The role

As a Ghillie (Concierge) Coordinator at The Fife Arms Hotel, Braemar, you will consistently provide first class service to our guests, exceeding the expectation of our guest experience in every aspect of their stay. You will be supporting the Ghillie team in daily administrative tasks in organising a seamless, memorable experience for our guest's during their stay. Seizing opportunities to upsell and maximise revenue by making informed recommendations based on in depth knowledge of the hotel and offers available.

You'll be surrounded by a team with a creative flair and a passion for brilliant service with a desire to learn and grow. All striving to go beyond for guests, our team, and the community.

Expectations

Our successful Ghillie Coordinator will have:

• Proven experience from within a luxury hospitality environment.
• The enthusiasm and willingness to learn.
• A thorough understanding of Health & Safety and COSHH.
• Initiative, emotional intelligence and strong communication and organisation skills.
• The ability to work under pressure.
• A passion and ambition to deliver exceptional experiences.

What's in it for you?

• 30 days holiday.
• Free annual guest experience for you and a plus one.
• Enhanced Pension Scheme.
• Free food and drinks whilst on shift.
• Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles
• Amazing sports and social events led by local social committees.
• Life Assurance.
• Health benefits including a health cash plan.
• Employee Assistance Programme.
• Career development opportunities tailored around your aspirations and goals.

About Artfarm and The Fife Arms Hotel

Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater, The Audley Public House & Mount Street Restaurant and Farm Shop in Mayfair, London, Manuela restaurant in Los Angeles, Roth Bar & Grill and Durslade Farm Shop in Somerset, and La Cantina Restaurant in Menorca. Artfarm uniquely brings together art, community, education, people, and place.

Located in the heart of Braemar, the hotel houses 46 beautifully appointed bedrooms - each one a homage to place, person, or event with links to the area along with the stunning Albamhor Spa and some of the most unique event spaces. Dining experiences extend to the Clunie Dining Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving up local beers and firm Scottish favourites, Bertie's our glamorous and elegant Whisky Bar, Elsa's our Art Deco Cocktail Bar, and our more relaxed Drawing Room - all of which celebrate the best in local ingredients and are expertly prepared by our dedicated culinary team.

Want to join the family? Apply today