Membership Concierge

4 weeks ago

Coronado, United States Hotel del Coronado, Curio Collection by Hilton Full time
Description As our Membership Concierge, you will assist with maximization of member and guest utilization of the Club for increasing member satisfaction and increasing revenues. Provides staff support on membership sales and member service related issues. 

What will I be doing?

  • Handle Club & Del Resort member relations, reservations and special requests (i.e. dinner, spa & recreation reservations).
  • Follow up with all e-mail/phone inquiries.
  • Instrumental in day-to-day interaction with members, including casual, business and challenging circumstances.
  • Instrumental in day-to-day interaction with members, including casual, business and challenging circumstances.
  • Handle any requests for new, lost member cards and parking cards.
  • Often serve as the initial contact for membership inquiries.
  • Take a supportive role in ensuring the success of all Club social events from planning to implementation as assigned by manager. Participate with registration, setting up, printing name tents etc
  • Provide support to Membership Director & Membership Management team
  • Attend daily staff meetings
Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

The hourly rate is $18.90 - $21.00 and is based on applicable and specialized experience and location.

Source: Hospitality Online

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