Admission Counselor/Senior Admission Counselor

Job Description Summary Miami University’s Office of Admission seeks an energetic, creative, and collaborative individual to serve as an admission counselor for first-year recruitment. In partnership with admission team members, the admission counselor will play an integral role in meeting enrollment goals and assume the management of a first-year recruitment territory to include 6-8 weeks of travel, application review, and relationship management. The admission counselor will assist with and coordinate on- and off-campus visits and events, including high school counselor and pre-college programs (Bridges, Summer Scholars), and manage Miami’s group visit program. In addition, all positions are responsible for understanding and upholding Miami’s Code of Love and Honor in the way we serve our students and partners in their success. This position will be based on Miami’s Hamilton campus and is approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason.     Job Description Knowledge of University & Brand Representation: Develop working knowledge of Miami University programs, opportunities, and policies and communicate information about the Miami brand, experience, and outcomes and its admission policies and procedures to prospective students, families, and other key influencers. Represent Miami at on- and off-campus student recruitment and yield events and campaigns. Present to audiences ranging from 20 to over 300 participants. (20%)   Student-Centered Support: Provide exceptional customer service and personalized guidance to prospective students and their families throughout the admission process, embodying Miami's Code of Love and Honor through extraordinary hospitality and transparency. Correspond with students and their families, including the use of email, phone calls, and zoom meetings, provide presentations, and routinely fulfill counselor-on-duty responsibilities. Build and maintain relationships with school counselors within assigned territory. (20%)   Territory Management: Manage a recruitment territory, which includes planning and conducting 8 to 12 weeks of recruitment travel, maintaining counselor relations, following up with students and families, and monitoring enrollment trends, making needed adjustments to meet enrollment goals. Continuously monitor and evaluate enrollment trends in territory. Utilize the CRM,  data, industry best practices, and other forms of quantitative and qualitative feedback to inform decisions, identify areas of concern and opportunity, (20%)   Application Review & Decision-Making: Participate in assigned electronic file review for undergraduate domestic and international first-year admission, Honors programs, and pre-college programs, adhering to all review deadlines. Conduct contextual and holistic review of undergraduate, first-year applications, recommending admission decisions in accordance with Miami University's admission policies, values, priorities, and deadlines. (20%)   Organize, coordinate, and manage on- and off-campus recruitment events, high school counselor programs, and high-ability programming. (10%)   Other duties as assigned. (10%)   *Must be able to work some evenings, perform overnight and some weekend travel, transport 30-40 lbs. of recruiting materials, and possess a valid driver’s license.     Minimum Qualifications: Admission Counselor: Bachelor's Degree by start date   Senior Admission Counselor: Bachelor's Degree plus at least two years of recruitment cycle or experience in admission, etc. OR a Master's Degree and one year of experience Experience obtained during the completion of a degree may be considered towards this requirement and will be counted at half-time (i.e. 2 years = 1 year)   Required Knowledge, Skills, and Abilities: Must be able to work some evenings, perform overnight and some weekend travel, transport 30-40 lbs. of recruiting materials, and possess a valid driver’s license. Knowledge of and experience with computer systems and various software applications, including Microsoft Word, Excel, and PowerPoint Ideal candidates will be politically savvy and diplomatic, demonstrate a proven positive work ethic and attitude, possess exceptional written and oral communication skills, dynamic group presentation skills, and proven commitment and ability to work with diverse constituencies. Must be able to work independently and as a team member, and handle multiple tasks simultaneously with a high attention to detail.   Preferred Qualifications: Master's Degree 1-2 years of experience in higher education, recruitment, marketing, or other related field Experience with customer relations database (Slate) Experience working with school counselors, community-based organizations, alumni volunteers Event planning experience Data analysis experience   Required Application Documents resume and cover letter