Assistant General Manager
1 month ago
- Summary:
The Assistant General Manager/Hotel Manager directs and coordinates activities of the Front Office, Night Audit Housekeeping and Food and Beverage Departments. Position may include oversight of Maintenance activities. The Assistant General Manager/Hotel Manager will aid the General Manager in overall hotel operations.
Essential Functions:
Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
Provides training, including safety training, to staff.
Selects or assists in the selection of hotel staff
Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
Conducts or assists in conducting staff meetings.
Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
Receives and resolves or assists in resolving guest complaints and employee issues.
Performs functions of the General Manager in their absence.
Assists with sales and marketing efforts as directed
Answers inquiries pertaining to hotel policies and services
All other duties as assigned
Education and Experience:
Develops detailed, realistic, and comprehensive plans that support organizational objectives.
Effectively allocates resources and time across groups or departments.
Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
Remains composed and behaves professionally during emotionally charged or stressful situations.
High School Diploma or equivalent experience.
Previous Supervisor and Management experience in a similar hotel with similar responsibility required
Fire and Life Safety Director Certification preferred (not required)
Source: Hospitality Online
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