Product Manager

2 days ago

Lehi, United States Vivint Full time
Job Description

Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future-and the possibilities that will bring to the world and to the 7.3 million customers we serve.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.

Summary:

Field Product Manager plays a key role in driving the success of Vivint's products by acting as a bridge between product development, engineering, sales, and installation teams. This position requires in-depth knowledge of the company's product offerings, strong communication skills, and the ability to translate customer needs into actionable insights.

Primary Responsibilities:

  • Serve as the in-house expert on products, including features, benefits, use cases, and competitive differentiators.
  • Conduct product demonstrations and training for both internal teams (sales, customer service) and external customers.
  • Engage directly with installation and service teams to gather feedback, understand their needs, and resolve product-related inquiries.
  • Act as a liaison between installation teams and the product development team, providing insights on preferences, challenges, and desired features.
  • Monitor product performance through KPIs, customer feedback, usage data, and surveys.
  • Collaborate with the product development team to define product specifications, success metrics, user stories, and roadmaps.
  • Participate in product launches, beta tests, and pilot programs, providing insights and recommendations for product improvements.
  • Ensure product updates are well-communicated to internal teams and customers.
  • Provide technical support to installation teams and other internal partners.
  • Create product documentation, including user guides, FAQs, and best practices, to support product success.
  • Train internal teams and customers on product usage and best practices.
  • Test firmware versions to ensure we are releasing quality firmware to our customers/technicians.

Required Skills, Experience & Education:

  • Proven experience as a Technical Product Manager, with a focus on product success and reliability.
  • Strong understanding of product performance metrics and root cause analysis.
  • Ability to manage multiple cross-functional projects and balance short-term fixes with long-term goals.
  • Excellent communication skills, with the ability to collaborate across teams and present complex issues in a clear and actionable manner.
  • Capable of creating a plan out of an ambiguous problem.

Required Education/Experience

  • 4+ years of product management experience
  • Hardware and software experience (preferred, but not required)
  • Relevant work experience with defining and delivering consumer products and/or service

Here are some highlighted perks you should ask us about:

  • Free daily lunch and drinks on site
  • Paid holidays and flexible paid time away
  • Employee/Friends/Family Discounts
  • Onsite health clinic, gym, gaming tables
  • Medical/dental/vision/life coverage & 24/7 Medical Hotline
  • 401(k) + Employer Match
  • Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

If you are an active Vivint employee, please apply through Workday by searching \"Find Jobs\".PDN-9da62752-c586-4b38-9fd9-d734d0cae445

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