Software Development Engineer I

At Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionâbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, youâll be part of a nimble group thatâs empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You wonât have to look to find growth opportunitiesâready or not, theyâll find you. From retail to government to healthcare, weâre on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think thatâs work worth doing.

Software Engineer I - Internal Development Team

Why We Have This Role

At Qualtrics, teams from various departments use internal tooling developed in-house to solve problems that cannot be solved by purchasing out-of-the-box 3rd party software. The team architects, develops, and maintains a collection of such internal software, providing platform functionality to other engineering teams and building applications that power business critical processes for Qualtrics.

How'll You'll Find Success

We need engineers who excel at working cross-team and cross-functionally. Our engineers, at every level, participate in design and architecture, requirements gathering, full stack development and delivery, operations, quality, and optimization. Successful engineers are excited to envision the future of Qualtrics data and anticipate internal and external customer needs that donât exist yet.

We expect all of our contributors to have a bachelorâs degree in Computer Science or a related field, and to be capable of demonstrating expertise in algorithmic execution, data structures and data modeling, as well as the ability to estimate and deliver on coding objectives.

How Youâll Grow

You will gain hands-on experience with our scalable tech stacks and grow your technical skills in software development and operations. You will receive guidance and mentorship from team members, ultimately enhancing your career trajectory.

Things Youâll Do

• Design and develop scalable, robust, and highly available data intensive services

• Implement new features and optimize existing ones to provide customer value

• Establish and refine operational practices to ensure high availability and reliability of voice processing systems

• Attend daily stand-up meetings, collaborate with your peers, prioritize features, serve on an on-call rotation, and consistently deliver value to both Qualtrics employees and customers

• Work directly with cross-function stakeholders and users of the tools youâre developing to understand needs, iterate on your designs, and automate workflows

What Weâre Looking For On Your Resume

• Some experience through internships, academic projects, or personal projects involving software development.

• A bachelor's degree in Computer Science, Computer Engineering, or a related field (or in progress).

• 0.5 - 2 years of previous experience

• Strong algorithms, data structures and coding background, familiarity with object-oriented design principles.

• Experience with software engineering best practices (e.g. unit testing, code reviews, design documents, architecture reviews). disciplined approach to testing and quality assurance.

• Basic understanding of distributed systems and concepts like the CAP theorem.

• Interest in AWS services and cloud computing.

• Development experience in a high level language, such as Javascript, PHP, or Python (bonus points for experience with NodeJS and React)

• Database experience (preferably SQL)

• Troubleshooting skills

What You Should Know About This Team

One of the best things about our team is that we get to directly see the impact of the tools we build on the lives of our coworkers - we make life better for our friends and colleagues. This includes things like:

• Fully searchable pages for Qualtrics users, brands, customers, licenses, employees, tickets, wikis, and more.

• A suite of custom performance management tools for activities like performance ratings, compensation adjustments, and promotion committee coordination that is used by all managers at Qualtrics. 

• An employee directory that includes badges/achievements and is used by 95% of Qualtrics employees at least once a week.

• A mobile-first progressive web app that includes Odoâs most broadly used tools.

• A set of APIs that allows other Qualtrics engineering teams to integrate with Odo - which other teams have used to build 100+ integrations so far, accounting for 150,000+ API requests per day.

• A case management system that powers thousands of customer interactions per day.

• An incident management system that streamlines coordinating incident resolution, aggregates and links information across various systems (Jira, slack threads, etc.), and simplifies on-call paging to pull in the right groups based on metrics health and other criteria.

Our Teamâs Favorite Perks and Benefits

• We spend 10% of our time on individual engineering growth activities every quarter
• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Variable allowances for wellness, meals, transportation, and more. 

The Qualtrics Hybrid Work Model

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

âââââââApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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