ONSITE Call Center Representative

3 weeks ago

Moorestown, United States Pioneer Credit Recovery, Inc. Full time
About Navient
Navient, (Nasdaq: NAVI) and subsidiary companies, provide technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at navient.com.Join our team in Moorestown, NJ as a Full Time Caseworker

Pioneer Credit Recovery, Inc.® (Pioneer) is a national leader in the collection industry providing collection services on defaulted debt. Headquartered in New York, Pioneer employs more than 1,000 professionals and is the largest private sector employer in Wyoming County, New York. Pioneer also has offices located in New Jersey. Pioneer maintains partnerships with federal and state clients as well as guarantee agencies. Pioneer provides its clients with quality results, experience, leadership, and technology, including state-of-the art infrastructure, telecommunications, and collections systems, ensuring the best the industry has to offer.

This is NOT a remote position.

$19 per hour

Paid Training starting on May 28th

Monday-Friday 8AM-5 PM

Generous paid time off

Awesome benefits including health, dental, vision & life insurance

Tuition reimbursement

Business casual dress

Great leadership team and a fun place to work

The Case Worker will effectively locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Resolve issues of a non-routine nature as necessary. Perform skip tracing and contract observance functions to ensure compliance of all company, client, and Federal Regulations. Continually maintains the Taxpayer's case file with new or changed data.

1. Communicate with taxpayers in regards to the repayment of their delinquent taxes.

Initiate telephone and letter contactWork with taxpayers, their accountants, and attorneys regarding tax debt and to collect penalties, interest, and fees.Obtain delinquent tax returns.Make required number of phone calls daily as determined by management.Achieve assigned goalsNegotiate terms of deferred payment of outstanding tax liabilities

2. Maintain and Update the Taxpayers Case files 

Review incoming correspondence and tax returns and take necessary actions.Perform all account maintenance functions as necessary and in accordance with Taxation policy.Maintain case files in the acceptable order.

3. Ensure all accounts are worked within client standards and State regulations. 

Maintain file of 100 -- 200 accounts per case workerWork within FDCPA, State and Federal regulations, and DMO Compliance Policies.Document accounts accurately and in accordance with client specificationsFile Certificates of Debt and forward cases to appropriate Taxation locations for further collection action; and request Warrants of Satisfaction.Apply collections received to resolve tax deficiencies.

4. Perform skip tracing to locate delinquent taxpayers 

Use skip-tracing tools to locate demographic information in the most efficient mannerEffectively communicate with 3rd parties to obtain location informationProfile accounts that are determined un-locatable or exhausted

5. Continue education, training in industry career development and flexible schedules 

Attend training sessions given by manager or supervisorIntegrate information obtained thru training sessions and policy changes immediately into daily routine

MINIMUM REQUIREMENTS:

High School Diploma or G.E.D.Four to eleven months of progressive work experience.Passing marks on FDCPA and all New Jersey Department of Revenue testingPC experience in a windows environmentBasic keyboarding skills

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