Customer Service Representative

3 weeks ago

Sacramento, United States EMCOR Government Services Full time

Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

Job Title: Customer Service Representative 

Principal Duties and Responsibilities

  • Gain insight into our service performance 
  • Document, with accuracy, customer responses and your impressions from these visits
  • Perform site surveys and other types of checks to ensure our quality
  • Present new technology and enhanced PM services when given the chance 
  • Report all findings, customer opinions, pictures, and results to company leadership 
  • Monitor all maintenance data to proactively respond to situations before the customer calls us
  • Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
  • Perform other duties as assigned.

Job Specifications (incl. Education requirements, minimal experience, computer skills required, etc.)

  • Bachelor’s degree is preferred
  • 2+ years Customer Service experience required.
  • Advanced MS Word, Excel, Outlook, and PowerPoint skills
  • Mechanical aptitude is preferred
  • Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
  • The ability to solve problems and act with appropriate urgency
  • Must have a valid driver’s license.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.  

Compensation Range:   $24 - $28 per hour 

#Mesa 

#LI-mesa 

#LI-hvacjobs 

#LI-Onsite  

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