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Sr Threat Manager, Corporate Security

1 month ago

Minnetonka, United States UnitedHealth Group Full time

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

The Senior Threat Manager is a key member of UnitedHealth Group's (UHG) Corporate Security team and our Workplace Threat Management program. The Corporate Security organization is responsible for the Enterprise Workplace Security Program that facilitates the protection of the company's global workforce and physical assets through security risk management platforms. The Senior Threat Manager will report to the Associate Director, Threat Management within Corporate Security.

The Senior Threat Manager is responsible for managing a variety of medium- to high-risk, critical, and/or complex workplace violence investigations as part of the larger Threat Management team. This position also plays a key role in supporting the Associate Director, Threat Management in maturing, leading and operationalizing UHG's workplace violence prevention, mitigation and response program. Additional responsibilities include but are not limited to: safety planning for impacted employees and facilities; participating in the multi-disciplinary, enterprise Threat Assessment Team (TAT)'s response to high-risk cases; acting as a subject matter expert to support the development of workplace violence training; and delivering training and awareness to stakeholders and employees on subjects related to workplace violence prevention and response.

Experience managing end-to-end workplace violence investigations and responding to emergency situations is required. solid verbal and written communications skills, including the ability to deliver briefings during high-stress and crisis situations, is required. The candidate will need to build and maintain solid internal partnerships with multiple corporate stakeholders at different levels as well as relevant external partners.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • End-to-end management of medium to high-risk, critical and complex workplace violence investigations and critical workplace violence incidents, working collaboratively with key corporate and business partners including but not limited to Human Resources (HR), Legal, and Communications
  • Develop risk mitigation strategies and nuanced safety plans in response to workplace violence threats and incidents
  • Engage local, state, and federal law enforcement agencies as well as on-site security teams to mitigate potential threats of violence as needed
  • Communicate with appropriate stakeholders about safety plans and law enforcement engagement
  • Support the development and refinement of Threat Management standards, SOPs, job aids, methodologies and processes
  • Participate and at times lead in the cross-functional enterprise Threat Assessment Team (TAT) for high-risk cases
  • Act as a subject matter expert in supporting the development of workplace violence prevention and response training for the enterprise
  • Deliver briefings and training on the Threat Management process and other subjects related to workplace violence prevention and response to a variety of stakeholders
  • Support project management requirements as well as support the Threat Management leader in team administration and strategy development
  • Build and maintain solid relationships with Corporate Security teams, internal partners, vendors, law enforcement, government agencies and industry bodies
  • Maintain a solid understanding of Threat Management best practices and emerging industry trends
  • Step in to direct and lead daily Threat Management activities during the Assistant Director, Threat Management's absence or as needed
  • Other job duties as assigned

Competencies:

  • Sound analytical, problem-solving, and organizational skills and superior attention to detail
  • Ability to work independently or in a collaborative team environment
  • Ability to work productively in urgent and stressful situations
  • Flexibility and agility; ability to take direction and feedback and think creatively about solutions to complex problems
  • Ability to interact effectively with individuals from diverse identities, cultures, backgrounds, and perspectives
  • Ability to provide reassurance, empathy, and calm to situations where persons may have heightened levels of fear/anxiety
  • This role requires the highest levels of professionalism, diplomacy, confidentiality, and the ability to interact with a wide range of constituencies across UHG
  • Demonstrated superior interpersonal and communication skills to conduct investigations and lead meetings

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 4+ years of general security, intelligence, investigations, and/or crisis management experience in the private or public sector
  • 3+ years of direct experience in the field of workplace violence threat and incident management
  • Direct experience in conducting end-to-end workplace violence investigations, developing nuanced risk mitigation strategies and safety plans, conducting in-depth interviews, and responding to emergency situations
  • Direct experience working complex investigations with multi-disciplinary and cross-functional teams
  • Experience with writing thorough, clear, and organized investigative reports
  • Subject Matter Expert or direct experience in investigating domestic violence cases or having experience working with DV victims
  • Knowledge of industry best practices for workplace violence prevention, mitigation, and response, including knowledge of violence risk factors and behaviors associated with targeted violence
  • Competency in the Microsoft Office suite of products
  • Demonstrated ability to successfully triage cases and manage multiple investigative cases at one time
  • Demonstrated ability to provide verbal briefings in high-stress/crisis situations, and to deliver PowerPoint presentations
  • Demonstrated ability to work after-hours on-call, including nights, weekends and holiday as needed
  • Ability to travel up to 15%

Preferred Qualifications:

  • Active member of ATAP or ASIS
  • Certifications (Certified Threat Manager or CPP) and/or extensive training and direct involvement in workplace violence investigations and/or behavioral threat assessment
  • Experience in working with local, county, state, and federal law enforcement agencies in a collaborative manner
  • Competency in investigative case management tools and OSINT platforms

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.