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Membership Services Executive
1 month ago
Essential Functions
- Responsible for, but not limited to, the annual retention of Season Ticket Members
- Enhance relationships with new and existing Season Ticket Members to create new sales opportunities, and/or to renew, upgrade and ensure repeat business.
- Continually create and implement unique sales and service strategies, ideas and programs as a means of increasing retention rates and new business opportunities.
- Generate a predetermined minimum number of weekly out of office as well as in stadium âface-to-faceâ meetings to enhance the level of customer care.
- Have a proactive approach to various sales initiatives throughout the season.
- Fulfill Season Ticket Member requests and questions via phone, email, and face-to-face interaction, as well as administer invoicing and payment processes.
- Build all Season Ticket Member agreements and corresponding invoices, including providing updates to contracts, account information and invoices as needed.
- Serve as the primary point of contact for assigned clients and liaison between Membership Services department and other departments within Sporting KC.
- Perform all necessary informational email communications with Season Ticket Members.
- Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all Sporting Kansas City associates across various departments within the organization.
- Participate and contribute to daily and/or weekly Sales Team meetings and training sessions.
- Attend all Sporting Kansas City home games, as well as non-soccer related events.
- Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
- Perform other related tasks as assigned
- Full-time associates act as representatives of Sporting Kansas City at all home matches, engaging with guests and working to create Magic Moments for all fans.
- Engage with Season Ticket Members throughout the stadium, including but not limited to, game day tables, pre and post game Season Ticket Member events.
- Perform other related tasks as assigned.Â
- Strong organizational, communications and interpersonal skills.
- Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
- Strong work ethic.
- Detail oriented.
- Ability to work well within a team environment.
- Ability to perform multifaceted projects in conjunction with daily activities.
- Professional appearance and demeanor.
- Strong networking ability and negotiation skills.
- Self-motivated and goal-driven mindset with a positive attitude.
- Bachelorâs Degree in Business, Sports Management, Marketing or other related field required.
- Minimum of one (1) to two (2) years of professional sales and service experience, preferably in the sports industry.
- Demonstrated ability to establish solid business relationships.
- Strong knowledge of sales strategies and service principles.
- Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.
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