Penske - Customer Service Coordinator
1 week ago
Position Summary:
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
- Work location: 4680 Laredo Ave, Ft Myers, FL 3390
- Work hours - 1st shift (Mon-Fri)
- An active and valid FLDL is required
Major Responsibilities:
• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor
Qualifications:
• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors
Job Family: Customer Experience
Address: 4680 Laredo Ave.
Primary Location: US-FL-Fort Myers
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2414819
-
Customer Service Coordinator
4 weeks ago
Fort Myers, Florida, United States Penske Full timeAbout the Role:Penske is seeking a skilled Customer Service Coordinator to join their team. As a key member of the vehicle maintenance team, this role will be responsible for coordinating and scheduling preventative maintenance requests, managing shop work plans, and ensuring seamless communication with customers.Key Responsibilities:Develop daily and weekly...
-
Customer Service Coordinator
1 week ago
Fort Myers, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work location: 4680 Laredo Ave, Ft Myers, FL 3390 Work hours - 1st shift (Mon-Fri) An active and valid FLDL is required Major Responsibilities: •...
-
Customer Service Coordinator
3 weeks ago
FORT MYERS, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work location: 4680 Laredo Ave, Ft Myers, FL 3390 Work hours - 1st shift (Mon-Fri) An active and valid FLDL is required Major...
-
Customer Service Coordinator
3 weeks ago
FORT MYERS, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work location: 4680 Laredo Ave, Ft Myers, FL 3390 Work hours - 1st shift (Mon-Fri) An active and valid FLDL is required Major...
-
Customer Service Coordinator
3 weeks ago
FORT MYERS, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work location: 4680 Laredo Ave, Ft Myers, FL 3390 Work hours - 1st shift (Mon-Fri) An active and valid FLDL is required Major...
-
Customer Service Coordinator
1 week ago
Fort Myers, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work location: 4680 Laredo Ave, Ft Myers, FL 3390 Work hours - 1st shift (Mon-Fri) An active and valid FLDL is required Major Responsibilities: ...
-
Customer Service Coordinator
1 week ago
FORT MYERS, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work location: 4680 Laredo Ave, Ft Myers, FL 3390 Work hours - 1st shift (Mon-Fri) An active and valid FLDL is required Major...
-
Customer Service Coordinator
4 weeks ago
Fort Myers, United States Penske Truck Leasing Co., L.P. Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work location: 4680 Laredo Ave, Ft Myers, FL 33905 Work hours - 1st shift (Mon-Fri) An active and valid FLDL is required Major Responsibilities:...
-
Customer Service Coordinator FL
1 week ago
Fort Myers, United States Penske Truck Leasing Co., L.p. Full timePosition Summary:If you want to know about the requirements for this role, read on for all the relevant information. A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work location: 4680 Laredo Ave, Ft Myers, FL 33905 ...
-
Customer Service Coordinator FL
1 day ago
Fort Myers, United States Penske Truck Leasing Co., L.p. Full timePosition Summary:If you want to know about the requirements for this role, read on for all the relevant information. A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work location: 4680 Laredo Ave, Ft Myers, FL 33905 ...
-
Customer Service Coordinator FL
3 weeks ago
fort myers, United States Penske Truck Leasing Co., L.P. Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work location: 4680 Laredo Ave, Ft Myers, FL 33905 Work hours - 1st shift (Mon-Fri) An active and valid FLDL is required Major Responsibilities:...
-
Customer Service Coordinator
1 week ago
Fort Myers, FL, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. * Work location: 4680 Laredo Ave, Ft Myers, FL 3390 * Work hours - 1st shift (Mon-Fri) * An active and valid FLDL is required Major Responsibilities: -...
-
Customer Service Coordinator
1 week ago
Fort Myers, FL, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work location: 4680 Laredo Ave, Ft Myers, FL 3390 Work hours - 1st shift (Mon-Fri) An active and valid FLDL is required Major...
-
Customer Service Coordinator
2 weeks ago
Fort Myers, FL, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Work location: 4680 Laredo Ave, Ft Myers, FL 3390 Work hours - 1st shift (Mon-Fri) An active and valid FLDL is required Major Responsibilities: •...
-
Penske - Fleet Maintenance Supervisor
1 week ago
Fort Myers, United States Penske Truck Leasing Full timeWork location: 4680 Laredo Ave, Ft Myers, FL 33905 Work hours - 1st shift, Monday - Friday An valid and active FLDL is required Position Summary: As a Penske Maintenance Supervisor you will use your excellent communication, organization, and multitasking skills to engage your diesel technicians, maintain good morale among your team, and keep...
-
Fort Worth, United States Penske Truck Leasing Full timeLocation: 1300 John Burgess Dr, Ft. Worth TX 76140 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...
-
Fort Worth, United States Penske Truck Leasing Full timeLocation: 502 North Freeway, Fort Worth, TX 76102 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...
-
Fort Worth, United States Penske Truck Leasing Full timeLocation: 301 South Pagewood Ave, Odessa, TX 79761 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...
-
Truck Driver
2 days ago
Fort Wayne, United States Penske Full timeJob Description:Immediate Opportunities: Full-time Local Class A CDL Truck Drivers - Earn $30.60 per hour with overtime after 40 hours - Local, Home Daily You will drive: - Late model, Penske Truck Leasing trucks - Best-in-class specs designed for comfort What you will do: - Deliver medical supplies needed to provide patient care to hospitals, clinics, and...
-
Flex Truck Driver
4 weeks ago
Fort Worth, United States Penske Full timeImmediate Opportunities: Full-time Class A CDL Truck Drivers • Average $81120 annually • Weekly pay guarantee • Travel required, up to 100 percent • Doubles endorsement and experience required What you will do: • This position requires the driver to travel regionally to work at various locations as needed • Perform multi-stop deliveries of parts...
