Captain - Bell

2 months ago

Dover, United States Bally’s Dover Full time
DescriptionMajor Focus
  • To assure that all guest service department employees provide every Bally’s Dover Guest consistently with Friendly, Courteous And Timely Service,Essential Functions
    • Handles all guest inquiries in a courteous and informative manner, assists guests with business center service needs.
    • Is in charge of the respective shift.
    • Assures that all guest service department employees report to work as scheduled and on time: clean appearance, properly uniformed, including nametag.
    • Briefs every employee reporting to work on the DAILY EVENT SHEET, that outlines special events, meetings, and activities at Bally’s Dover.
    • Assures that all guest service department employees adhere to our established SERVICE STANDARDS. Does two short, written Service Standard Evaluations daily to provide constant feedback and motivation to the employees.
    • Pays particular attention to:
      1. That all arriving guest luggage is delivered within 10 MINUTES, and that all departing guest luggage is picked up within 10 MINUTES.
      2. That valet parking waiting time doesn’t exceed 5 MINUTES on weekdays and 10 MINUTES on special event days or Saturday nights.
        • Assures that there is always a high degree of co-operation by all guest-service department employees, benefiting both, the employees’ enjoyment of their work, and the highest level of service that we provide to our guests.
        • Assures that:
          1. Luggage carts are kept in good repair and polished presentation and are all accounted for at the end of every shift.
          2. That all luggage storage areas are always kept clean and orderly.
          3. That the hotel Porte-cochere is always kept clean and in excellent appearance.
            • Keeps the shift log up to date, registering any incident, and advises the Room director or Front Desk Supervisor on duty of any unusual situation.Requirements/Education
              • High School diploma or equivalent required
              • Prior customer service work experience
              • Friendly, outgoing, helpful personality
              • Reliable, good communicator, good motivator
              • Service, Quality, Guest and Employee oriented.
              • Ability to reach for specific objects at short distances in local working area
              • Ability to perceive quality of work, read material and review documents; receive instructions and hear inquiries from guests, clients or staff
              • Ability to bend, stoop, or kneel
              • Ability to perceive sizes, shapes, temperatures, textures; smell specific odors or aromas; perceive depth and distance
              • Ability to perform job tasks and remain vigilant in the event of an emergency
              • Ability to sit/stand for extended periods of time, 4 hours
              • Ability to ascend and descend stairs and travel to other locations within the facility
              • Ability to lift objects up to fifty (50) pounds. Organizational Relationships

                Accountable to: Hotel Manager, Hotel Ops Director

                Accountable for: Door Attendants

                Bell Attendants

                The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.Bally’s Dover Is An Equal Opportunity Employer.

                These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. Physical Requirements

                X

                Seeing

                X

                Pull (50 pounds)

                X

                Bend

                X

                Color Perception

                Climb, Ascend/Descend (Stairs, Ladders)

                X

                Stoop /Kneel /Crouch

                X

                Hearing / Listening

                X

                Lift ( 50 pounds)

                Taste

                X

                Clear Speech / Talking

                X

                Carry ( 50 pounds)

                Smell

                Touching

                X

                Drive (local / long distance)

                Repetitive Motion

                X

                Dexterity /Hand

                X

                Walk for Extended Periods

                Run

                X

                Dexterity /Fingers

                X

                Stand for Extended Periods

                Reach (Above Shoulder)

                Push (50 pounds)

                X

                Sit for Extended Periods

                Other: Mental / Reasoning Requirements

                Reading – Simple

                Writing – Simple

                Advanced Math Skills

                X

                Reading – Complex

                X

                Writing – Complex

                X

                Analysis / Comprehension

                X

                Clerical

                X

                Basic Math Skills

                X

                Judgment / Decision Making Work Environment

                X

                Shift Work

                X

                Outside

                Pressurized Equipment

                X

                Works Alone

                X

                Extreme Heat

                Moving Objects

                X

                Works with Others

                X

                Extreme Cold

                High Places

                X

                Verbal Contact with Others

                Extreme Noise

                Fumes / Odors

                X

                Face-to-Face Contact

                Mechanical Equipment

                Hazardous Materials

                X

                Inside

                Electrical Equipment

                Dirt / Dust Disclaimer

                The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

                Source: Hospitality Online

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