Director of Services and Customer Relationships
2 weeks ago
Description
- Manage the Aftermarket service calls and remote support to customers.
- Respond to and resolve warranty requests.
- Develop and implement a comprehensive aftermarket marketing strategy for services.
- Direct profit and loss responsibility for JR Automation aftermarket activities, including field service, Remote services and modernization.
- Identify and develop new business opportunities and maintain a robust new business pipeline within the Aftermarket service and engineering sector.
- Manage service calls from customers while maintaining day to day customer relations.
- Create and conduct employee and customer training.
- Measure and correct customer interaction behavior.
- Develop and implement service contracts including preventative and predictive maintenance and remote machine monitoring.
- Lead a team of technicians and engineers; coach and mentor a team to establish and improve communication between departments and external customers, suppliers, etc.
- Instill a reputation and passion for best in industry customer service.
- Strong technical skills and ability to think analytically. Embraces a good understanding and motivation to meet the current needs of our customers but is also able to look into the future and anticipate needs.
- Represent JR Automation services in customer meetings.
- Work across organization and divisions to encourage teamwork and a sense of partnership by sharing best practices tools and processes. Empower the team to achieve desired results.
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to jrcareers@jrautomation.com. Queries other than accommodation requests will not be responded to.
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