Pharmacy Customer Service Associate

2 days ago

Ellisville, United States Walgreens Full time

Job Description

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

External Basic Qualifications

  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
  • Prefer good computer skills.
  • Prefer the knowledge of store inventory control.
  • Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefitsPDN-9d9fb2b8-f52a-4cfc-9424-d340c71e5db8

  • Customer Service Associate

    1 day ago

    Ellisville, United States Raising Cane's Chicken Fingers Full time

    $15 per hour - $16.50 per hour. As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be respon Customer Service, Associate, Customer Experience, Service, Retail

  • Customer Service Associate

    23 hours ago

    Ellisville, United States Savers | Value Village Full time

    **Job Title: Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Savers / Value Village Careers - Customer Service Associate

    24 hours ago

    Ellisville, United States Savers Thrifts Stores Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Warehouse Associate

    4 hours ago

    Ellisville, Missouri, United States SaversValue Village Full time

    About UsSavers / Value Village is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.Job SummaryWe are hiring for both Full Time and Part Time Retail Warehouse & Production...

  • Merchandise Processing Associate

    20 hours ago

    Ellisville, United States Savers | Value Village Full time

    Job Title: Merchandise Processing Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Restaurant Team Associate

    21 hours ago

    Ellisville, Missouri, United States Jack's Family Restaurants Full time

    At Jack's Family Restaurants, we believe in creating a welcoming atmosphere for our guests. As a Restaurant Team Associate, you will be the first point of contact for our customers, providing them with exceptional service and ensuring their dining experience is memorable.Here are some key responsibilities:Provide fast, friendly service to our guestsHelp...

  • Fulfillment Associate

    4 weeks ago

    Ellisville, United States Transcorp Services, LLC Full time

    OVERVIEW Transcorp Services LLC is seeking Fulfillment Associates for the Operations team. Who we are: At Transcorp, we're not just a delivery company; we're the force behind faster, smarter, and more reliable fulfillment. Join a team that's transforming the way products move, creating better jobs, and delivering at unprecedented speeds. We're not just...

  • Fulfillment Associate

    4 weeks ago

    Ellisville, United States Transcorp Services, LLC Full time

    OVERVIEW Transcorp Services LLC is seeking Fulfillment Associates for the Operations team. Who we are: At Transcorp, we're not just a delivery company; we're the force behind faster, smarter, and more reliable fulfillment. Join a team that's transforming the way products move, creating better jobs, and delivering at unprecedented speeds. We're not just...

  • Associate Dentist

    5 days ago

    Ellisville, United States Sunnybrook Dentistry & Braces - a Benevis company Full time

    Overview: Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do! With over 3000 employees in offices across the country from...

  • Retail Warehouse

    5 months ago

    Ellisville, United States Savers | Value Village Full time

    Description Job Title: Retail Warehouse & Production Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Retail Store Associate

    1 month ago

    Ellisville, Mississippi, United States SaversValue Village Full time

    About UsSavers / Value Village is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. Our mission is to redirect billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing valuable funding for local nonprofit organizations.Our TeamAs a Retail Store...

  • Part- Time Fulfillment Associate

    1 month ago

    ellisville, United States Transcorp Services Full time

    OVERVIEW Transcorp Services LLC  is seeking Fulfillment Associates for the Operations team. Who we are: At Transcorp, we’re not just a delivery company; we’re the force behind faster, smarter, and more reliable fulfillment. Join a team that’s transforming the way products move, creating better jobs, and delivering at unprecedented speeds. We’re not...

  • Part- Time Fulfillment Associate

    1 month ago

    Ellisville, United States Transcorp Services Full time

    OVERVIEW Transcorp Services LLC  is seeking Fulfillment Associates for the Operations team. Who we are: At Transcorp, we’re not just a delivery company; we’re the force behind faster, smarter, and more reliable fulfillment. Join a team that’s transforming the way products move, creating better jobs, and delivering at unprecedented speeds. We’re not...

  • Part- Time Fulfillment Associate

    1 month ago

    ellisville, United States Transcorp Services Full time

    OVERVIEW Transcorp Services LLC  is seeking Fulfillment Associates for the Operations team. Who we are: At Transcorp, we’re not just a delivery company; we’re the force behind faster, smarter, and more reliable fulfillment. Join a team that’s transforming the way products move, creating better jobs, and delivering at unprecedented speeds. We’re not...

  • Part- Time Fulfillment Associate

    1 month ago

    Ellisville, United States Transcorp Services Full time

    OVERVIEWTranscorp Services LLC  is seeking Fulfillment Associates for the Operations team.Who we are: At Transcorp, we’re not just a delivery company; we’re the force behind faster, smarter, and more reliable fulfillment. Join a team that’s transforming the way products move, creating better jobs, and delivering at unprecedented speeds. We’re not...

  • Part- Time Fulfillment Associate

    1 month ago

    Ellisville, United States Transcorp Services Full time

    OVERVIEW Transcorp Services LLC  is seeking Fulfillment Associates for the Operations team. Who we are: At Transcorp, we’re not just a delivery company; we’re the force behind faster, smarter, and more reliable fulfillment. Join a team that’s transforming the way products move, creating better jobs, and delivering at unprecedented speeds. We’re not...

  • Retail Sales Associate

    21 hours ago

    Ellisville, Missouri, United States Chick-fil-A Full time

    We are looking for passionate individuals to join our team as Retail Sales Associates. As a key member of our crew, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere in our store.Salary and BenefitsOur competitive salary range is $56,900-$59,500 per year, with opportunities for overtime and advancement....

  • Part- Time Fulfillment Associate

    4 weeks ago

    Ellisville, United States Transcorp Services Full time

    OVERVIEWTranscorp Services LLC is seeking Fulfillment Associates for the Operations team.Who we are: At Transcorp, we're not just a delivery company; we're the force behind faster, smarter, and more reliable fulfillment. Join a team that's transforming the way products move, creating better jobs, and delivering at unprecedented speeds. We're not just...

  • United Parcel Service | Driver Helper | ellisville, mo

    1 week ago

    Ellisville, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Guest Service Support Staff aka Shoe Caddie

    2 weeks ago

    Ellisville, United States Hair Saloon HS001 Full time

    Benefits: Employee discounts Flexible schedule Opportunity for advancement Paid time off Are you a good fit to join our Hair Saloon team?  We are a family-owned business, based in St. Louis, MO since 1997.  We currently have 15 locations in the St. Louis area and we are looking for the right people to grow with us.Our team is...