Unified Communications Operations Lead

4 weeks ago

McLean, United States Booz Allen Hamilton Full time
Unified Communications Operations Lead

The Opportunity:

Booz Allen is looking for a Unified Communications (UC) Operations lead to join our team in support of our global voice, video, and meetings infrastructure. The successful candidate will lead the team that is responsible for UC hardware, applications, and general user support for all Booz Allen staff globally. You’ll be offered the opportunity to utilize significant experience in the UC and Information Technology (IT) fields to include VoIP, Teleconferencing, VTC, and collaboration technology support. You’ll collaborate with other Booz Allen staff organizations to provide support and technical input on UC technologies throughout the project lifecycle. You’ll work directly with the UC team and other IT engineers to analyze and resolve site and customer UC issues. You will lead the team’s ongoing service delivery improvement efforts and provide input on the overall user experience strategy. You’ll be provided training opportunities to learn new skills, maintain a high level of industry knowledge, and should be able to pass that training on to others. Due to the nature of work performed within this facility, U.S. citizenship is required.

Join us. The world can’t wait.

You Have:

  • 8+ years leading a team of technical support resources, including Tier I and II
  • 5+ years working in a direct customer service role including Executive level support
  • 5+ years of experience supporting UC communications solutions including voice, video, meetings, and the supporting infrastructure
  • 5+ years of experience with real time video support, including Streaming, meeting, or VTC
  • 5+ years of experience supporting UC/AV hardware including Cisco and Microsoft
  • 2+ years of experience supporting Microsoft Teams Rooms
  • 2+ years of experience working with an enterprise ticketing system
  • Ability to analyze technical data quickly and communicate with others to resolve issues
  • HS Diploma or GED

Nice If You Have:

  • Experience with Cisco CUCM or related VOIP based phone systems
  • Experience with Microsoft Teams meetings or general event support
  • Experience with technical project management for large enterprise initiatives

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $96,600.00 to $220,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

  • Unified Communications Engineer

    4 weeks ago

    McLean, United States Booz Allen Hamilton Full time

    Unified Communications EngineerThe Opportunity:Booz Allen is looking for a Unified Communications (UC) engineer to join our team in support of our global voice and video infrastructure. The successful candidate will be part of a team that provides UC design, engineering, and technical support for Booz Allen staff globally. You’ll be offered the opportunity...

  • Communications Specialist, Lead

    3 months ago

    McLean, United States Booz Allen Hamilton Full time

    Communications Specialist, Lead The Opportunity:  Own and drive key communication efforts in support of priority initiatives, focusing on our company’s Mergers & Acquisitions (M&A) and Industry Analyst Relations portfolios. Position the company’s activity as a strategic accelerator to complement the firm’s organic growth and build positions of...

  • Strategic Ops Advisor Expert

    3 months ago

    McLean, United States Orbis Operations Full time

    Job DescriptionJob DescriptionDescriptionORBIS is seeking an experienced Strategic Operations Advisor to lead program evaluation activities for a client in the US Intelligence Community.  The Strategic Ops Advisor will have the opportunity to demonstrate intellectual agility, all source analysis, and research acumen by leading data collection and data...

  • Management Consultant

    2 months ago

    McLean, United States Orbis Operations Full time

    Job DescriptionJob DescriptionDescriptionOrbis is seeking an experienced management consultant to lead qualitative research and program evaluation activities for a client in the US Intelligence Community.  On this multi-year project, the consultant will have the opportunity to demonstrate intellectual agility by leading research design, data collection, and...

  • Strategic Ops Advisor

    2 months ago

    McLean, United States Orbis Operations Full time

    Job DescriptionJob DescriptionDescriptionOrbis is seeking an experienced Strategic Operations Advisor to lead program evaluation activities for a client in the US Intelligence Community.  The Strategic Ops Advisor will have the opportunity to demonstrate intellectual agility, all source analysis, and research acumen by leading data collection and data...

  • Operations Security Lead

    3 weeks ago

    Mclean, United States NTT DATA Full time

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Operations Security Lead to join our team in McLean, Virginia (US-VA), United States (US).NTT DATA is looking for a dynamic and...

  • Operations Security Lead

    1 month ago

    Mclean, United States NTT DATA Full time

    Req ID: 293248 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Operations Security Lead to join our team in McLean, Virginia (US-VA), United States (US).NTT DATA is looking...

  • Lead Application Engineer

    2 months ago

    McLean, United States Appian Corporation Full time

    Job DescriptionJob DescriptionHere at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These...

  • Lead Appian Developer

    2 months ago

    McLean, United States Appian Corporation Full time

    Job DescriptionJob DescriptionHere at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These...

  • Lead Application Engineer

    1 month ago

    McLean, United States Appian Corporation Full time

    Job DescriptionJob DescriptionHere at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These...

  • Program Control Analyst

    1 month ago

    McLean, United States Orbis Operations Full time

    Job DescriptionJob DescriptionDescriptionORBIS is looking for a Program Control Analyst to support our finance team.  We are seeking a highly experienced Program Control Analyst with a deep understanding of government contracting and proficiency in Deltek Costpoint. This role is essential for ensuring the financial success of our projects by partnering with...

  • Intelligence Analyst

    3 months ago

    McLean, United States Orbis Operations Full time

    We are seeking experienced Mission Specialist Deep Dive Analysts to join our growing company as part of a large, customer-run program in specialized mission-focused offices. The Mission Specialist will collaborate with a diverse group of individuals across the intelligence community and directly contribute to the process that shapes government policy and...

  • Intelligence Analyst

    3 months ago

    McLean, United States Orbis Operations Full time

    We are seeking experienced Mission Specialist Deep Dive Analysts to join our growing company as part of a large, customer-run program in specialized mission-focused offices. The Mission Specialist will collaborate with a diverse group of individuals across the intelligence community and directly contribute to the process that shapes government policy and...

  • Intelligence Analyst

    3 months ago

    McLean, United States Orbis Operations Full time

    We are seeking experienced Mission Specialist Deep Dive Analysts to join our growing company as part of a large, customer-run program in specialized mission-focused offices. The Mission Specialist will collaborate with a diverse group of individuals across the intelligence community and directly contribute to the process that shapes government policy and...

  • Program Control Analyst

    1 week ago

    McLean, United States Orbis Operations Full time

    Job DescriptionJob DescriptionDescriptionORBIS is looking for a Program Control Analyst to support our finance team.  We are seeking a highly experienced Program Control Analyst with a deep understanding of government contracting and proficiency in Deltek Costpoint. This role is essential for ensuring the financial success of our projects by partnering with...

  • Social Media Marketing Consultant

    3 months ago

    McLean, United States Orbis Operations Full time

    Job DescriptionJob DescriptionDescriptionOrbis is seeking a Social Media Marketing Consultant for a mission critical customer in the Intelligence Community.  The Consultant will be responsible for finding unique ways to leverage social media advertisements for our customer's program evaluation activities. This is a multi-year project with growing...

  • Social Media Marketing Consultant

    1 month ago

    McLean, United States Orbis Operations Full time

    Social Media Marketing ConsultantDepartment: Federal Employment Type: Full Time Location: McLean, VA Description Orbis is seeking a Social Media Marketing Consultant for a mission critical customer in the Intelligence Community. The Consultant will be responsible for finding unique ways to leverage social media advertisements for our customer's program...

  • Contracts/Subcontracts Manager

    4 weeks ago

    McLean, United States Orbis Operations Full time

    Job DescriptionJob DescriptionDescriptionORBIS is seeking a skilled and experienced Contract/Subcontracts Manager to join our team.  The ideal candidate will have cradle-to-grave experience in administering federal government contracts and contractual relationships with prime contractors and subcontractors and must also have strong written and oral...

  • Strategic Ops Advisor

    1 week ago

    McLean, United States Orbis Operations Full time

    Job DescriptionJob DescriptionDescriptionORBIS Operations, is seeking an experienced Strategic Operations Advisor to assist with operational planning and insights for a client in the US Intelligence Community.  The successful candidate prioritizes, assesses, evaluates and reports information obtained from passive and active collection, network evaluation...

  • Accounting Manager

    4 weeks ago

    McLean, United States Orbis Operations Full time

    Department: Corporate Employment Type: Full Time Location: McLean, VA Description The Accounting Manager will be responsible for managing and overseeing all aspects of financial operations and employee relations. This position reports directly to the CFO. The Accounting Manager’s responsibilities include the accurate and timely preparation and...