Technical Specialist- Mid Level

6 days ago

Raleigh, United States Sunrise Systems, Inc. Full time
Job Title: Technical Specialist- Mid Level
Job Id:  24-05175
Location: Raleigh, NC (hybrid)
Duration: 06 Months On Contract

Key Responsibilities:
  • Design and architect the configuration management system, including the creation and maintenance of a configuration model that ensures all configuration items (CIs)—including hardware, software, cloud services, and virtual assets—are accurately recorded and classified.
  • Plan and oversee the implementation of the Configuration Management Database (CMDB), ensuring it meets the ongoing and evolving requirements of IT and the business.
  • Architect changes to the configuration management system to ensure that the system is meeting the ongoing and evolving requirements of IT and the business.
  • Document standard operating procedures for service configuration management and develop a training program for the configuration management team and stakeholders.
  • Work with the internal controls department to audit the configuration management system for accuracy and compliance.
  • Work with the internal controls department to audit the configuration management system for accuracy.
  • Collaborate with business leaders and business analysts to ensure that the configuration management system is providing value to the organization.
  • Assess and authorize changes to the configuration model and configuration management system.
  • Direct and mentor the team of configuration management analysts, ensuring compliance with defined standards and procedures.
  • Oversee security, backup, networking, patching, updating, and change management tasks related to the configuration management system
  • Monitor the quality of data within the CMDB and maintain accurate records of all configuration items (CIs), including hardware, software, cloud services, and virtual assets.
  • Track the lifecycle of CIs from requisition to retirement, ensuring accurate and up-to-date records.
  • Collaborate with the Change Advisory Board to evaluate the impact of changes on the environment using information from the CMDB.
  • Chair the Configuration Control Board (CCB) to approve and oversee changes to the configuration management system and its infrastructure.
  • Review and approve significant changes to the IT infrastructure that could affect the CMDB.
  • Facilitate audits to verify the accuracy and integrity of the CMDB data and resolve any compliance issues.
  • Facilitate communication between IT and business units to ensure alignment with Configuration Management goals.
  • Mentor and train teams on Configuration Management best practices, policies, and procedures.
Qualifications:
  1. Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
  2. Minimum 5 years of experience in IT Configuration Management, including hands-on experience with CMDB tools and processes
  3. Certifications in ITIL, ITIL Service Transition, and/or Configuration Management Databases.
  4. Proven track record in leading Configuration Management efforts in a large organization, preferably in the public sector.
  5. Strong understanding of IT Service Management and Service Configuration Management best practices.
  6. Familiarity with these IT Management and Governance processes:
  • Change management.
  • Configuration management.
  • Asset Management.
  • Incident resolution and request fulfillment.
  • Continual service management.
  • Release and patch management.
  • Monitor, evaluate, and assess performance and conformance.
  1. Proven analytical and problem-solving abilities.
  2. Ability to effectively prioritize and execute tasks in a high-pressure environment.
  3. Good written, oral, and interpersonal communication skills.
  4. Ability to present ideas in business-friendly and user-friendly language.
  5. Highly self-motivated and directed.
  6. Keen attention to detail.
  7. Team-oriented and skilled in working within a collaborative environment.
  8. Knowledge of ServiceNow Platform is a plus
  • Knowledge of Configuration Management processes and best practices (ITIL framework).
  • Excellent communication and collaboration skills to work with both technical and non-technical stakeholders.

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