Platform Operations Analyst

3 weeks ago


Philadelphia, United States FreedomPay Full time

Primary Job Responsibilities

(Including but not limited to)

Maintain live services through measuring and monitoring availability, latency, and overall system health.

Collaborate with other team members to quickly determine root cause of any type of service degradation and look for key indicators of potential issues.

Effectively communicate with third parties, partners, and internal teams regarding technical issues.

Use acquired knowledge to suggest, edit, and write knowledge base articles.

Collaborate with infrastructure and development teams to improve system reliability emphasizing reliability as a core value.

Identify anomalies and escalate appropriately issues identified in application and system log files.

Obtain a deep understanding of the platform and custom application stack to help resolve issues.

Create new alerts to support the operations of FreedomPay production systems.

Troubleshoot and remediate failed scheduled jobs.

Document and refine internal policies and procedures.

Required Skills and Experience

  • Educational Background: A bachelor's degree in Computer Science, Information Technology, Finance, or a related field is typically required. 
  • Experience: Previous experience in a similar role within the financial services technology industry, transaction processing, or related area is preferred. Technical experience in web-based platform environments with related dependencies between network, database, and application layers.3-4 years of experience is usually the minimum requirement. 
  • Knowledge of Transaction Processing: Strong understanding of transaction processing concepts, payment gateways, and related technologies is highly desirable. Experience in supporting real time transaction processing applications is and advantage. 
  • Technical Skills: Proficiency in using and troubleshooting various Application Performance Monitoring platforms, infrastructure monitoring and log ingestion tools, such as Dynatrace, Splunk, SolarWinds and others. Experience in Microsoft SQL Server product stack is desired. Knowledge of API integration, data analysis, and reporting tools is an advantage. 
  • Problem-Solving Abilities: Ability to analyze complex issues, identify root causes, and propose effective solutions in a fast-paced transaction processing environment. Experience with problem management processes, including post-incident reviews, to prevent recurrence of issues. 
  • Risk Management: Familiarity with risk management principles and practices in the context of transaction processing, including fraud detection and prevention. 
  • Continuous Learning: Willingness to stay updated with the latest trends, technologies, and best practices in fintech and transaction processing. 
  • Communication Skills: Strong written and verbal communication skills are essential for collaborating with cross-functional teams, stakeholders, and external partners.

Nice to haves

  • Knowledge of networking protocols, DNS, HTTP, load balancing, web servers
  • Experience with Azure Cloud
  • Experience with RunDeck Scheduling System




  • Philadelphia, Pennsylvania, United States FreedomPay Full time

    Primary Job Responsibilities(Including but not limited to)Maintain live services through measuring and monitoring availability, latency, and overall system health.Collaborate with other team members to quickly determine root cause of any type of service degradation and look for key indicators of potential issues.Effectively communicate with third parties,...


  • Philadelphia, PA, United States Innova Solutions Full time

    Innova Solutions is immediately hiring for a Cash Application Analyst. Full time - Contract As a Cash Application Analyst, you will: Perform required cross-checks to ensure quality and integrity of data entered. Bachelors Degree or equivalent with up to 3 years relevant work experience. Hands on experience in Accounts Receivables. Proficient with...


  • Philadelphia, United States Axelon Full time

    Title: Technical Business Analyst Location: Philadelphia, PA (Hybrid)About Job : Technical Business Analyst We are looking for a Technical Business Analyst who will partner the Product Management, IT/Operations and Business teams by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of software product's...


  • Philadelphia, United States Chubb Full time

    Treasury Operations Analyst Responsibilities: The successful candidate for this position will be responsible for ensuring the efficient and accurate performance of treasury operations activities. They will support cash management activities; payment flows and bank administration. Daily activities will include reporting responsibilities, liquidity...

  • Data Analyst

    2 days ago


    Philadelphia, United States UX Hires Full time

    Data Analyst - Product Operations4 Month Contract (minimum) Remote EU - Preference is given to Germany and England candidatesOur client is a fast-growing e-commerce analytics company actively seeking an experienced and results-driven contractor to lead the development of a KPI tree and operational dashboard aligned with Product Operations principles. This is...


  • Philadelphia, United States Philadelphia Phillies Baseball Operations Department Full time

    Title: Lead or Senior Quantitative Analyst, Player Evaluation Department: Baseball Research & Development Reports to: Director, Predictive Modeling Status: Regular Full-Time Location: Philadelphia, PA; also open to Remote Position Overview: As a Lead or Senior Quantitative Analyst (QA), Player Evaluation, you help shape the future of Phillies Baseball...

  • Product Analyst

    4 days ago


    Philadelphia, United States IntegriChain Full time

    Job DescriptionJob DescriptionCompany DescriptionIntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate...


  • Philadelphia, United States Xponance, Inc. Full time

    About Xponance Xponance is a distinguished, woman-led, and entirely employee-owned multi-strategy investment firm dedicated to revolutionizing access to alpha for clients and the wider investment community. Established in 1996 by Tina Byles Williams with preliminary AUM of $18.4 billion as of 3/31/24, our firm specializes in global and non-U.S. equity...


  • Philadelphia, United States Xponance, Inc. Full time

    About Xponance Xponance is a distinguished, woman-led, and entirely employee-owned multi-strategy investment firm dedicated to revolutionizing access to alpha for clients and the wider investment community. Established in 1996 by Tina Byles Williams with preliminary AUM of $18.4 billion as of 3/31/24, our firm specializes in global and non-U.S. equity...

  • Workday Analyst

    3 weeks ago


    Philadelphia, United States Talent Software Services Full time

    Workday Analyst III Job Summary: Talent Software Services is in search of a Workday Analyst for a contract position in Philadelphia, PA. The opportunity will be three months with a strong chance for a long-term extension. Position Summary: The Workday Analyst will work closely with business partners, developers and cross functional teams to identify gaps and...

  • Database Analyst IV

    1 month ago


    Philadelphia, Pennsylvania, United States ATR International Full time

    Job Description:We are seeking a Database Analyst for a very important client Responsible for designing, modeling, developing and supporting Database Management Systems (DBMS) Analyzes data requirements, application and processing architectures, data dictionaries, and database schema(s), and then designs, develops, amends, optimizes, and certifies database...

  • Database Analyst IV

    1 month ago


    Philadelphia, United States ATR International Full time

    Job Description: We are seeking a Database Analyst for a very important client Responsible for designing, modeling, developing and supporting Database Management Systems (DBMS) Analyzes data requirements, application and processing architectures, data dictionaries, and database schema(s), and then designs, develops, amends, optimizes, and certifies database...


  • Philadelphia, United States Cigna Full time

    Support the Financial Ops lead in managing the Enterprise Marketing budget process Partner with the Marketing budget leads on a month basis to review pacing, discuss risks/opportunities and ensure budgets are being managed and tracked appropriately. Senior Analyst, Operations, Marketing, Budget, Financial Planning, Analyst, Technology, Insurance

  • Software Engineer

    2 weeks ago


    Philadelphia, United States Oncora Medical Full time

    Company Description About us: Oncora is an oncology software and data company dedicated to helping physicians and scientists collect and use real-world data to improve outcomes for cancer patients. Our machine learning algorithms, which are deployed in active clinical environments, accurately predict oncology outcomes such as unplanned hospitalization,...


  • Philadelphia, United States 4 Staffing Corp Full time

    About the job Robotic Process Automation (RPA) Analyst - Hybrid - Philadelphia Robotic Process Automation (RPA) Analyst Full-time, direct employment Hybrid onsite/remote - Philadelphia, PA (Center city) No visa sponsorship or C2C at this time Our client, a prestigious financial services firm, is expanding and seeking a skilled operator for process...


  • Philadelphia, United States Lorven Technologies Full time

    Role: Sr. Inter-Plan Business Systems Analyst Location: "Must be local to Philadelphia, PA or able to relocate. MUST have worked with Blue Cross Blue Shield Association (Any of State companies) in some capacity. Description Claims Operations is hiring a Sr. Inter-Plan Business Systems Analyst to join our Shared Services BlueCard and...


  • Philadelphia, United States U.S. Bank National Association Full time

    At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide,...


  • Philadelphia, United States URBN Full time

    Role Summary: URBN is searching for a Human Resources Systems Analyst to be a member of the URBN Supply Chain HR team. The HR Systems Analyst is responsible for the people analytics and Project Management function to URBNs HRIS, Payroll and Workforce Management systems My URBN (UKG Pro), My Time (UKG Dimensions) and ICIMS. The HR Systems Analyst is...


  • Philadelphia, United States 4 Staffing Corp Full time

    Job DescriptionJob DescriptionRobotic Process Automation (RPA) Analyst Full-time, direct employmentHybrid onsite/remote - Philadelphia, PA (Center city)No visa sponsorship or C2C at this timeOur client, a prestigious financial services firm, is expanding and seeking a skilled operator for process enhancement through automated workflows. In this capacity,...


  • Philadelphia, United States 4 Staffing Corp Full time

    Job DescriptionJob DescriptionRobotic Process Automation (RPA) Analyst Full-time, direct employmentHybrid onsite/remote - Philadelphia, PA (Center city)No visa sponsorship or C2C at this timeOur client, a prestigious financial services firm, is expanding and seeking a skilled operator for process enhancement through automated workflows. In this capacity,...