Current jobs related to Tier 2 TAC Shift Lead - Kansas City, Missouri - Peraton

  • Tier 2 TAC Shift Lead with Security Clearance

    1 week ago

    Kansas City, Missouri, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • Tier 2 TAC Deputy Shift Lead

    7 days ago

    Kansas City, Missouri, United States Peraton Full time

    Deputy Shift Lead - Hybrid Cloud Tier 2 Service DeskLocation:Onsite in Kansas City, MissouriOverview:We are seeking a Deputy Shift Lead for the Hybrid Cloud Services Tier 2 Service Desk to do the following:Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operationsEnable USMC world-wide customers the ability to...

  • Tier 2 TAC Deputy Shift Lead

    4 weeks ago

    Kansas City, Missouri, United States Peraton Full time

    ResponsibilitiesDeputy Shift Lead - Hybrid Cloud Tier 2 Service DeskLocation: Onsite in Kansas City, MissouriOverview:We are seeking a Deputy Shift Lead for the Hybrid Cloud Services Tier 2 Service Desk to do the following:Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operationsEnable USMC world-wide customers...

  • Tier 2 TAC Deputy Shift Lead with Security Clearance

    4 hours ago

    Kansas City, Missouri, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • Deputy Shift Lead

    6 days ago

    Kansas City, Missouri, United States beBee Careers Full time

    About this roleWe are seeking a skilled technical leader to join our Hybrid Cloud Services Tier 2 Service Desk team.As a Deputy Shift Lead, you will provide leadership and technical expertise to support operations of our 24x7 Tier 2 Service Desk, supporting System Administrators with hosting in enterprise application hosting environments.Key...

  • Tier 1 and Tier 2 Support Engineer

    6 days ago

    Kansas City, Missouri, United States beBee Careers Full time

    Tier 1 and Tier 2 Support EngineerThis position involves providing critical support to mission-critical systems. Candidates must be able to work 24x7x365 over multiple shifts.The ideal candidate will have experience with data center monitoring tools and excellent organizational skills.Review software, hardware, and documentation rollouts to ensure staff...

  • Tier 2 Support Manager

    5 days ago

    Kansas City, Missouri, United States beBee Careers Full time

    Key Responsibilities:The Deputy Shift Lead will be responsible for the following key areas:Data Center Operations:Providing technical expertise and support to the USMC enterprise-level hybrid cloud data center operationsLeading and managing a 24x7 Tier 2 Service DeskExecuting Data Center Service Desk processes, functions, activities and tasksIncident and...

  • Deputy Shift Lead

    5 days ago

    Kansas City, Missouri, United States beBee Careers Full time

    **Cloud Data Center Operations Manager**We are seeking a Cloud Data Center Operations Manager to lead the Hybrid Cloud Services Tier 2 Service Desk. The successful candidate will have experience with cloud computing and data center operations, including experience with AWS or Azure Certification or Training, VMWare Certification or Training.The ideal...

  • Technical Lead

    4 days ago

    Kansas City, Missouri, United States beBee Careers Full time

    This is an exciting opportunity to join our team as a Deputy Shift Lead for the Hybrid Cloud Services Tier 2 Service Desk.You will be responsible for leading a team of technical professionals, providing technical expertise and guidance to support the operation of the Hybrid Cloud Services Tier 2 Service Desk.ResponsibilitiesLeading a small team of technical...

  • Tier 2 Service Desk Specialist

    4 days ago

    Kansas City, Missouri, United States beBee Careers Full time

    Tier 2 Service Desk Specialist">Description:">Provide technical support to end-users on a variety of issues, including applications and hardware problems.Respond to tickets assigned by Tier 1 and ensure timely resolution in accordance with Service Level Agreements (SLAs).Document, track, and monitor tickets to ensure efficient...

Tier 2 TAC Shift Lead

4 weeks ago

Kansas City, Missouri, United States Peraton Full time
Responsibilities

Deputy Shift Lead - Hybrid Cloud Tier 2 Technical Assistance Center

Location: Onsite in Kansas City, Missouri

Overview:

We are seeking a Shift Lead for the Tier 2 Technical Assistance Center to do the following:
  • Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations
  • Enable USMC world-wide customers the ability to access and operate mission-critical applications in support of warfighter requirements.
Responsibilities include:
  • Providing leadership and technical expertise to support operations of 24x7 Tier 2 Technical Assistance Center supporting System Administrators with hosting in the USMC enterprise application hosting environments; Peer leader in operation of 5-person shift
  • Execution of Data Center Service Desk processes, functions, activities and tasks.
  • Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions for private and commercial cloud infrastructure
  • Monitoring, managing and triaging datacenter systems to ensure operation, reporting of anomalies, call-out of Tier 3 staff in coordination with Incident Manager and resolution of issues with physical and virtual datacenter environment.
  • Providing leadership written and verbal reporting to support datacenter C2 operations.
  • Maintaining knowledge and communicate status of the datacenter environments including providing reporting and updates as needed
  • Support training and development of more junior staff on datacenter-specific technologies and processes
  • Work includes weekend shifts and possible surge requirements.

Qualifications

Education and Experience:

HS+11 Years; 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD

SECRET (Tier 3) DOD Security Clearance (Active)
  • IAT II Certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
  • ITIL training or certification (within 30 days of start)
  • Experience and ability to triage data-center incidents and events for effective resolution
  • Experience with Active Directory account and server management and monitoring
  • Experience preparing documentation and briefings for leadership in a concise and effective manner
  • Experience with server administration: Microsoft Windows Server, Red Hat Linux (RHEL), Share-Point
  • Experience with monitoring and management tools such as vCenter, vSphere, VMWare VRealize Operations Manager, Log-Insight, Network Insight
  • Experience with enterprise/data-center Service Desk Operations including use of a service management tool (Remedy preferred)
  • Knowledge of Backup Systems, SQL Server, Oracle, Storage (SAN & NAS), Networking principles and equipment (CISCO, Palo Alto)
  • Knowledge of IT Service Management Processes and concepts with special emphasis on Incident and Event management
  • Demonstrated leadership ability to coordinate work among a small team, provide training and technical direction to team members, mentor and train newly assigned staff
  • Demonstrated customer service capabilities and focus
  • Demonstrated ability to work with a virtual team across locations including coordination, collaboration and effective communication using synchronous and asynchronous tools and techniques
Preferred Qualifications:
  • AWS or Azure fundamentals certification or experience
  • VMWare certification or experience (vSphere, vCenter, vROPS/Aria Operations)

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. All