Advanced Medical Support Assistant

4 weeks ago

Craig, United States Department Of Veterans Affairs Full time
Summary

A Recruitment or Relocation Incentive may be approved for highly qualified candidates.

The Advanced Medical Support Assistant (AMSA) has vacancies in the following sections of the service; Care in the Community (CITC), Primary Acute Care Teams (PACT), Call Center and various specialty clinics at multiple locations. AMSAs provide specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model.



Duties

This is an open-continuous announcement closing Monday, September 30, 2024. This announcement will remain open until filled and may be used to fill multiple vacancies. Qualified applicants will be considered and referred twice monthly or as vacancies become available. This announcement may close without advanced notice.

IMPORTANT NOTICE: This announcement will remain open until filled and may be used to fill multiple vacancies. Qualified applicants will be considered and referred twice monthly or as vacancies become available. This announcement may close without advanced notice.

Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to:

  • Adhering to the scheduling policies and procedures.
  • Conducting special audits, studies, or surveys to development procedures.
  • Ensure appointments are made from a provider's order.
  • Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
  • Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
  • Explaining the VHA mandate to collect insurance information to Veterans and their families.
  • Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
  • Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
  • Utilizing reports to assist in care delivery process.
  • Resolving difficult problems and diffuses potential dissatisfaction with VA services.
  • Responsible for VHIC Card process, BeneTravel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.

Work Schedule: Various tours/shifts; will be determined once selections are made
Telework: Not available
Virtual: This is not a virtual position
Relocation/Recruitment Incentives: May be authorized for highly qualified applicants.
Financial Disclosure Report: Not required

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