Member Contact Center Rep 1

4 weeks ago

Wyoming, United States Nuvision Federal Credit Union Part time

The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.   

Responsibilities:

Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.  Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone. Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members. Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members. Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services. Identifies and reports any suspicious behavior or suspected fraud activity. Completes all required training and compliance modules. Treats all co-workers and members with respect. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Other related duties as assigned. Maintains member and other sensitive information with confidentiality. 

Qualifications:

1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.Basic understanding of financial products and services.Professional verbal skills and etiquette.Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam.Excellent follow up  Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs.Excellent Written skills (Email) – Grammar and Spelling Member service and organizational skills  Work well with other departments – Team player Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature.Willingness to make a difference Personable and professional Successful completion of all compliance related coursework 

Education: High School or Equivalent

Website: nuvisionfederal.com/careers

Benefits:

MedicalDentalVisionLife InsuranceFlexible Spending Account401(k) MatchingPaid Time OffTraining ProvidedTuition Reimbursement

Covid-19 Precaution(s):

Remote Interview Process (some positions vary)Social Distancing and Mask Guidelines in place

  • Customer Service Rep

    1 week ago

    Wyoming, United States Domino's Pizza LLC Full time

    Domino's - 1068 Wyoming Ave [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the store; Ensure orders...

  • Welcome Center Staff

    2 months ago

    Wyoming, United States Ocean Community YMCA Full time

    Are you friendly and outgoing? Do you have customer service experience? Do you want to give back to your community? If you answered yes to any of these questions this position is for you. We are looking for Welcome Center Staff for our Westerly, RI location. Welcome Center Staff is responsible for top quality member service with complete knowledge of the Y...

  • Personal Banker Associate 1

    1 week ago

    Wyoming, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 9 week on-boarding and education program that includes rotations in operations and...

  • Associate Personal Banker 1

    1 week ago

    Wyoming, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 9 week on-boarding and education program that includes rotations in operations and...

  • Personal Banker Associate 1

    2 weeks ago

    Wyoming, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 9-week onboarding and education program that includes rotations in operations and...

  • Order Selector

    1 month ago

    Wyoming, United States Behler-Young Company Full time

    Job DescriptionJob Description2nd Shift Order SelectorDistribution is an integral piece of the supply chain, and your skills are needed to strengthen that chain. Behler-Young’s state of the art distribution center is innovative and promotes a forward-thinking culture. You will be able to increase efficiency and accuracy, utilizing advanced technology and...

  • Order Selector

    3 weeks ago

    Wyoming, United States Behler-Young Company Full time

    Job DescriptionJob Description2nd Shift Order SelectorDistribution is an integral piece of the supply chain, and your skills are needed to strengthen that chain. Behler-Young’s state of the art distribution center is innovative and promotes a forward-thinking culture. You will be able to increase efficiency and accuracy, utilizing advanced technology and...

  • Parts Department Team Member

    2 months ago

    Wyoming, United States Fox Motors Full time

    Fox Motors has a Parts Department Team member position opening in Grand Rapids, MI at Fox Powersports. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers and internal team that will build long-term relationships. KEY RESPONSIBILITIES The Parts Department Team...

  • Preschool Center Director

    4 weeks ago

    Wyoming, United States Learning Care Group Full time $53,000 - $58,000

    Our organization prides itself on excellence, putting the education and development of our children first and foremost. When you consider a career at Learning Care Group, know you will be joining a team that is passionate about thoroughly preparing their students for all the challenges that lie ahead.In a Director, we look for committed individuals who want...

  • Preschool Center Director

    3 weeks ago

    Wyoming, United States Learning Care Group Full time $53,000 - $58,000

    Our organization prides itself on excellence, putting the education and development of our children first and foremost. When you consider a career at Learning Care Group, know you will be joining a team that is passionate about thoroughly preparing their students for all the challenges that lie ahead.In a Director, we look for committed individuals who want...

  • Parts Department Team Member

    2 months ago

    Wyoming, United States Fox Powersports Full time

    Fox Motors has a Parts Department Team member position opening in Grand Rapids, MI at Fox Powersports.You would contribute to our overall vision, “Working together moving people throughout life,” by developing and maintaining trust with our customers and internal team that will build long-term relationships.KEY RESPONSIBILITIESThe Parts Department Team...

  • Medical Front Desk Receptionist Float

    2 weeks ago

    Wyoming, United States Orandi Allergy And Asthma Center PL Full time

    Job DescriptionJob DescriptionOrandi Allergy and Asthma Center is a privately owned medical practice that has been serving West Michigan and beyond for over 5 years. We are seeking an enthusiastic, detail-oriented, hands-on person to join our small, yet very busy team. The ideal candidate will provide administrative support, handle clerical tasks, and assist...

  • Behavioral Analyst BCBA/QBHP

    2 weeks ago

    Wyoming, United States Spectrum Autism Center, LLC Full time

    Are you a dedicated and experienced Board Certified Behavior Analyst (BCBA) looking for a rewarding career opportunity? Spectrum Autism Center is seeking a highly qualified BCBA to join our team of professionals in providing exceptional behavioral analysis and intervention services to individuals with diverse needs. Spectrum Autism Center is owned by a BCBA...

  • Behavioral Analyst BCBA/QBHP

    2 weeks ago

    Wyoming, United States Spectrum Autism Center, LLC Full time

    Are you a dedicated and experienced Board Certified Behavior Analyst (BCBA) looking for a rewarding career opportunity? Spectrum Autism Center is seeking a highly qualified BCBA to join our team of professionals in providing exceptional behavioral analysis and intervention services to individuals with diverse needs. Spectrum Autism Center is owned by a BCBA...

  • Medical Front Desk Receptionist Float

    1 week ago

    Wyoming, United States Orandi Allergy And Asthma Center PL Full time

    Job DescriptionJob DescriptionBenefits:401(k)Company partiesCompetitive salary Orandi Allergy and Asthma Center is a privately owned medical practice that has been serving West Michigan and beyond for over 5 years. We are seeking an enthusiastic, detail-oriented, hands-on person to join our small, yet very busy team. The ideal candidate will provide...

  • Medical Front Desk Receptionist Float

    1 week ago

    Wyoming, United States Orandi Allergy And Asthma Center PL Full time

    Job DescriptionJob DescriptionBenefits:401(k)Company partiesCompetitive salary Orandi Allergy and Asthma Center is a privately owned medical practice that has been serving West Michigan and beyond for over 5 years. We are seeking an enthusiastic, detail-oriented, hands-on person to join our small, yet very busy team. The ideal candidate will provide...

  • Server Wyoming, MI Byron Center Ave SW, Suite G

    2 months ago

    Wyoming, United States Pizza Hut Shop Full time

    5783 Byron Center Ave SW, Suite G **Wyoming, MI 49519** **Server** **Description:** Being a server at Pizza Hut is about making hungry people happy - with tips! It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut server, you're the smiling face that greets and serves our customers. Working with us will give...

  • KSSN Site Team Clinician- Wyoming

    2 months ago

    Wyoming, United States Family Outreach Center, Inc. Full time

    Job DescriptionJob DescriptionDo you have a passion for providing therapy to students and families in a school and community setting? Family Outreach Center (FOC) is hiring for a full- time therapist (LLMSW, LMSW, LLPC, LPC, etc.) at Parkview Elementary and West Elementary as a KSSN Site Team Clinician.$4,000 Sign on Bonus!!!!At FOC we value creating a...

  • KSSN Site Team Clinician- Parkview Elementary

    4 weeks ago

    Wyoming, United States Family Outreach Center, Inc. Full time

    Job DescriptionJob DescriptionDo you have a passion for providing therapy to students and families in a school and community setting? Family Outreach Center (FOC) is hiring for a full- time therapist (LLMSW, LMSW, LLPC, LPC, etc.) at Parkview Elementary as a KSSN Site Team Clinician.$4,000 Sign on Bonus!!!!At FOC we value creating a strong team of clinicians...

  • KSSN Site Team Clinician- West Elementary

    4 weeks ago

    Wyoming, United States Family Outreach Center, Inc. Full time

    Job DescriptionJob DescriptionDo you have a passion for providing therapy to students and families in a school and community setting? Family Outreach Center (FOC) is hiring for a full- time therapist (LLMSW, LMSW, LLPC, LPC, etc.) at West Elementary as a KSSN Site Team Clinician.$4,000 Sign on Bonus!!!!At FOC we value creating a strong team of clinicians...