Enterprise Customer Success Manager

4 weeks ago


Portland, United States Articulate Full time
Articulate is looking for an Enterprise Customer Success Manager to join our amazing team Our Enterprise Customer Success Managers (ENT CSMs) work with our largest customers to ensure they get maximum value from their investment in Articulate products. The ENT CSM will own a book of accounts within our Enterprise market segment and build & expand relationships with these customers post-sale. The ENT CSM will be responsible for onboarding, driving product adoption and satisfaction, renewal retention, and expanding our footprint within our largest, most strategic accounts.
This role will report into our Senior Manager of Enterprise Customer Success.
What you'll do:
  • Manage a book of 75-100 of our largest, most strategic Enterprise accounts.
  • Own the renewal process for your accounts, navigating complex commercial terms and leading to on-time renewals which maximize net revenue retention.
  • Increase customer retention by conducting strategic check-ins, kick-off calls, and business reviews.
  • Engage in consultative discovery conversations to uncover account expansion opportunities and assist your Sales partners in converting those opportunities.
  • Prioritize accounts for strategic focus each quarter and build and execute account plans for those customers.
  • Proactively drive customer adoption and mitigate retention risk.
  • Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support.
  • Meet key performance indicators around revenue retention, account expansion, renewals, lead generation, and customer satisfaction.
  • Be the voice of the customer internally to resolve customer challenges.
  • Drive customer advocacy, case studies, and partnership opportunities through stakeholder engagement and relationship building.
  • Participate in all enrichment and enablement activities as assigned.
  • Participate in special projects and additional responsibilities as needed.
What you should have:
  • 8+ years experience working in a customer-facing account management, sales or customer success role.A strong understanding of customer success.
  • Experience managing a book of 50+ customer accounts.
  • Experience directly managing renewals, driving renewal strategy, and handling customer negotiations.
  • A customer-centric mindset and the ability to continuously connect customer's business pains to specific product benefits and value propositions.
  • Experience creating and upleveling strategic relationships with key stakeholders.
  • Ability to prioritize a large but strategic book.
  • Excellent critical-thinking skills.
  • High commercial acumen and strong discovery skills.
  • Resiliency, adaptability, and experience thriving in a fast-paced environment.
  • Ability to work independently with a high sense of self-accountability and as part of a collaborative team.
  • Excellent verbal, written communication and presentation skills.
  • 2+ years experience in SaaS.
  • 2+ years experience using Salesforce.
The pay range for this position is $99,900 to $149,900 for all US locations. Articulate takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is also bonus eligible. Articulate also offers a robust suite of benefits, check out the website for a full list.PDN-9bffb343-ebdc-41ff-b9f2-8e3eab4279f2

  • Portland, United States Canonical - Jobs Full time

    Job Description Job Description The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible...


  • Portland, United States Trimble Full time

    Your Title: Customer Success Manager Job Location: Portland, OR; Westminster, CO; Remote - US Our Department: Construction Enterprise Solutions Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the customer realizes value from their investment and grows with you? The Customer Success...


  • Portland, United States PayRange Full time

    PayRange is a rapidly growing tech company based in Portland, Oregon. We pride ourselves on our innovative products, vibrant company culture, and our dedication to customer satisfaction. As we continue to grow, we're looking for an energetic individual to join our customer success team. Position Overview: You will be part of the customer success team,...


  • Portland, United States PayRange Full time

    Job DescriptionJob DescriptionSalary: PayRange is a rapidly growing tech company based in Portland, Oregon. We pride ourselves on our innovative products, vibrant company culture, and our dedication to customer satisfaction. As we continue to grow, we're looking for an energetic individual to join our customer success team. Position Overview:You will be...


  • Portland, United States PayRange Full time

    Job DescriptionJob DescriptionSalary: PayRange is a rapidly growing tech company based in Portland, Oregon. We pride ourselves on our innovative products, vibrant company culture, and our dedication to customer satisfaction. As we continue to grow, we're looking for an energetic individual to join our customer success team. Position Overview:You will be...


  • Portland, United States VETRO FiberMap Full time

    Job Title: Customer Success Manager Location: Remote, with headquarters in Portland, Maine. Company Overview: VETRO is a leading provider of innovative GIS (Geographic Information Systems) solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to...


  • Portland, United States VETRO FiberMap® Full time

    Job Title: Customer Success Manager Location: Remote, with headquarters in Portland, Maine. Company Overview: VETRO is a leading provider of innovative GIS (Geographic Information Systems) solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to...


  • Portland, United States Burroughs Full time

    Position Summary The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the Customer Success team....


  • Portland, United States AFC Automotive Finance Corporation Full time

    Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on...


  • Portland, United States Build Staffing Full time

    The Company: Join our client, a dynamic company committed to amplifying personal growth and professional success. They specialize in empowering high-performing executives across the United States, Canada, and Europe. Their global teams, based in Portland, Manila, and Guatemala City, embody a service culture driven by a social mission to improve lives...


  • Portland, United States Youreka Full time

    Youreka enables amazing and immersive mobile experiences for field technicians and deskless workers. Youreka simplifies complex data capture, guidance through complex procedures, and elevates workers with embedded artificial intelligence. We empower business users with easy to use, drag and drop tools for configuring best in class mobile experiences. What...


  • Portland, United States Build Staffing Full time

    Job DescriptionJob DescriptionThe Company:Join our client, a dynamic company committed to amplifying personal growth and professional success. They specialize in empowering high-performing executives across the United States, Canada, and Europe. Their global teams, based in Portland, Manila, and Guatemala City, embody a service culture driven by a social...


  • Portland, United States Build Staffing Full time

    Job DescriptionJob DescriptionThe Company:Join our client, a dynamic company committed to amplifying personal growth and professional success. They specialize in empowering high-performing executives across the United States, Canada, and Europe. Their global teams, based in Portland, Manila, and Guatemala City, embody a service culture driven by a social...


  • Portland, United States ToolBelt Full time

    ToolBelt, the fastest growing construction tech platform, is seeking top Customer Success talent! We are looking for a confident, well-spoken problem solver to join our elite Customer Success team as we bring our Web App to Market! Are you passionate about delivering value to customers? This full-time remote Customer Success position will play a fundamental...


  • Portland, United States Follett Learning Full time

    Position Summary: The Customer Success Manager will support the Master Library products that are part of the Follett School Solutions product portfolio and is responsible for ensuring strong partnerships with key Follett School Solutions customers across United States, Canada, UK and wider Northern Hemisphere including building strong relationships with key...


  • Portland, United States Canapii Limited Full time

    Canapii are recruiting for a Customer success account manager to help support a fast-growing, leading and highly respected Virtual and hybrid event solution provider. We are looking for someone who is passionate, ambitious, motivated, and confident! Role and responsibilities: You will be working in a fast-paced ‘start up’ environment alongside an...


  • Portland, United States Trimble Full time

    Your Title: Customer Success Enablement Specialist Job Location: Portland, OR; Our Department: Architecture, Engineering, Construction, and Operations Trimble strives to continually improve our customer experience, ensuring that we put the customer and users at the center of all that we do. In order to achieve this, the Customer Success team focuses on our...


  • Portland, United States Blackpoint Cyber Full time

    Senior Manager - Customer Success Management FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete, end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function, as you’re the primary owner of the recurring relationship...


  • Portland, United States FusionOps Full time

    Senior Manager - Customer Success Management FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete, end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function, as you're the primary owner of the recurring relationship...


  • Portland, United States Blackpoint Cyber Full time

    Senior Manager - Customer Success Management FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete, end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function, as you’re the primary owner of the recurring relationship...