Field Engineering Specialist

Found in: beBee S US - 2 weeks ago

Detroit, United States Roche Full time
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

Territory: This position is part of the Midwest Region. The person selected will support Michigan, including primary support for Eastern Michigan.

Location: This is a remote, field based position. Preference for the person selected to reside in Detroit, MI, or within 50 miles of the metro area. Will give consideration to those living in the territory.

Travel Requirements: This position has daily travel responsibilities. In addition, 10-20% overnight travel and may include some weekend, holiday and on-call working hours as required.

The Opportunity

The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist:
  • You will travel to customer sites and showcase your expertise in technical repair and installation for Roche assigned product lines.
  • You will offer valuable service to laboratory customers in your assigned territory.
  • You will provide routine technical support, on-site service, repair, and installation of Roche products.
  • You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.
  • You will diagnose and resolve mechanical, hardware, software, and system failures.
  • You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

Who You Are

Required Qualifications
  • High school diploma and 2 years of technical school or equivalent military training or work experience
  • 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary, OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field, plus 1-2 years of progressive experience repairing or servicing complex mechanical, or system hardware and software, or networking, or wireless networking.
  • Successful completion of training or certification as defined by RD Services Leadership and policy.
  • Ability to travel, including overnight travel, is a requirement for this role.

Preferred Qualifications
  • 8+ years of progressive experience, OR a Bachelor's degree in a relevant field plus 4+ years of progressive experience
  • Advanced knowledge of electronics, electro-mechanical systems, and information technology
  • Ability to serve as an internal technical resource that can train and mentor other FES in the region.
  • Provide support after hours and on weekends and holidays as required
  • Possess strong customer service skills to ensure positive customer relationships

Relocation benefits are not included for this position.

To learn more about our benefits, follow this link: Current Employee Benefits

#LI-CG2

#LI-Remote

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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