Director of Services and Customer Relationships

2 weeks ago


Holland, United States Hitachi Careers Full time

Description

  • Manage the Aftermarket service calls and remote support to customers.
  • Respond to and resolve warranty requests.
  • Develop and implement a comprehensive aftermarket marketing strategy for services.
  • Direct profit and loss responsibility for JR Automation aftermarket activities, including field service, Remote services and modernization.
  • Identify and develop new business opportunities and maintain a robust new business pipeline within the Aftermarket service and engineering sector.
  • Manage service calls from customers while maintaining day to day customer relations.
  • Create and conduct employee and customer training.
  • Measure and correct customer interaction behavior.
  • Develop and implement service contracts including preventative and predictive maintenance and remote machine monitoring.
  • Lead a team of technicians and engineers; coach and mentor a team to establish and improve communication between departments and external customers, suppliers, etc.
  • Instill a reputation and passion for best in industry customer service.
  • Strong technical skills and ability to think analytically.  Embraces a good understanding and motivation to meet the current needs of our customers but is also able to look into the future and anticipate needs.
  • Represent JR Automation services in customer meetings.
  • Work across organization and divisions to encourage teamwork and a sense of partnership by sharing best practices tools and processes. Empower the team to achieve desired results. 

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to jrcareers@jrautomation.com. Queries other than accommodation requests will not be responded to.



  • Holland, United States American House Senior Living Full time

    : Community Relations Director Position Summary: Under the general direction from the Regional Sales Director, with support from the Executive Director, the Community Relations Director assumes the overall responsibility for Sales and Marketing of their community. As an advocate for potential residents, the Community Relations Director shares information...


  • Holland, United States DeWeerdt Poultry Farm llc Full time

    JOB DESCRIPTIONHamilton Eggs Position Title: Director of Compliance and Regulatory Affairs Reports to: Director of Sales, Hamilton Eggs Advisory Board Summary: To design and implement Hamilton Eggs compliance program and procedures, provide oversight and management for Hamilton Eggs product inventory, and establish and maintain required egg industry...


  • Holland, United States DeWeerdt Poultry Farm llc Full time

    JOB DESCRIPTION—Hamilton EggsPosition Title: Director of Compliance and Regulatory Affairs                   Reports to:     Director of Sales, Hamilton Eggs Advisory BoardSummary:      To design and implement Hamilton Eggs compliance program and procedures, provide oversight and management for Hamilton Eggs product inventory,...


  • Holland, United States DeWeerdt Poultry Farm llc Full time

    JOB DESCRIPTION—Hamilton EggsPosition Title: Director of Compliance and Regulatory Affairs                   Reports to:     Director of Sales, Hamilton Eggs Advisory BoardSummary:      To design and implement Hamilton Eggs compliance program and procedures, provide oversight and management for Hamilton Eggs product inventory,...

  • Customer Service

    3 weeks ago


    Holland, United States Thermotron Full time

    / / / Customer Service / Global Parts Department Duties require some judgment and initiative to make decisions within the limits of pre-established policies and procedures using tact and judgment on the telephone. Work to assist with training new employees. This position will work under the direction of the supervisor in the Parts and Logistics department....


  • Holland, United States Raymond James Financial Services Full time

    Description Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high...


  • Holland, United States Macatawa Bank Full time

    POSITION SUMMARY To provide outstanding customer service to all internal and external customers. Offer first line assistance for basic account information and answer questions regarding products and services. ESSENTIAL FUNCTIONS Customer Service and Sales Support * Professionally answer incoming calls or chats from external customers in a friendly and...


  • Holland, United States Creative Dining Services Full time

    Be Creative... at Geneva Camp and Retreat Center!Creative Dining Services is currently looking for Full-Time Seasonal General Food Service Workers. The General Food Service Worker performs a wide range of duties involved with preparing and/or serving food and beverages in one or more of a variety of food service environments. May assist in set up and...


  • Holland, United States Creative Dining Services Full time

    Be Creative... at Geneva Camp and Retreat Center!Creative Dining Services is currently looking for Part-Time Seasonal General Food Service Workers. The General Food Service Worker performs a wide range of duties involved with preparing and/or serving food and beverages in one or more of a variety of food service environments. May assist in set up and...


  • Holland, United States Creative Dining Services Full time

    Be Creative... at Geneva Camp and Retreat Center! Creative Dining Services is currently looking for Full-Time Seasonal General Food Service Workers. The General Food Service Worker performs a wide range of duties involved with preparing and/or serving food and beverages in one or more of a variety of food service environments. May assist in set up and...

  • Student Development

    1 month ago


    Holland, United States Hope College Full time

    Position Title Student Development - Resident DirectorClassification Title Hourly Part Time (.1-.49 FTE)Benefits Eligibility Benefits EligibilityDepartment Student Development Job DescriptionResident Directors (RDs) at Hope College oversee the development, management, and administration of a small residential hall. This is a live-in, part-time professional...

  • Commercial Director

    2 weeks ago


    Holland, United States Novoexec Full time

    Research Director at Novo Executive Search - WE ARE HIRING The Company Our client is a European leader in construction solutions. They build and manage complex engineering and construction projects for many of the world’s leading corporations. Their solutions help deliver technologies and life changing advancements that connect people, communities, and...


  • Holland, United States Holland Hospital Full time

    Under the general direction of the Director of Support Services and the direct supervision of the Lead Security Receptionist: Provides friendly, competent and professional reception and health screening services in an efficient and timely manner to all patients, visitors and staff at the hospital lobbies. **Employment Type**: Part Time (34 hours every two...


  • Holland, United States Preferred Chevrolet Buick GMC Full time

    **Average Earning Potential of $60,000 per year and more!** We're seeking a Service Advisor to join our Service Team. If you have the drive to perform, exceed and excel as a SERVICE ADVISIOR then we want you to come work with us! **Service Advisor Benefits** - Top brands to work with - Chevrolet Buick GMC - 401k - Blue Cross Blue Shield/ dental/vision -...


  • South Holland, United States Ashland Propane Inc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking an Accounts Receivable Clerk to join our team. In this role, you will be responsible for the timely and accurate processing of customer payments. Your duties will include reviewing account information and other administrative...


  • South Holland, United States Ashland Propane Inc Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryHealth insuranceBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking an Accounts Receivable Clerk to join our team. In this role, you will be responsible for the timely and accurate processing of customer payments. Your duties will...


  • South Holland, United States Ashland Propane Inc Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryHealth insuranceBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking an Accounts Receivable Clerk to join our team. In this role, you will be responsible for the timely and accurate processing of customer payments. Your duties will...


  • Holland, United States Michaels Stores, Inc. Full time

    Store - HOLLAND, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...


  • Holland, United States Preferred Auto Dealerships Full time

    Job DescriptionJob DescriptionJob Summary:Preferred Auto Dealerships is seeking a highly motivated and customer-oriented Automotive Service Advisor to join our team at our Grand Haven, Michigan location. This is a Full Time, individual contributor role in the Auto industry. The primary responsibility of this role is to provide exceptional customer service to...

  • Campus Life

    3 weeks ago


    Holland, United States Yfcnin Full time

    The Campus Life Ministry Site Director is a position that requires spiritual and organizational leadership skills, the ability to work with and through other people, and strong communication skills. S/he must embrace and build a team that embodies YFC’s Cultural Attributes: Christ-centered, enduring humility, relentless trust, courageous faithfulness,...