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Care Navigator-Emergency Room

1 month ago

Sierra Vista, United States Canyon Vista Medical Center Full time

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Canyon Vista Medical Center is a 106 bed Joint Commission Accredited offering a number of specialty services. We are proud to serve our community with a Level III Trauma unit, Center of Excellence for Total Joint Replacement, Level I Nursery, American College of Radiology Accredited Facility, as well as many other state of the art services to ensure our patients are cared for. 

Where We Are:

Sierra Vista, Arizona is a flourishing city located 75 miles southeast of Tucson. Thanks to our year-round temperate climate, affordable housing, low cost of living, access to healthcare and education facilities, not to mention the breathtaking natural beauty of majestic mountain ranges and the San Pedro River and outdoor activities, Cochise County residents enjoy an excellent quality of life.

Why Choose Us:

  • Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
  • Competitive Paid Time Off / Extended Illness Bank package for full-time employees
  • Employee Assistance Program – mental, physical, and financial wellness assistance
  • Tuition Reimbursement/Assistance for qualified applicants
  • And much more…

Position Summary: 

The Care Navigator will enhance the patient experience and promote greater continuity of care by:

  • Directly assisting patients with scheduling appropriate follow-up visits before their discharge from the emergency department
  • Educating patients on the importance of seeking follow-up care and being engaged in their care journey
  • Recording basic data regarding each patient interaction (e.g., whether the patient was able to schedule an appropriate follow-up visit)
  • Helping ensure patient follow-up by providing patient reminders (e.g., loyal, phone call)

The Care Navigator will be stationed in the Emergency Department and work in collaboration with the Emergency Department team, Provider staff, and others as needed.   Applicants must have a customer service-oriented and patient-centric attitude, effective planning and organizational skills, the ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations, and ability to maintain patient confidentiality.

Minimum Qualifications:

  • High school or GED equivalent preferred; college degree desired
  • 2-3 years customer facing and/or clerical experience, preferably in a clinic, physician's office, or other medical setting

EEOC Statement:

Canyon Vista Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

 

 

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