Telephone Nurse Triage
1 month ago
Overview
JOB SUMMARY:
Independently plans and provides professional nursing care for patients in the ambulatory clinic settings in accordance with the medical and nursing plans of care and established policies and procedures. Provides nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing. Directs and leads other assigned team members and collaborates with multidisciplinary team members to provide age/developmentally appropriate care in accordance with nursing standards of care and practice.
EDUCATION/EXPERIENCE:
Graduation from an accredited School of Nursing. BSN preferred. Two years of acute care experience required. Prefer acute care experience within the last 10 years.
LICENSURE, CERTIFICATION, and/or REGISTRATION: Current license as a Registered Nurse (RN) in the State of North Carolina and Basic Cardiac Life Support (BCLS) required.
ESSENTIAL FUNCTIONS:
- Provides patient/family centered care, acting as partner and adviser, assists and supports patients and families to optimally manage their health care, respecting their culture and values, individual needs, health goals and treatment preferences
- Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may be present with complex problems or potentially life threatening conditions. Uses critical thinking in clinical problem-solving relative to the scope of practice, knowledge, competency, and experience.
- Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions.
- Facilitates continuity of care using the nursing process, multidisciplinary collaboration, and coordination of appropriate health care services and community resources across the care continuum. Interacts with patients during face-to-face encounters or through a variety of telecommunication strategies, often establishing long term relationships.
- Applies the provisions of the American Nurses Association Code of Ethics for Nurses to their own professional obligations and for the patients entrusted to their care. Participates in their own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings.
- Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, performing procedures, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
- Provides leadership in the clinical setting and provides operational accountability for and coordination of nursing services, including the appropriate skill mix and delegation of roles and responsibilities for licensed and unlicensed nursing personnel.
- Designs, administers, and evaluates nursing services within the organization in accord with relevant federal requirements, state laws and nurse practice acts, regulatory standards, and institutional policies and procedures.
- Participates in regular team meetings and continuous quality improvement activities.
- Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill
- This position will infuse Neurology patients for medications needed for their treatment.
- Work on administrative tasks to facilitate the infusions for Neurology patients.
SKILLS/QUALIFICATIONS:
- Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others Ability to assess nursing needs of acute and chronically ill patients and their families
- Ability to independently seek out resources and work collaboratively
- Establishes and maintains effective working relationships
- Ability to teach patients and families in accordance with the nursing plan of care
- Basic computer skills and ability to learn new software programs
WORK ENVIRONMENT:
- Subject to highly stressful and crowded conditions
- Handles emergency or crisis situations
- Subject to many interruptions Handles absentee replacement on short notice
- Required to wear PPE
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