Customer Relationship Manager
4 weeks ago
CACI is looking for an ESD Liaison for Region 12/ TEXAS– i.e. JBSA, Dyess, Lackland, Sheppard, Laughlin, Randolphto support our customer to provide a common set of required EIT services across 9 + bases in their region to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations.
What You’ll Get to Do:
The ESD Liaison will support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment.
More About the Role:
Job Duties and Responsibilities:
- Learn Team CACI’s ESD, UEM, Field Service, etc. capabilities to effectively educate customers on the offerings.
- Be the primary EITaaS point of contact (POC) for the base Comm Squadron Commander (or appointee) to set and mange expectations, proactively communicate plans and schedule, and identify and address risks, issues, and opportunities.
- Identify Government and third-party contractor (external) organizations that will perform as Tier 2 and 3 support groups with whom the ESD will interface. This includes identification of Field Service providers at bases that are opting-in, -out, or for hybrid operations.
- Establish, manage, and evolve interfaces between the ESD and external organizations:
- Coordinate with base transition teams during transition planning and execution.
- Identify, engage, and maintain relationships with appropriate POCs within external organizations.
- Coordinate with the ITSMO and operations leadership to document interface / escalation procedures within our SOPs.
- Coordinate with the ITSMO, Program Management, and operations leadership to formalize Associate Contractor Agreements (ACAs) and/or Operating Level Agreements (OLAs) where appropriate.
- Identify, communicate, and mitigate risks and opportunities.
- Coordinate with ITSM Business Analysts to define requirements for configuring ServiceNow to incorporate external organizations’ staff, data, and processes. This includes configuring support groups, staff, roles, permissions, and foundation data; authoring and/or loading knowledge articles; and configuring service catalog items and workflows.
- Where necessary, coordinate with Business Analysts to assess establishing integrations between ServiceNow and system(s) used by external organizations.
- Validate that external organizations are appropriately trained in ServiceNow usage and ESD interface procedures.
You’ll Bring These Qualifications:
The ideal candidate will bring:
- Experience managing customer relationships at strategic and tactical levels.
- Business analysis to identify and refine technical and process requirements.
- Familiarity with ServiceNow or other enterprise-level ITSM technologies
Qualifications:
- Ability to obtain a DoD secret Clearance / An active DoD Secret clearance.
- 10 Years of relevant experience (Bachelor’s Degree) in relevant field may be substituted for 5 years of relevant experience; (Master’s Degree) in related field may be substituted for bachelor’s degree and 3 years relevant experience).
- Must be able to travel in the State of Texas.
These Qualifications Would be Nice to Have:
Desired Skills:
- Familiarity with DoD organizations, especially Air Force / Space Force
- Familiarity with Microsoft endpoint management technologies (MECM, Intune, Defender, etc.)
- Familiarity with service desk and field service operations.
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn morehere
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
-
Customer Relationship Manager
4 weeks ago
Bristol, United States CACI Full timeCustomer Relationship Manager (CRM) (Region 10) (Southwest)Job Category: Project and Program ManagementTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 50%Type of Travel: Local* * *CACI is looking for an ESD Liaison for Region 10/ South West (UT, AZ) – i.e. Hill/Luketo support our...
-
Private Client Relationship Manager
2 weeks ago
Bristol, United States Webster Bank Full timeIf you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our...
-
Customer Relationship Manager
4 weeks ago
Bristol, United States CACI Full timeCustomer Relationship Manager (CRM) (Region 5) ( Mid-West)Job Category: Project and Program ManagementTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 50%Type of Travel: Local* * *CACI is looking for an ESD Liaison for Region 5/ Mid West US (IL, IN, OH, KY) – i.e. Wright...
-
Customer Relationship Manager
4 weeks ago
Bristol, United States CACI Full timeCustomer Relationship Manager (CRM) (Region 5) ( Mid-West)Job Category: Project and Program ManagementTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 50%Type of Travel: Local* * *CACI is looking for an ESD Liaison for Region 5/ Mid West US (IL, IN, OH, KY) – i.e. Wright...
-
Customer Relationship Manager
4 weeks ago
Bristol, United States CACI Full timeCustomer Relationship Manager (CRM) (Region 9) (West Coast)Job Category: Project and Program ManagementTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 50%Type of Travel: Local* * *CACI is looking for an ESD Liaison for Region 9/West Coast (CA, NV) – i.e. Beale/Vandenberg/Edwardsto...
-
Customer Relationship Manager
3 weeks ago
Bristol, United States CACI Full timeCustomer Relationship Manager (CRM) (Region 9) (West Coast)Job Category: Project and Program ManagementTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 50%Type of Travel: Local* * *CACI is looking for an ESD Liaison for Region 9/West Coast (CA, NV) – i.e. Beale/Vandenberg/Edwardsto...
-
Private Client Relationship Manager
7 days ago
Bristol, United States Webster Bank Full timeIf you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our...
-
Relationship Banker
2 weeks ago
Bristol, United States FIRST BANK AND TRUST COMPANY Full timeJob DescriptionJob DescriptionFirst Bank and Trust is seeking a Relationship Banker in Bristol, TN to join our team. The Relationship Bankers at First Bank and Trust are the primary contact for our customers. Relationship Bankers provide our customers with superior and quality customer service. These individuals promote the Bank’s products and services and...
-
Relationship Banker
4 weeks ago
Bristol, United States FIRST BANK AND TRUST COMPANY Full timeJob DescriptionJob DescriptionFirst Bank and Trust is seeking a Relationship Banker in Bristol, TN to join our team. The Relationship Bankers at First Bank and Trust are the primary contact for our customers. Relationship Bankers provide our customers with superior and quality customer service. These individuals promote the Bank’s products and services and...
-
Relationship Banker
4 weeks ago
Bristol, United States FIRST BANK AND TRUST COMPANY Full timeJob DescriptionJob DescriptionFirst Bank and Trust is seeking a Relationship Banker in Bristol, TN to join our team. The Relationship Bankers at First Bank and Trust are the primary contact for our customers. Relationship Bankers provide our customers with superior and quality customer service. These individuals promote the Bank’s products and services and...
-
Associate Relationship Banker
1 week ago
Bristol, United States Webster Bank Full timeIf you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our...
-
Customer Service Rep
4 weeks ago
Bristol, United States R&R Corrugated Packaging Group Full timeJob DescriptionJob DescriptionOur sole purpose is to create a strong, long lasting partnership with our customers, and to deliver quality corrugated products. Our management team is searching for a highly motivated, positive, detail oriented customer service manager with excellent problem solving and leadership skills.The candidate for this position will...
-
Customer Support Specialist
3 weeks ago
Bristol, United States Tri-Mack Plastics Full timeLocated in Bristol, Rhode Island for 50 years, Tri-Mack is a leading manufacturer of high-temperature thermoplastic components for the aerospace-defense, semiconductor, energy and medical industries. Our broad capabilities include collaborative engineering, tool making, injection molding, thermoplastic composite processing, multi-axis CNC machining, bonding...
-
Customer Support Specialist
3 weeks ago
Bristol, United States Tri-Mack Plastics Full timeJob DescriptionJob DescriptionLocated in Bristol, Rhode Island for 50 years, Tri-Mack is a leading manufacturer of high-temperature thermoplastic components for the aerospace-defense, semiconductor, energy and medical industries. Our broad capabilities include collaborative engineering, tool making, injection molding, thermoplastic composite processing,...
-
Customer Specialist
4 weeks ago
Bristol, United States CarMax Full time6082 - Bristol - 449 Pinnacle Parkway, Bristol, Tennessee, 37620CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...
-
Customer Specialist
1 month ago
Bristol, United States CarMax Full time6082 - Bristol - 449 Pinnacle Parkway, Bristol, Tennessee, 37620 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...
-
Customer Specialist
4 weeks ago
Bristol, United States CarMax Full time6082 - Bristol - 449 Pinnacle Parkway, Bristol, Tennessee, 37620 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...
-
Customer Specialist
4 weeks ago
Bristol, United States CarMax Full time6082 - Bristol - 449 Pinnacle Parkway, Bristol, Tennessee, 37620CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...
-
Customer Specialist
3 weeks ago
Bristol, United States CarMax Full time6082 - Bristol - 449 Pinnacle Parkway, Bristol, Tennessee, 37620 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...
-
Csr - Customer Service Representative Manager
2 weeks ago
Bristol, United States Munz Roofing and Siding Full timeAs a Customer Service Manager in the Roofing and HVAC industry utilizing the ServiceTitan platform, you will be responsible for leading a team of customer service representatives to ensure exceptional customer experiences, efficient service operations, and seamless utilization of the ServiceTitan software. You will play a pivotal role in optimizing customer...
