Senior Team Manager, Senior Trust Officer

3 weeks ago

Wilmington, United States Charles Schwab Full time
Position Type: RegularYour opportunity

The Senior Team Manager is responsible for developing and maintaining relationships with registered investment advisors, trust beneficiaries, and other interested parties for an assigned book of business consisting of large family relationships and key investment advisor relationships.  In addition, the Senior Team Manager is responsible for the management of a Personal Trust Administrative Team.  The Senior Team Manager assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations in the context of their responsibilities.

 

Essential Duties include:

  • Manage, mentor, and coach a team of Trust Officers and Senior Trust Officers to ensure trust accounts are administered in accordance with applicable laws and regulations and procedures.
  • Personally administer an assigned book of complex and/or high touch personal trust accounts.
  • Interpret legal documents to ensure that each trust either in their assigned book of accounts or in the book assigned to their team members is administered in accordance with the terms of each governing instruments.
  • Maintain high client service levels through prompt research and response to registered investment advisors and trust beneficiaries for their assigned trusts and for escalation from members of their team.
  • Prepare and present discretionary memorandums for review and approval of the Discretionary Distributions Committee as well as mentor team members in their preparation and presentation.
  • Prepare Distribution Memorandum and/or other directed distribution documentation for review by the appropriate authorizing parties as well as mentor team members in their preparation.
  • Ensure proper administration and accounting for special asset inventory in their assigned book of accounts as well as mentor team members in their administration and accounting efforts.
  • Coordinate efforts with Schwab business partners for purposes of client research and service as well as recommending needed system and procedural enhancements.
  • Respond to initial inquiries from Schwab advisors, third party contacts, and private individuals regarding both current and future trust prospects on their assigned book of accounts or upon escalation from their team members.
  • Perform Post Acceptance and Annual administrative account reviews for assigned accounts.
  • Participate in special projects as needed.
  • Provide training and support to the Administrative Team in coordination with the Director.
What you have

Required Qualifications:

  • 10+ years experience in personal trust administration
  • Bachelors degree or equivalent work experience

Preferred Qualifications:

  • CTFA
  • 5+ years of people leader experience
  • Experience with directed trusts
  • Strong knowledge of the principles of trust administration and practical experience in administering trusts governed by Delaware and Nevada law
  • Superior organizational skills and the ability to handle multiple priorities without sacrificing quality or accuracy
  • Excellent interpersonal and communication skills and the ability to deal effectively with a variety of people
  • Highly motivated and a self starter

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

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