Customer Care Specialist I

3 weeks ago


St Paul, United States HB Fuller Full time

As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives and sealants across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.

Customer Care Specialist I

St. Paul, MN / Hybrid

1st Shift

Position Overview

The NA Adhesives Invoicing Specialist reports to the NA Construction Adhesives Customer Service manager. The Invoicing Specialist's primary responsibility is to support invoice processing and month end invoice related reporting.

Primary Responsibilities

Invoice related responsibilities (75%)

  • Customer invoice upload to portal
  • Hard copy invoice mailing
  • Month end reporting
  • Proactively manage the invoice shared mailbox
  • Invoicing reconciliation

Additional responsibilities (25%):

  • Prime mover for resolution of NAA Customer product quality complaints
  • Processes returned goods requests.
  • Customer disputed AR and billing complaint resolution
  • Other tasks as assigned by the team lead or Supervisor.

Minimum Requirements

  • High School Degree
  • 2+ years of ERP system experience
  • 2+ years of manufacturing Customer Service experience
  • 2+ years of invoicing/Billing experience
  • Microsoft application such as Excel, Outlook, and Word
  • Ability to work in a team environment.
  • Strong Communication and Organizational skills

Preferred Requirements

  • SAP and or Adage system experience
  • 1+ year of dispute Resolution experience
  • Post high school business courses or AA Degree

Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location.

The salary for this role is .

In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.


H.B. Fuller is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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