![InsideHigherEd](https://media.trabajo.org/img/noimg.jpg)
Customer Support Technician
4 weeks ago
ATS is looking for someone with excellent communication, customer service, and interpersonal skills who can work efficiently and effectively in a multi-task, customer-service-focused environment. The ideal candidate is well organized, a problem solver by nature and comfortable working through unique cases to trouble-shoot issues. The candidate should feel comfortable with leadership and responsibility once acclimated to the Kite system.
Job Description60% - Primary responsibilities include client support, including responding requests via phone calls, chat, and emails. ATS customer support technicians will respond to customer requests throughout the testing process including:
- test administration,
- obtaining and understanding reports provided by the testing system,
- setting up and troubleshooting client testing environment, and
- preparing daily reports for internal and external users.
30% - Secondary responsibilities include reviewing software releases and provided feedback to development and quality assurance. Verify release using multiple platforms, log any defects found, and answer questions from developers and Quality Assurance (QA) as needed.
10% - Other duties as assigned.Required Qualifications
- High school diploma/GED Equivalency AND one (1) year of relevant experience.
- Excellent writing and verbal communication skills as demonstrated by application materials.
- Experience providing technical support via multiple modes (i.e., phone, email, chat).
- Experience with the following technology as demonstrated by application materials:
- Microsoft Office applications: Outlook, Word, and Excel
- Windows: Installing applications, troubleshooting errors
- CSV File Uploads
- Software testing experience including following testing plans and writing defects.
- Experience of general use and installing applications with the following operating systems: MacOS, iOS/iPadOS, ChromeOS, and AdroidOS.
- Experience with educational assessment systems.
- Basic SQL knowledge as demonstrated application materials.
- Cover Letter
- Resume
- 3 Professional References
Review of applications begins on May 27, 2024 and continues as needed to collect a pool of qualified applicants. To ensure consideration, apply before the application review date.
Contact Information to ApplicantsBrad Hansen, dbhansen@ku.edu
Advertised Salary RangeStarting at $40,000, commensurate on experienceWork ScheduleM-F, 8-5Application Review BeginsMonday May 27, 2024Anticipated Start DateMonday June 10, 2024Apply to Job
-
Support Technician
2 weeks ago
Lawrence, United States Fresenius Medical Care Full time**PURPOSE AND SCOPE**: The Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates broad operational and technical support to diverse audiences to effectively resolve problems on an ongoing basis. In this capacity, the Support Technician provides...
-
Support Technician
2 weeks ago
Lawrence, United States FRESENIUS MEDICAL CENTER Full timePURPOSE AND SCOPE : The Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates broad operational and technical support to diverse audiences to effectively resolve problems on an ongoing basis. In this capacity, the Support Technician provides...
-
Support Technician
2 weeks ago
Lawrence, United States FRESENIUS MEDICAL CENTER Full timePURPOSE AND SCOPE : The Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates broad operational and technical support to diverse audiences to effectively resolve problems on an ongoing basis. In this capacity, the Support Technician provides...
-
Support Technician
4 days ago
Lawrence, United States FRESENIUS MEDICAL CENTER Full timePURPOSE AND SCOPE : The Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates broad operational and technical support to diverse audiences to effectively resolve problems on an ongoing basis. In this capacity, the Support Technician provides...
-
Customer Support Specialist
4 weeks ago
Lawrence, United States HedgeApple Full timeOverview Are you a detail-oriented communicator with the ability to work on multiple tasks at once? Are you an accurate and efficient self-starter? We’re looking for a motivated, efficient, and communicative customer service representative that can manage both customer support and order processing/management. This position would be ideal for someone that...
-
Customer Support Specialist
4 weeks ago
Lawrence, United States HedgeApple Full timeJob DescriptionJob DescriptionOverviewAre you a detail-oriented communicator with the ability to work on multiple tasks at once? Are you an accurate and efficient self-starter? We’re looking for a motivated, efficient, and communicative customer service representative that can manage both customer support and order processing/management.This position would...
-
Customer Support Specialist
4 weeks ago
Lawrence, United States HedgeApple Full timeOverview Are you a detail-oriented communicator with the ability to work on multiple tasks at once? Are you an accurate and efficient self-starter? We're looking for a motivated, efficient, and communicative customer service representative that can manage both customer support and order processing/management. This position would be ideal for someone that...
-
Customer Support Specialist
2 weeks ago
Lawrence, United States HedgeApple Full timeJob DescriptionJob DescriptionOverviewAre you a detail-oriented communicator with the ability to work on multiple tasks at once? Are you an accurate and efficient self-starter? We’re looking for a motivated, efficient, and communicative customer service representative that can manage both customer support and order processing/management.This position would...
-
Pharmacy Technician
3 weeks ago
Lawrence, United States CVS Health Full timeBring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...
-
Ophthalmology Technician
2 months ago
Lawrence, United States Boston Vision Full timeCompany Description Boston Vision is an academic private practice, at the vanguard of eye care and patient service. Since founding Boston Vision in 2000, we have relentlessly pursued both improvement in patient experience and innovation in academic medicine. This stems from our philosophy that only through dedicated emphasis on both scientific pursuit and...
-
Ophthalmology Technician
1 month ago
Lawrence, United States Boston Vision Full timeCompany Description Boston Vision is an academic private practice, at the vanguard of eye care and patient service. Since founding Boston Vision in 2000, we have relentlessly pursued both improvement in patient experience and innovation in academic medicine. This stems from our philosophy that only through dedicated emphasis on both scientific pursuit and...
-
Ophthalmology Technician
2 weeks ago
Lawrence, United States Boston Vision Full timeCompany Description Boston Vision is an academic private practice, at the vanguard of eye care and patient service. Since founding Boston Vision in 2000, we have relentlessly pursued both improvement in patient experience and innovation in academic medicine. This stems from our philosophy that only through dedicated emphasis on both scientific pursuit and...
-
Permit Technician
7 days ago
Lawrence, United States SAFEbuilt Full time**Permit Technician - Lawrence Township, MI** Our team is filled with innovators, over achievers, and difference makers—hard working professionals who care about their work, their communities, and the lives of people around them. The positive, charismatic nature of the people behind SAFEbuilt fuels our commitment to keeping our communities strong and...
-
Ophthalmology Technician
2 months ago
Lawrence, United States Boston Vision Full timeJob DescriptionJob DescriptionCompany Description Boston Vision is an academic private practice, at the vanguard of eye care and patient service. Since founding Boston Vision in 2000, we have relentlessly pursued both improvement in patient experience and innovation in academic medicine. This stems from our philosophy that only through dedicated emphasis...
-
Ophthalmology Technician
2 weeks ago
Lawrence, United States Boston Vision Full timeJob DescriptionJob DescriptionCompany Description Boston Vision is an academic private practice, at the vanguard of eye care and patient service. Since founding Boston Vision in 2000, we have relentlessly pursued both improvement in patient experience and innovation in academic medicine. This stems from our philosophy that only through dedicated emphasis...
-
Pharmacy Technician
3 weeks ago
Lawrence, United States CVS Health Full timeBring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...
-
Pharmacy Technician
1 month ago
Lawrence, United States Greater Lawrence Family Health Center Full timeFull Time - 40 Hours Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice,...
-
Pharmacy Technician
2 weeks ago
Lawrence, United States Greater Lawrence Family Health Center Full timeFull Time - 40 Hours Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice,...
-
Construction Technician
3 weeks ago
Lawrence, United States Midco Full timeJOB PURPOSE: As a Construction Tech you will support and assist the Construction department in the maintenance, expansion, and upgrades to Midco's regional network. KEY FUNCTIONS: Support the Construction department with the maintenance, expansion and upgrades to Midco's regional network. Interpret, comprehend, and utilize network system maps and plans....
-
Lead Ophthalmic Technician
3 weeks ago
Lawrence, United States Boston Vision Full time$3,000 retention bonus included for full time new hires. Under the supervision of our Clinical Manager, our Lead Clinical Technician reports primarily out of our Lawrence practice and is responsible for assisting with all functions of the clinical department while also having a focus on satellite office management. This position also requires Bilingual...