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Order Processor

3 months ago

Norfolk, United States PeopleShare Full time
Incredible opportunity for an order processor with opportunity for growth located in Norfolk, VA.Benefits:
  • 401K
  • Health Benefits: Medical, Dental, Vision
  • Wellness Program
  • Life Insurance
  • Corporate Sponsored Events
  • Advancement opportunities 
  • Short Term Disability
The Order Processing Specialist (OPS) oversees the entire customer order fulfillment process, from order entry to shipment and invoicing. This role demands exceptional attention to detail, strong organizational skills, and effective collaboration with internal teams to ensure timely and accurate order completion.Responsibilities:
  • Accurately enter customer orders into the order management system, capturing all relevant details including product info, quantities, pricing, and shipping instructions.
  • Review orders for accuracy, verifying pricing, product availability, and shipping requirements to prevent delays or errors.
  • Maintain up-to-date records of order transactions, including order entry, shipping details, invoices, and customer/vendor correspondence.
  • Monitor order status throughout fulfillment, proactively addressing issues to ensure on-time delivery.
  • Coordinate with the warehouse or inventory team to maintain sufficient stock levels and update inventory records for order allocations and shipments.
  • Collaborate with logistics partners to schedule shipments, arrange pick-ups or deliveries, and ensure proper documentation and labeling.
  • Communicate order status updates, shipment tracking, and any issues to internal stakeholders and customers, providing excellent customer service.
  • Generate and submit invoices for completed orders, ensuring accurate billing information for the finance department and reconciling discrepancies.
  • Support invoice reconciliation and maintain accurate records of orders, invoices, and shipping documents per company policies.
  • Identify opportunities to streamline workflows, improve efficiency, and enhance customer satisfaction, collaborating with cross-functional teams for process improvements.
Requirements:
  • An associate degree in business administration, finance, or supply chain. 
  • Previous experience in order processing, customer service, or administrative roles.
  • Strong attention to detail
  • Creative problem-solving skills.
  • The ability to balance multiple priorities.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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