Medical Receptionist

4 weeks ago

Naples, United States NCH Healthcare System Full time
DEPARTMENT: 67508 - Gastro CreeksideLOCATION: 1285 Creekside Blvd East, Naples, FL, 34109WORK TYPE: Per Diem-Flexible HoursWORK SCHEDULE: Variable

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

The Patient Service Representative/Scheduler provides a vital link in the chain of Quality of Care; the PSR supports the clinic by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR/Scheduler is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. Scheduler duties will vary based on the business unit or office associated with the Scheduler role. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

– Other duties may be assigned.

· Fulfills patient care responsibilities as assigned, which includes checking schedules and organizing patient flow.

· Recognizing any changes in patient’s condition upon presentation in the office and conveys the changes to clinical team members or providers.

· Collects patient history form upon intake, which includes current medications, allergies, symptoms, etc.

· Obtains required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations / pre-certifications before the appointed visit.

· Prioritizes all insurance coverage – primary / secondary / tertiary etc. Enter properly into demographic record.

· Accurately uses appropriate search methods (DOB, SSN, etc.) to ensure the correct patient is identified.

· Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed.

· Verifies patient registration profiles each time patient comes for a visit. Edits patient registration profiles when necessary.

· Obtains all consents for treatment, including forms for the release of medical information and patient’s acceptance of financial responsibility for all services rendered, when applicable.

· Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines.

· Accurately and completely processes physician’s referrals and orders and enters the tests into the Electronic Medical Record (EMR); should be well versed with templates and ordering.

· Maintains patient clinical forms (ie: prescriptions, laboratory requisitions, etc) for patient pick-up.

· Ensures respective patient medical record information, all collected forms, and photocopied documentation, are placed in the EMR in the proper location.

· Schedules appropriate new and follow-up medical/surgical appointments and radiological testing procedures for respective physician sites, based on the patient’s specific needs.

· Announces scheduled and non-scheduled (if appropriate) patients to the clinical staff.

· Confirms and reminds patients of scheduled appointments in accordance with the clinic’s procedures.

· Gives patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed.

· Collects and deposits all required and mandatory insurance co-payments and deductibles according to specific protocols (i.e.: time of service collection policy).

· Monitors patient waiting time and relays information regarding delays to patients and family members.

· Ensures benefits & eligibility has been verified for all scheduled patients.

· Accurately enters charges for all services performed.

· Accurately enters payment information for each payment collected.

· Produces appropriate reports to reconcile charges and payments with data entered into EMR.

· Prepares daily close report detailing reconciliation, prepares bank deposit & submits daily close report to accounting for reconciliation with bank.

· Must be able to communicate with staff, supervisors, peers, and associates and maintain a positive working environment when manager is not present. Functions as a liaison between our physician’s office(s), referral physicians, and ancillary services and the patients.

· Fields questions by both physicians and patients regarding codes, charges, etc. PSR understands when questions require further explanation by Practice Manager or Biller.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

· Minimum of High School or GED required.

· Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows

  • Medical Receptionist

    2 months ago

    Naples, United States Naples Orthopedics Inc Full time

    Job DescriptionJob DescriptionJob Title: Medical ReceptionistSupervisor: Office ManagerJob Summary:Naples Orthopedics is looking for an experienced medical front desk person. Experience with Health Insurance is a must.The medical receptionist will be responsible for greeting patients and visitors, scheduling patient appointments, calling patients to remind...

  • Medical Receptionist

    2 months ago

    Naples, United States Naples Orthopedics Inc Full time

    Job DescriptionJob DescriptionJob Title: Medical ReceptionistSupervisor: Office ManagerJob Summary:Naples Orthopedics is looking for an experienced medical front desk person. Experience with Health Insurance is a must.The medical receptionist will be responsible for greeting patients and visitors, scheduling patient appointments, calling patients to remind...

  • Medical Receptionist Wanted

    3 days ago

    Naples, United States Innovative Pain and Performance Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Employee discounts - Flexible schedule - Opportunity for advancement - Paid time off - Training & development **Job Title: Chiropractic Receptionist with Medical Billing Experience** **Overview**: **Responsibilities**: - Greet patients with a warm and welcoming demeanor, providing...

  • Medical Receptionist

    3 weeks ago

    Naples, United States OnSpot-FL LLC Full time

    Job DescriptionJob DescriptionOnSpot Dermatology is looking to add an experienced Full-Time Medical Receptionist/Call Center Representative who will work closely with our patients to create a medical experience like no other! We are looking for a new team member who is positive, energetic, enjoys patient interaction and exhibits the following...

  • Medical Receptionist

    3 weeks ago

    Naples, United States OnSpot-FL LLC Full time

    Job DescriptionJob DescriptionOnSpot Dermatology is looking to add an experienced Full-Time Medical Receptionist/Call Center Representative who will work closely with our patients to create a medical experience like no other! OnSpot is an innovative full service mobile dermatology practice that prioritizes convenience and the experience for our patients....

  • Medical Receptionist

    1 week ago

    Naples, United States OnSpot-FL LLC Full time

    Job DescriptionJob DescriptionOnSpot Dermatology is looking to add an experienced Full-Time Medical Receptionist/Call Center Representative who will work closely with our patients to create a medical experience like no other! OnSpot is an innovative full service mobile dermatology practice that prioritizes convenience and the experience for our patients....

  • Medical Office and SPA Receptionist

    3 weeks ago

    Naples, United States Sagewood Institute Full time

    Job Summary: **Responsibilities**: - Greet patients and visitors in a courteous and professional manner - Answer phone calls, schedule appointments, and manage patient inquiries - Verify patient insurance information and collect co-payments - Maintain electronic health records using systems like Vagaro and Tebra - Assist with billing, coding, and processing...

  • Medical Receptionist/office Assistant

    2 weeks ago

    Naples, United States Foot & Ankle Surgery Full time

    **Job Summary** Small medical office in Naples, Florida looking for a medical receptionist to help with all office phones, appointment scheduling, charting, insurance verifications, assist doctor in billing, pre-authorizations/pre-approvals, etc. Looking for an neat, organized, honest and pleasant person to help us help people. **local preferred** Must...

  • Receptionist

    4 days ago

    Naples, United States Grand Living Full time

    **About Grand Living** Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests....

  • Front Desk Medical Receptionist

    3 days ago

    Naples, United States Naples Orthopedics Full time

    Job description **Job Title**:Medical Receptionist **Supervisor**:Office Manager **Job Summary**: Naples Orthopedics is looking for an experienced medical front desk person. Experience with Health Insurance is a must. The medical receptionist will be responsible for greeting patients and visitors, scheduling patient appointments, calling patients to...

  • Receptionist

    1 week ago

    Naples, United States Grand Living Full time

    About Grand Living Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our...

  • Receptionist

    1 day ago

    Naples, United States Grand Living Full time

    Grand Living at NaplesWeekends Shift: 8:00AM - 4:00PM and 4:00PM - 9:00PM About Grand Living Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering...

  • Veterinary Receptionist

    1 week ago

    Naples, United States Angel Animal Hospital & Boarding Full time

    Job DescriptionJob DescriptionDescriptionOur hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital.  The Veterinary Receptionist is responsible for maintaining front of house duties. These tasks vary by day but can include: answering phone calls, scheduling...

  • Receptionist

    2 months ago

    Naples, United States Empowered Global Inc. Full time

    Job DescriptionJob DescriptionQualified Candidates are Eligible for a Sign On Bonus of $500Empowered Global is an electrical contractor specializing in generators, residential service work, and remodels, as well as light commercial service work in Naples, Bonita Springs, Estero, and the surrounding areas. We prepare our team with the knowledge, training, and...

  • Front Desk Receptionist

    3 weeks ago

    Naples, United States Fountain Life, LLC Full time

    **Location**: Naples About Fountain Life Fountain Life brings together the world’s most renowned medical and health experts to boost longevity and performance - putting the health back in healthcare. We do this by utilizing cutting-edge Artificial Intelligence (AI) to collect data and gain insights into the human body that have never been possible...

  • Front Desk Receptionist

    3 weeks ago

    Naples, United States DNA Comprehensive Therapy Services LLC Full time

    Come grow with us! Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida - and we're expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally. Our goal is to hire you - the best talent - to...

  • Front Desk Receptionist

    1 week ago

    Naples, United States DNA Comprehensive Therapy Services LLC Full time

    Come grow with us! Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida - and we're expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally. Our goal is to hire you - the best talent - to...

  • Front Desk Receptionist

    1 week ago

    Naples, United States Alpha Medicine and Rehab, a division of Allied Family Health Full time

    At Alpha Medicine and Rehab a division of Allied Family Health, we provide physical therapy, pain management, neurological, and psychological services. We are dedicated to providing personalized high quality medical care. By continuously evaluating and upgrading our services, we ensure that we are equipped to offer all patients the best treatment for their...

  • Front Desk Receptionist

    2 weeks ago

    Naples, United States DNA Comprehensive Therapy Services Full time

    Job DescriptionJob DescriptionDescription:Come grow with us! Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida – and we’re expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally.Our goal...

  • Front Desk Receptionist

    1 week ago

    Naples, United States DNA Comprehensive Therapy Services Full time

    Job DescriptionJob DescriptionDescription:Come grow with us! Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida – and we’re expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally.Our goal...