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Airport Credentialing Agent
3 months ago
S15-H
Salary Range:
$24.69-$34.57
Opening Date:
August 2, 2024
Closing Date:
August 17, 2024
Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.
As the Airport Credentialing Agent, you will review applications for and issue airport employee security identification (ID) badges as part of the Airport Security credentialing program, and perform related functions. The work contributes to the Airports Authority's overall Airport Security Program (ASP).
Airport Credentialing Agent
Serves in the Pass and ID Section of the Airport Operations Department, Airport Security Division, at IAD or DCA.
Performs airport security credentialing program, customer service, and security functions. Reviews badge applications, issues or renews badges, and accounts for ID badges. Collects and transmits sensitive Personally Identifiable Information (PII) for background checks. Conducts and monitors training and testing of applicants for access to restricted airport areas. Performs related functions.
GENERAL RESPONSIBILITIES
Responds to basic requests for information concerning security requirements, background investigations, training requirements, and procedures to obtain ID badges.
Processes applications for ID badges, reviewing for completeness, inspecting identification and immigration (when applicable) documents, taking fingerprints, and securely transmitting biometric data and Personally Identifiable Information (PII).
Administers Security Identification Display Area (SIDA), secure area, and driver training and testing to applicants. Certifies successful completion of training.
Tracks applicants who fail to successfully complete a Security Threat Assessment (STA) or Air Carriers Criminal History Records Check (CHRC) or are subsequently disqualified.
Produces airport ID badges, files and maintains badge records and documents, and maintains inventory of controlled and uncontrolled supplies.
[DCA Only] Processes Taxicab Permits for STA.
Issues airports issued keys in accordance with established procedures.
Performs routine badging and key audits to comply with TSA regulations.
May provide basic training on front-line service processes and procedures to newer employees.
Performs other duties as assigned.
QUALIFICATIONS
Two years of experience performing general clerical support work.
Knowledge of and ability to apply security requirements and regulations for access control.
Skill in identifying fraudulent or tampered identity documents.
Knowledge of and ability to operate access control systems, key control systems, and the Automated Fingerprint Identification System (AFIS).
Ability to speak and write effectively.
Ability to perform basic analyses of data and information.
Skill in using a computer and modern office suite software.
PREFERRED QUALIFICATIONS
Experience with ID badge application and production/recovery processes.
Experience in a high-volume, direct customer service.
Airport Certified Employee (ACE) - Trusted Agent Certification
Experience with vetting and airport credentialing.
EDUCATION
A high school diploma or a Certificate of General Educational Development (GED).
CERTIFICATIONS AND LICENSES REQUIRED
None.
NECESSARY SPECIAL FACTORS
Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.
Work requires moderate physical exertion (lifting objects up to 25 pounds).
A background security investigation will be required for all new hires.
Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.
