Creative Senior Manager – Design Studios

2 days ago

Norcross, United States Boston Consulting Group Full time
WHAT YOU'LL DO
As a Creative Senior Manager in the regional Design Studios team, you will be a creative leader, driving quality enhancement across all creative verticals. You will bring design inspiration and thought leadership to the Design, Digital, Content, and Video verticals, setting the long-term vision and strategies, and driving delivery of innovative, high-caliber solutions for all engagements. You will develop and implement design guidelines and strategies in various creative projects and oversee them to completion, while leading brainstorming and creative sessions to generate ideas with both consultant teams and DS teams.

In partnership with the regional Design Studios Director, you will develop and deliver our design strategy service offering, helping to drive innovation and engaging partnerships with the BCG Consulting Team. You will develop an understanding of our current client engagements, including products, services, the target audience, and competitors’ activities, and will design clear, persuasive, original solutions. You will also keep up with design industry trends, monitoring the effectiveness of current campaigns and proactively suggesting ideas to further current engagements.
In addition, you will partner with internal clients (e.g., client service teams) and Global DS to provide cutting-edge, innovative solutions for our communication with clients and internally.
YOU'RE GOOD AT
You excel at providing leadership and inculcating innovative thinking into the project teams:
• Managing, monitoring, and continuously developing underlying teams
• Proactively engaging with DS leadership on the future vision, external business trends, and team requirements
• Providing innovative, creative insights by introducing new services, tools, and technologies into the system
• Developing concepts to improve the quality of production, and implementing new globally consistent standards
You’re able to define and maintain high-quality deliverables and other service levels across teams:
• Establishing and monitoring service levels to ensure consistent, on-time delivery of high-quality materials to support our client teams
• Developing and maintaining feedback from clients and team members to ensure the quality of deliverables
• Ensuring periodic review and reporting against KPIs and other performance metrics for both internal and outsourced services
• Developing concepts to improve the quality of all creative concepts, content, and product deliverables from the regional level to align with globally consistent standards
You’re able to establish rich and engaging partnerships with the BCG Consulting Team:
• Making effective presentations to clients and ensuring the highest quality levels in a multilingual, multinational environment
• Giving and Receiving regular feedback on services and ensuring effective communication and high satisfaction levels between DS and consultant teams
You enjoy managing internal and external resources and the overall vertical:
• Hiring, training, and developing internal team members, regularly monitoring and communicating performance, and providing ongoing development and coaching
• Maintaining a high level of team engagement and motivating and coaching senior team members to be good service and people managers
• Ensuring smooth coordination between DS teams and consultant teams across offices
• Planning for appropriate resourcing and team structures to meet the evolving business needs
• Maintaining active communication and sharing best practices across all verticals
Your strong interpersonal skills enable you to maintain external professional relationships to ensure the ongoing availability of specialized expertise, gifted freelancers, and reputable studios and producers when their services are required.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
• You have a bachelor’s degree or similar in graphics and web content design or a related field (design school preferred).
• You have at least 8-10 years of relevant experience in a professional services environment or a design start-up or agency.
• You’ve gained strong management experience in design/creative teams.
• You possess strong conceptual and design skills and are experienced in improving the conceptual, technical, and creative performance of teams.
• Your strong creative and problem-solving abilities enable you to supplement project teams.
• You excel at establishing and maintaining effective relationships with key internal and external stakeholders.
• You’ve gained experience working in a collaborative design environment; experience working with global teams is a plus.
• You have robust B2B experience and deep business language knowledge.
• You have proven client-facing experience, along with persuasive and dynamic presentation skills.
• You have a demonstrated ability to understand and apply principles of visual organization, composition, information, hierarchy, symbolic representation, typography, aesthetics, and the construction of meaningful designs.
• You have excellent English language skills; other languages requested in certain locations.
YOU'LL WORK WITH
As part of Global Design Studios (GDS), you will collaborate with global designers and colleagues across BCG to bring design expertise and capabilities to clients as well as internal teams. GDS comprises a diverse group of talented design professionals across video, content, digital design, etc., all of which work collaboratively to deliver the most cutting-edge design solutions.
ADDITIONAL INFORMATION
We are Design Studios, an in-house creative agency comprised of cutting-edge professionals creating premium designs. We are a global, multidisciplinary team of design strategists, creative leaders, and digital experts. We craft powerful design stories for BCG to deliver inspiring solutions to our clients’ challenges. As part of BCG, Design Studios partners with consultants and clients to shape our brand by elevating our work through the power of design. We offer guidance and orientation through a strategic and audience-centric approach, and apply design, technology, and media solutions to take BCG’s achievements to the next level.

As bold design leaders, we are fresh, punchy, and playful, while committed to delivering premium business excellence. We recognize how to transform complex ideas into compelling visual experiences, and how to activate new commercial opportunities at the intersection of business and design. We value innovation, co-creation, inspiration, and the business impact that design achieves. We believe in the art of the possible and in applying creative solutions to business challenges. We believe we can advance the world by conquering its complexity through a universal human language—design.

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