Engineer II, Field Service

3 weeks ago

Allentown, United States Thermo Fisher Scientific Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degrees, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information:

US - Allentown, PA - Remote. Residency in or around Allentown, PA is required.

How you'll make an impact:

Field Service Engineers (FSEs) are considered “remote” colleagues since they commute daily to customer sites to provide service. As such, FSEs are provided with a Company (Fleet) vehicle to allow for daily travel to multiple customer locations in their defined service area. Overnight travel up to 30% is required to service customers and participate in training programs.

You will handle various aspects of field service support and customer relationships within our Laboratory Equipment (LE) division. You will provide advanced services on laboratory equipment, including the following:

  • Repair, install, and maintain a variety of laboratory equipment products including temperature control, incubators, centrifuges, cold storage (refrigerators and freezers), and other equipment as needed
  • Schedule and complete detailed preventative maintenance and corrective service to ensure peak uptime of customer equipment
  • Submit expenses and manage trunk stock inventory in a timely and accurate manner

Keys to Success:

Education
  • Bachelor's Degree in Engineering or Electronics preferred. Associate's degree or High School Diploma/GED equivalent with 3 years of related experience will also be considered.
  • EPA Certification required.
  • Accredited trade school certification- HVAC/R or Electronic Technician preferred.

Experience
  • 3+ years of experience in field service, Depot repair, manufacturing facilities or equivalent, servicing medical devices or laboratory equipment, etc. preferred.
  • 1+ year of customer facing experience preferred
  • Maintain a valid driver’s license and safe driving record
  • Strong electronic/electrical and mechanical background with experience in refrigeration preferred
  • Experience working with basic test equipment such as DMM, tachometer, and temperature devices preferred

Knowledge, Skills, Abilities
  • Action Oriented – tackles opportunities and challenges with a sense of urgency, high energy and passion, and consistently meets deadlines
  • Strong Customer Focus – builds positive relationships and delivers customer-centric service
  • Ability to operate computers, smartphones, and related software efficiently
  • Effective interpersonal skills; ability to prioritize multiple priorities with minimal direction
  • Ability to work independently diagnosing and solving using schematics, diagrams, service manuals, and other technical resources

As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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