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IT Support Specialist
4 days ago
Job Summary:
Provides Level Threetechnical support to students, faculty and staff with computer and technologyquestions. As top-tier help desk support, this position will be responsible forthe installation of hardware and software on faculty, staff and instructorstation machines; will restore and back-up system files, provide technicalsupport and training to campus users, install audiovisual equipment, and willassist Information Services Analysts with lab deployments, network printerdeployments, and network runs.
Essential Job Functions:
- Provides technical support to the campus Local Area and Wide Area Network.
- Performs backup and restoration of data.
- Installs and maintains the network components to include: hubs, switches, routers, bridges, file servers, cables, and interface cards.
- Maintains user ids, user passwords, user and file attributes, and overall security.
- Installs and maintains desktop hardware and software.
- Maintains an inventory of all technology assets located throughout the campus.
- Provides hardware and software training to users.
- Analyzes need for automation of repetitive tasks.
- Researches and/or coordinates with outside entities to resolve complex problems.
- Stays informed of emerging technologies that could benefit the University.
- Completes all mandatory training and participates in a minimum of two professional developments each year.
- Performs other duties as assigned.
The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
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