Audio Visual Fabrication Engineer
3 weeks ago
Role: Audio Visual Fabrication Engineer - Associate
Location: Carlisle Barracks, PA
Education/Certifications: Assoc. or Tech. degree preferred (not required); Minimum HS Diploma or GED; AVIXA CTS or similar certification preferred.
Years of Experience: At least 2 years of relevant work experience
Clearance Level & Investigation: Interim Secret (requires U.S. citizenship)
Computing Environment Certifications: AVIXA CTS or similar certification preferred
JobDescription:
- Set up/operate audiovisual equipment for events.
- Perform routine maintenance on assigned equipment.
- Troubleshoot malfunctions.
Additional Responsibilities:
- Provide audiovisual support for Customer events, ensuring equipment setup and operation complete before scheduled start time.
- Promptly address audiovisual equipment malfunctions during events, minimizing disruption and downtime.
- Provide training and documentation on use of audiovisual equipment to organization staff, as needed.
- Must be proficient in using industry-standard live streaming software and hardware, including but not limited to encoders, switchers, and broadcasting platforms.
- Ensure live stream optimized for various viewing platforms, including desktops, laptops, tablets, and mobile devices.
- Provide real-time monitoring of live stream to promptly address technical issues, ensuring smooth viewing experience for audience.
- Ensure live stream complies with accessibility standards, including provision of closed captioning services.
- Provide video on demand (VOD) services, allowing live stream to be accessed and viewed after event.
- Provide analytics and reporting on live stream, including viewer numbers, engagement metrics, and other relevant data.
- Install, maintain, support, and operate projection devices, systems, stage lighting systems, LED signage, sound systems, equipment cabinets and cases, lighting systems, power supplies and conditioners, support structures, remote control systems, interconnections, and interfacing.
- Return equipment to satisfactory performance level within 4 consecutive working hours after response to system failure in any Customer auditoriums, conference/seminar rooms, reading rooms, and multipurpose rooms; notify Government POC of any repairs that take more than 4 consecutive working hours to repair.
- Provide less than 60-minute response time for Customer seminar rooms.
- Provide operational solution within 4 hours of identified equipment failures.
- Initiate equipment replacement plan if repairs cannot be accomplished within required time frame.
- Take appropriate action to correct equipment malfunctions within 5 minutes of
- discovery.
- Support all approved work order requests for lectures, special events, and rehearsals.
- Obtain written permission from all guest lecturers prior to recording or televising any presentation.
- Support evening and weekend lectures as needed.
- Provide secure video teleconferencing services including scheduling, operation, and maintenance of installation’s Defense Information Systems Network Video Services (DVS-G) video teleconferencing suite, DVS-G, DVS-G Over-IP, and IP based (H.323) Systems.
- Provide user assistance/setup of video conferencing technology, including includes both secure and non-secure conferences for all VTC locations, conference rooms and multi-purpose rooms.
- May require off-hour or weekend support as needed.
- Investigate and diagnose technical issues reported by customers related to IPTV service.
- Identify root causes of problems, whether hardware, software, or network-related, and work towards resolving issues.
- Interact with customers directly, either through phone, email, chat, or in-person, to aid and resolve IPTV service issues.
- Ensure IPTV systems are functioning optimally by performing routine maintenance tasks, such as software updates, firmware upgrades, and system checks.
- Assist with implementing new features or functionalities.
- Maintain accurate records of customer interactions, service requests, and resolutions.
- Provide training sessions or user guides to Customers, helping them understand how to use IPTV service effectively and troubleshoot common issues on their own.
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