Client Voices Intern

Found in: beBee S US - 2 weeks ago

Elizabeth, United States International Rescue Committee Part time
The International Rescue Committee (IRC) responds to the worldâs worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

JOB TITLE: Client Voices Intern (Unpaid)
START DATE: ASAP
POSITION REPORTS TO: Client Voices Specialist and Community Engagement Coordinator

BACKGROUND: The International Rescue Committee (IRC) responds to the worldâs worst humanitarian crises and helps people to survive and rebuild their lives. At work in over 40 countries and 29 U.S. cities to restore safety, dignity and hope, the IRC leads the way from harm to home. The IRC in NJ was founded in 1984. As the largest refugee resettlement agency in NJ, the IRC in NJ resettles an average of 400 refugees into NJ annually and provides additional services and assistance to another 2,500 refugees and asylees.

SCOPE OF CLIENT VOICES VOLUNTEER WORK: The IRC NJ launched the Client Voice Initiative to strengthen client voices in all aspects of our work and to increase accountability to clients through creating client engagement channels and measuring client satisfaction. The Client Voices Intern will support the Initiative and will work closely with the Client Voice Specialist, Community Sponsorship Coordinator, and Development Coordinator towards these goals in order to enhance the IRC NJâs ability to measure and respond to client feedback. This position is an unpaid volunteer assignment and requires a minimum of 10 hours a week for at least three months.

RESPONSIBILITIES:

  • Conduct client satisfaction surveys with refugee and immigrant populations served by IRC.
  • Understand from clients their preferred ways to engage and provide feedback.
  • Assist with collecting and analyzing accurate client data, and data disaggregation.
  • Strongly adhering to IRC client data protection and confidentiality guidelines.
  • Assist with developing tools and resources for clients on IRC and community services, such as flyers, informative videos, resource guides, etc.
  • Attend and actively participate in Client Voice meetings and trainings.
Minimum Qualifications:

REQUIREMENTS

  • Ability to work effectively in an environment that is multi-cultural and multilingual, experience using interpreters desired
  • Highly effective communication skills, emotional intelligence, and situational awareness
  • Highly adaptable and flexible self-starter with ability to work independently as well as collaborate with others, juggle multiple priorities, and meet deadlines in a demanding work environment
  • Proficient in the use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Fluency in English; written and spoken.
  • Fluency in Spanish or Haitian Creole is highly preferred.
  • Data analysis skills is highly preferred.
  • Working Environment: Standard hybrid office working environment with â open to fully remote.

IRC, leading the way From Harm to Home.


Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way â our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

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