Director of Durable Medical Equipment

4 days ago

Naples, United States NCH Healthcare System Full time
DEPARTMENT: 28311 - HSS2 AdministrationLOCATION: 1665 Medical Blvd, Naples, FL, 34110WORK TYPE: Full TimeWORK SCHEDULE: 8 Hour Day

About HSS at NCH

At Hospital for Special Surgery (HSS) at Naples Comprehensive Health (NCH), we don’t settle for ordinary—we redefine what’s possible in healthcare. Ranked the #1 orthopedic hospital in the nation by U.S. News & World Report for 15 consecutive years, and the #1 orthopedic hospital in the world by Newsweek, HSS has partnered with NCH to bring that world-class legacy home to Naples. We’ve built a state-of-the-art facility where cutting-edge surgical innovation, advanced rehabilitation, and pioneering research all come together to offer patients world-class excellence in care. Learn more at HSSatNCH.org, HSS.edu, and NCHMD.org. 
At HSS at NCH, we foster a vibrant, high-performing culture that empowers people to thrive as themselves. Our team is made up of some of the brightest minds in the field, driven by a relentless pursuit of innovation and a shared commitment to pushing boundaries in healthcare. Together, we’re not just treating patients—we’re delivering outcomes that transform lives.

Why Join Us?

Joining HSS at NCH means more than taking a job—it’s an invitation to contribute to something greater. You’ll collaborate with leading experts in a dynamic environment that challenges you to be your best, alongside the best. Here, you’ll become part of a future that’s as groundbreaking as our beginning—and that’s something to be passionate about. At HSS at NCH, you’ll find a career that fosters your growth and empowers people to move better, live healthier, and make a lasting impact.

JOB SUMMARY

The Director of Durable Medical Equipment (DME) & Ancillaries is responsible for providing operations leadership and direction to HSS at NCH by developing and successfully achieving financial, clinical, customer satisfaction, and quality improvement goals in a supportive work environment. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

ESSENTIAL DUTIES AND RESPONSIBILITIES

– Other duties may be assigned.

· Responsible for the overall direction, coordination, and evaluation within areas as assigned.

· Oversee Durable Medical Equipment Fitters.

· Measure and fit off-the-shelf orthopedic bracing and other orthopedic devices.

· Instruct patients regarding use of orthopedic bracing products and other orthopedic devices.

· Ordering of products and maintaining inventory of DME Store.

· Check patient benefits and perform pre-certification for certain orthopedic products.

· Recommend orthopedic bracing and products to patients on a walk-in basis.

· Communicate patient questions or concerns regarding orthopedic products with physicians and staff.

· Communicate with product representatives and vendors regarding product complications or issues.

· Complete special projects as assigned.

· Inventory management of the DME operations.

· Ensure that all necessary documentation is obtained regarding payer requirements and standard operating procedures.

· Perform patient/customer scheduling, education, order processing, delivery, and courtesy call back.

· Comply with all HIPAA, Medicare, Medicaid, and other required programs.

· Procurement and insurance processing of durable medical equipment.

· Recommends appropriate charge structure

· Reviews area charge description master with departments on a quarterly or as needed basis.

· Works with the revenue producing departments to ensure ongoing coordinated consistency, including accurate descriptions, coding, additions, deletions, pricing, and any other changes.

· Ensures that all Chargemaster changes are appropriately communicated to affected departments and modifications made in related ancillary systems.

· Analyzes charges and reimbursement to ensure compliance with Federal and State claims submission regulations

· Ensures the existence of accurate charging processes.

· Participates in ongoing coordination and resolution of revenue issues as they arise Monitors charge sheets and systems used by revenue producing departments to verify that they are current and accurate. In cooperation with departmental managers, designs new charge sheets as necessary.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

· Minimum of Bachelor’s Degree required.

· Minimum of 5 years of management level responsibility.

· Minimum of 4 years of experience in orthopedic DME or DME owner or manager.

· Ability to handle multiple tasks effectively and efficiently.

· Strong communication skills with the ability to communicate effectively at any level.

· Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows

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