Coordinator, Product System Support

Found in: beBee S US - 2 weeks ago

Raleigh, United States teamworkonline Full time

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Coordinator, Product System Support is primarily responsible for supporting the On Location Olympic and Paralympic proprietary inventory management system(s) and 3rd party tools, acting as the first line of defense regarding any systems issues and requests. The Coordinator works closely with product teams and other internal functional areas, specifically our International Relations teams. at the guidance of their manager to create a positive and efficient environment focused on developing and maintaining processes, inventory, and product management in our systems and operations. The Coordinator will be focused on the needs related to product sales, inventory management, commerce solutions, event operations, guest services, and more.

  • Maintain continuous knowledge of internal workflow processes and technologies, specifically proprietary inventory management system(s) and 3rd party tools.

  • Act as the first line of defense and provide resolution of issues raised by product teams and other functional areas related to processes, inefficiencies, technologies, and systems.

  • Extensive use of proprietary inventory management system(s) and 3rd party tools to build and manage product offerings, inventory, system portals and extract data for operations.

  • Liaise and collaborate with product teams and International Relations teams to build and maintain inventory, products, content, bookings, and portals in systems.

  • Apply critical thinking skills to analyze and independently resolve internal and external issues regarding all product systems, portals and tools.

  • Assist in creating and maintaining new processes that identify opportunities to streamline procedures that directly impact productivity.

  • Support in testing system enhancements; clearly communicate and identify further developments needed that further support the accommodation team and others.

  • Identify, understand, and remove systematic roadblocks for product and other functional areas.

  • Execute all other duties assigned by the team or leadership.

 

You Have These

  • Bachelor’s degree in project management, Technology, Business Operations or a related field, or equivalent experience preferred.

 

We’d Love If You Also Have These: 

  • Experience with multiple technologies and proprietary system development related to point-of- sale solutions, inventory management, and data analytics.

  • Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.

  • Excellent time-management, organizational skills.

  • Excellent situational analysis and decision-making skills.

  • Experience in project management and/or business operations

  • Experience working with multiple technology and software platforms, including but not limited to Salesforce, Jira, Airtable, Confluence, Asana, Smartsheet, and other digital collaboration systems.

Travel: Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required. Expected travel

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