LEAD Cannabis Budtender Worcester

Bud's Goods & Provisions - Worcester, MA

Schedule:

• Full-Time
• Must have ability to work nights, weekends, and holidays

Requirements:

All candidates MUST be age 21 or over and successfully complete a background check.

How you will make an impact:

• Ensure each guest feels comfortable by greeting and checking them in a timely manner and accurately performing transactions through the POS system
• Maintain an advanced understanding of all products to dispense cannabis and cannabis products that are tailored to each individual guest
• Take time to educate guests on the varieties of cannabis and cannabis-infused products
• Actively listen to each guest to provide the highest possible level of service
• A passion for, and deep understanding of, cannabis and being a part of a bigger picture to help and care for people
• Maintain a clean, safe, and well merchandised store environment
• Assist as needed in inventory receiving, management, labeling, packaging, and re-stocking

Core Competencies

• Detail Focused with Ability to Prioritize Tasks to Achieve Maximum Efficiency
• Ability to provide guidance and insight to Sales Associates
• Sales Etiquette that Makes All Guests Feel Like VIP's
• Solution Focused and Feels Ownership of Their Duties
• Ability to Connect with a Diverse Population
• Strong Communication Skills Across All Platforms
• Strong Math Skills--Ability to Think on One's Feet
• Consistent Cash Handling Skills
• Strong Interpersonal Skills
• Strong Competency in Microsoft Office Applications
• Moderately Tech-Savvy- Able to Troubleshoot Minor Common Issues
• Multilingual a Plus

Job Duties

• Acting as a Key Holder and Following the Basic Opening or Closing Procedures in the Absence of, or to assist, a Manager.
• Structuring the Shift and Communicating Directions to Sales Agents
• Reviewing all Sales Associate transactions to ensure transaction accuracy including correct product, quantity, and charges.
• Acting as the Manager on Duty as Described in Security and Emergency Procedures
• Dispensing Cannabis and Cannabis Products Following Strict Guidelines to Remain in Compliance with CCC Regulations at All Times
• Becoming Well-Versed in Metrc and in Using a Point of Sale to Complete Transactions
• Having an Advanced Expressive Knowledge of Cannabis and Cannabis Products and All the Different Consumption Methods and Storage Requirements of All Products on the Menu
• Accurately Making Change for Guests and Following Money Handling Protocols to Manage a Cash Till and POS station
• Providing Upbeat and Charming Yet Efficient Assistance to Guests on the Sales Floor to Help Maintain the Flow of Guests While Providing Optimal Guest Service
• Keeping the Sales Floor Clean and Organized
• Communicating About Inventory Levels and Ensuring Consistent Availability to Guests
• Performing Additional Tasks as directed by the Retail Management team

In-Depth

The Lead Sales Associate acts as the Manager on Duty in the absence of or in support to a Manager. They may be a keyholder and be responsible to perform opening or closing procedures, depending on the hours of their shift. They will be responsible for communicating directions from Managers to the Sales Agents and for structuring the shifts. Your primary responsibility will be to review completed transactions made by the Sales Associates before the customer departs the POS station and while providing engaging customer service. During slow sales periods, you will have Sales Associates check their cash drawer to see if they are in need of certain bills or to reduce the level of cash in the drawer. You will also have the Sales Associates monitor inventory levels on the floor to anticipate needs. You will also verify the accuracy of online orders before they are picked up.

The Lead Sales Agent continues to perform their responsibilities as a Sales Agent and guides the guest through their retail experience and dispenses cannabis and cannabis products in a sales transaction. They are responsible for providing the exact product selected by the guest and maintaining compliance throughout the entire dispensing and sales experience. The Lead Sales Associate is confidently able to answer guest questions about Cannabis use and administration and ensures an overall terrific guest experience. The Lead Sales Associate is supported by the Inventory Manager and the other Sales Associates and is supervised by Assistant Retail Managers and the Retail Manager. The Lead Sales Associate is among our last line of defense in preventing sales to minors and theft. They remain diligent at their posts and aware of the products they are responsible for at all times.

The Lead Sales Associate is a friendly and confidently professional presence. They use terms for cannabis and cannabis products that represent the brand instead of common street slang. The Lead Sales Associate knows the menu and has passionate cannabis-specific knowledge, allowing them to confidently answer questions from our guests about such topics as strain lineage, instructions for use across all consumption methods, commonly known effects of each product, and where the product was sourced. The Lead Sales Associate represents the values of our brand and is considered an ambassador of our brand both on and off the clock. The Lead Sales Associate meets our guests well more than halfway and ensures an easy, informative sales experience. After performing assigned managerial tasks, this person spends the majority of their shift working on the sales floor directly with guests. They maintain a welcoming high energy demeanor throughout all interactions with guests, always focused on providing lasting positive feelings associated with their visit. The Lead Sales Associate can communicate with a diverse guest population and must be able to engage in one-sided relationships where the guests feel as though the relationship, in addition to the products, is worth returning for. The Lead Sales Associate remembers the names of regular customers and their preferences-creating trust and loyalty to the brand. They make visiting the store the best part of guests' day.

The Lead Sales Associate follows all directions and training provided by the Managers. They must be able to adapt immediately to procedural changes and integrate the changes into their duties without resistance-as well as communicate the changes effectively to Sales Agents. The Lead Sales Associate is well versed in our point of sale system and can troubleshoot minor problems. This person is responsible for maintaining complete accuracy in the management of their assigned inventory carts on each shift. They will ensure adequate inventory levels are available to guests by communicating their needs clearly and early to the Inventory Team. The Lead Sales Associate is responsible for an assigned cash till during the shift and verifies cash amounts are consistent with sales reports at the end of the shift. If they are responsible for opening or closing the store, they will also handle the cash drawers. The Lead Sales Associate is focused and does not often make routine mistakes. They hold themselves accountable when they do make mistakes and seek to remedy them collaboratively rather than assigning blame. This person is empathetic to all other retail employees and the challenges of every shift. They are responsible for supporting the next shift and keeping the store prepared for success. The Lead Sales Associate performs side-work as assigned by management and assists with opening and closing procedures.

Starting wage is commensurate with experience.

ALL CANDIDATES SHOULD APPLY ONLINE AT OUR WEBSITE WWW.BUDSGOODS.COM.

NO DISPENSARY PHONE CALLS OR AGENTS PLEASE.