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Pizza Pub Lead
2 months ago
Live. Work. Explore. as a part of our Food & Beverage team in Grand Canyon National Park
Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.
We’re hiring a Pizza Pub Lead Attendant to Live. Work. Explore. at the South Rim of the Grand Canyon
Job Summary:
Provide leadership in the Maswik Pizza Pub with the goal of serving customers in an efficient and friendly manner. Help train new employees, oversee service, seating area and bar as needed to ensure high quality of food, beverage, service, and cleanliness.
The Details:
Position Type: Full-Time, Year-Round
Pay: $15.40 per hour
Schedule: May include weekends, evenings, and holidays.
Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
Life at the South Rim:
- Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
- Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world
Benefits and Perks:
- Rec Center – Fitness Equipment, Computers, and Free WiFi
- Paid Day off on your birthday with restaurant & retail discounts
- Discounted mule rides
- Free Grand Canyon Railway Train Rides
- Exclusive retail, lodging, and dining discounts at other Xanterra properties
- Generous benefit program for eligible employees
- 15% Verizon service/products discount
- $350 Referral Bonus Program
- The adventure of a lifetime
Responsibilities:
- As directed by the Unit Management assist in training new Pizza Pub staff in serving, bussing, cleaning, stocking, and side duties. Train new bartenders in the policies and procedures of Pizza Pub bar operations, including TIPS administration.
- Participate in nightly inventory of bar operation.
- Assist in ensuring all communications in the workplace remain positive, and constructive and contribute toward a harmonious work environment.
- Communicating with Unit Management on beverage issues, especially TIPS enforcement.
- Assist management in employee performance with effective training, coaching, motivation, and corrective action tools.
- Participates in the training of all new and promoted FOH employees and maintaining service standards set for that unit during all shifts.
- Check that side duties have been completed properly, assist when needed.
- Assist in managing staff to balance service needs and labor budget.
- Direct employees to always follow proper sanitation procedures. Work with Chief Steward in areas of concern with sanitation practices and cleanliness issues
- Ensure cash handling practices meet company standards.
- Interacts with guest concerns, requests, and suggestions, table touches with every refired entrée.
- Escalates customer concerns to management as needed
- Ensure completion of opening and closing side duties.
- Assist managers in planning, ordering and stocking appropriate food and beverage for daily operations.
- Operate according to all serve safe and risk management policies
- Provide courteous, efficient beverage and food service to guests.
- Available on nights, weekends and holidays.
- Other duties as assigned.
Qualifications:
- Previous restaurant and bar experience required, pizza service experience desired.
- Good verbal communication skills with ability to convey instructions in training new employees.
- Ability to stand for long periods of time.
- Ability to courteously interact with a broad cross-section of guests.
- Must be 18 years of age in accordance with Arizona State Liquor Law. Ability to learn, apply and firmly enforce Arizona State liquor laws, as well as Xanterra South Rim Alcohol policies and National Park Service requirements.
- Ability to pass company sponsored alcohol awareness class and apply methods learned to guest situations.
- Ability to accurately handle all types of payment transactions. Learn and operate the POS
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
