HIMS Representative

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

Primary Function:

The Health Information Management Rep performs reception and clerical functions including response to requests for medical records and release of information, completion of death certificates, preparation and scanning of loose charting. This position works from 9-5:30 pm, every third weekend 7-330 pm and required holidays.

Principal Duties and Responsibilities:

• Utilizing excellent customer service skills, greets and provides assistance and/or direction to all persons entering HIMS. Maintains departmental security by screening all departmental visitors and permitting access as appropriate.
• Answers and triages telephone calls and distributes facsimile information. Opens, reviews and distributes incoming mail as appropriate.
• Identifies and triages requests for medical information received via telephone or in person. Assists requesters with completion of authorizations. Completes requests for medical information in the absence of a Release of Information representative for treatment purposes.
• Assigns access to medical records within the electronic record systems to external requesters.
• Generates death certificate in conjunction with physician completion and coordinates with Nursing, Pathology, Medical Examiner Investigators, Funeral Directors and Physicians all functions necessary to assure completion of death certificates and the release of deceased patients’ remains.
• Prepares, scans and indexes ancillary service reports and other loose medical record documents for patient records.
• Accounts for disclosures of patient information in the release of information tracking system.
• Bundles and packs discharged patients’ medical records for transport according to department policy.

Experience Requirements:

• High school graduate or equivalent.
• Two years of office experience dealing with the public, preferably hospital related.

Christianacare Offers:

• Collaborative and team focused environment
• Full Medical, Dental, Vision, Life Insurance, etc.
• 403(b) with company match
• Generous paid time off
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more