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Customer Service Representative CSR
3 months ago
We are seeking a dedicated individual to join our team as a Customer and Sales Representative Satisfaction Specialist. In this role, you will be responsible for ensuring total customer and sales representative satisfaction in order management processes. You will provide prompt and quality service and support to sales regions across various areas, including order entry, order management, warranty replacements, and troubleshooting.
Responsibilities:
Provide prompt and quality service and support to sales regions in various areas including order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries.
Respond promptly and effectively to Sales Rep issues, ensuring their satisfaction according to company procedures and standards.
Communicate effectively with sales reps, regional managers, and other teams/departments such as IBP, Schedulers, AR, Service Parts, and Marketing.
Perform administrative duties, run reports, and handle special tasks/projects associated with supporting the capital sales business.
Relay all communication from customers and the sales force to internal teams related to order management and scheduled delivery dates of capital equipment.
Serve as a backup to the Customer Support team when needed.
Follow a standardized order entry process to ensure 100% accuracy for all orders submitted via phone, electronically, or fax.
Maintain accurate record-keeping in accordance with company specifications.
Complete all required training and documentation criteria as per company, departmental policies, and regulatory procedures.
Identify and record productivity issues or concerns to help address root causes.
Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments.
Prioritize and identify activities and tasks, adjusting priorities when appropriate.
Working hours: 8:00 AM - 5:00 PM
Skills:
N/a
Education:
No Degree Required
Experience:
0-1 years
Qualifications:
Bachelor's degree or equivalent experience preferred.
Strong communication and interpersonal skills.
Ability to prioritize tasks and work efficiently in a fast-paced environment.
Attention to detail and accuracy in data entry.
Proficiency in MS Office suite.
Experience in customer service or sales support preferred.
Familiarity with order management systems is a plus.
Join our team and be part of a dynamic environment where your contributions make a difference in ensuring customer satisfaction and sales success. Apply now
Hybrid after fully trained M-W in office Th & F WFHÂ
Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Provide prompt and quality service and support to sales regions in various areas including order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries.Respond promptly and effectively to Sales Rep issues, ensuring their satisfaction according to company procedures and standards.Communicate effectively with sales reps, regional managers, and other teams/departments such as IBP, Schedulers, AR, Service Parts, and Marketing.Perform administrative duties, run reports, and handle special tasks/projects associated with supporting the capital sales business.Relay all communication from customers and the sales force to internal teams related to order management and scheduled delivery dates of capital equipment.Serve as a backup to the Customer Support team when needed.Follow a standardized order entry process to ensure 100% accuracy for all orders submitted via phone, electronically, or fax.Maintain accurate record-keeping in accordance with company specifications.Complete all required training and documentation criteria as per company, departmental policies, and regulatory procedures.Identify and record productivity issues or concerns to help address root causes.Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments.Prioritize and identify activities and tasks, adjusting priorities when appropriate.
experience
0-1 years
skills
N/a
qualifications
Bachelor's degree or equivalent experience preferred.Strong communication and interpersonal skills.Ability to prioritize tasks and work efficiently in a fast-paced environment.Attention to detail and accuracy in data entry.Proficiency in MS Office suite.Experience in customer service or sales support preferred.Familiarity with order management systems is a plus.
education
No Degree Required
