Technology Support Specialist

3 weeks ago

Kansas City, United States Levi Hunter Full time

Technology Support Specialist Pay: $22–24/hr Contract: 1 year with potential for permanent hire Schedule: Monday–Friday, 7:30am–3:30pm Experience: Minimum 2 years relevant work experience Location: Kansas City, MO (Onsite only) PURPOSE OF JOB: Serve as the primary Tier I technology support contact for the Department of Technology. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide proactive customer service to students and staff Support hardware, software, and web-based tools Train users on district technology resources Troubleshoot devices: laptops, desktops, printers, scanners, etc. Deploy and maintain operating systems and software Conduct inventory and preventative maintenance Assist with employee websites and tech orientation Collaborate with the Digital Learning Team Educate users on tech work order procedures Travel within district to support tech needs Participate in special technology projects REQUIRED QUALIFICATIONS: Strong software and hardware troubleshooting skills Experience working with Mac and PC Troubleshoot devices: laptops, desktops, printers, scanners, etc. Deploy and maintain operating systems and software Familiarity with warranty procedures and peripheral devices Excellent communication and organizational skills Ability to lift up to 40 lbs occasionally Valid driver’s license and personal vehicle (mileage reimbursed) Self-motivated and able to educate users effectively PREFERRED QUALIFICATIONS: Knowledge of ITIL and service management tools Experience with large-scale deployments Microsoft Windows certification SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS: Must be able to sit, stand, walk, lift, and perform basic physical tasks. Reasonable accommodations available.

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