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Product Manager

2 months ago

Charlotte, United States OneMain Financial Full time

OneMain is an innovative, digital focused company who is transforming the way our customers think about and use financial products. We use a customer-first approach to develop incredible features and experiences that empower our customers, and our product team is at the center of it all As a product manager at OneMain, you and the rest of the product team are responsible for improving the financial well-being of our customers while ensuring the health of our business. You'll do this with a combination of instinct, analytics, empathy, influence, and personal drive to lead your team to build and ship creative solutions to tough problems. Removing these barriers while delivering on our business objectives is core to what our product team does.

An ideal member of the product team likes to jump right in and figure it out. One day you'll read through customer feedback and correlate it with user data to help form a hypothesis. The next day you'll run discovery and ideate solutions with partners from credit, operations, and legal. Another day you'll create wireframes and write stories with your design and engineering team members while also testing the latest mobile app release. And because you have a strong bias for action, you'll do whatever it takes to get it done.

What You'll Do

  • Login in the morning and review your Slack, check on the health of your domain and see if any issues and what customers are saying, review comments in JIRA and update your tickets and boards.

  • Jump into a daily stand-up with your POD of engineers and designers to prioritize tasks and clear blockers.

  • Get some coffee and document your detailed product requirements for a new customer experience, send out some emails to clarify decisions and follow-up with team members on their outstanding items, create some detailed user stories and acceptance criteria for next sprint, update your Miro board with changes to the customer flow.

  • Jump into some afternoon meetings with your cross-functional team to trouble-shoot open issues or align against an approach to support new functionality for our web experience or mobile app.

  • Take a step back to review and refine your strategy and roadmap for your defined domain in Asana, synch it with the rest of your product team and leads.

  • Back in Slack, post everyone in your channel with updates and status on the current sprint, outstanding tasks, closed decisions, escalate to leadership with context and a specific ask.

  • Fire up Teams and lead a live demo of the latest design for a critical customer journey, communicate key elements, identify edge cases, facilitate discussion, and collect and document feedback.

  • Grab a snack and obsess over the data and operational performance of your product area, from understanding the gaps and proactively managing key metrics, to actively searching for new growth opportunities.

  • Groom your open stories with your POD team of front and back-end developers and designers, refine the details, review the acceptance criteria, estimate story points and get them ingested into the next sprint.

  • Knock-out some mobile UAT cases using your iOS and Android test devices, take video recordings and update JIRA with the outcomes, create bug tickets and improvements, comment to team members with actions and next steps.

  • Submit the latest customer flow and creative through the approval process and get it signed off by legal, compliance, and business partners, address feedback and come back with comments.

  • As you're winding down the day, you're reviewing your OKRs and thinking through how you'll smash these goals, what you'll do to help your team think smarter, move faster, and have fun

  • Before you logoff, deep breath, read through all the wonderful app store reviews, give snaps to your team, take in your own great work and smile

What You'll Need

  • Experience working on successful digital consumer products for at least 6 years, preferably in a fast-paced startup environment.

  • Customer obsession and a drive to deliver constant value while balancing the needs of our business.

  • A desire to solve complex problems and carry the solution through to the end.

  • A natural tendency to double-click and get into the details, with the ability to step back and see the larger picture and objectives.

  • Comfort taking the lead and driving forward your roadmap, stories, and tasks but knowing when to step aside and ask for help.

  • Hands on experience working across the digital product development process: road mapping, problem definition, exploration, requirements documentation, front and back-end development, testing, and code deployment.

  • A strong sense of ownership and accountability for your domain and an understanding of how it fits into the larger, overall product. One person, one team.

  • A positive outlook and a flexible mindset that works well in a dynamic, growth-oriented environment where you'll need to pivot when things don't go as planned.

  • Bonus points for a background or past experience working in financial services.

This role is Hybrid You will spend at lead two days a week collaborating with team members in the office. You should be located within a commutable distance to one of our offices located in Baltimore MD, Charlotte NC, Wilmington DE, Evansville IN, NYC, or Dallas/Fort Worth TX.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

  • Health and wellbeing options for team members and their dependents

  • Up to 4% matching 401(k)

  • Employee Stock Purchase Plan (10% share discount)

  • Tuition reimbursement

  • Continuing education

  • Bonus eligible

  • Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)

  • Paid holidays (7 days per year, based on start date)

  • Paid volunteer time (3 days per year, prorated based on start date)

  • And more