Activities Supervisor

1 month ago

Dana Point, United States Waldorf Astoria Monarch Beach Full time
Description

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for an Activities Supervisorto join the Team

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. 

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

Classification: Full-Time Shift: Various – must have availability to work weekends, weekdays, and holidays.

The ideal candidate will have the following qualifications:

  • Minimum 2-4 years experience providing customer service in a high-end fitness center or luxury spa environment, a plus. 
  • Hold a current certification in fitness, pilates or yoga.
  • Maintain complete communication and cooperation with all managers.
  • Strong team work and collaborative skills required
  • Energetic, forward thinking and creative individual with high ethical standards and an appropriate professional image.
  • Well-organized and self-directed individual who is a team player.
  • Articulate individual who can relate to a diverse group of guests and co-workers.
  • Ability to utilize computer programs including: Spa Operations Software, Microsoft Word, Excel, and/or Outlook. 
  • Excellent personal appearance, good communication skills and a friendly, congenial personality is a must
  • Ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest.

Want to learn more?Hotel Website, Facebook, Instagram

What will I be doing?

The Activities Supervisor is responsible for providing a clean and safe environment in the fitness center, studios and kids club. Managing day to day strategies and operations of their facilities.  They will oversee the fitness staff, kids club and help assist as an MOD for the spa & fitness.  This position is responsible for risk management, facility usage and programing execution.  The Fitness & Activities Supervisor will assist the Fitness & Activities Manager with employee schedules, create ideas and actions for revenue growth, navigate crisis management, and assist with providing facility tours with new members.   

  • Develop standard and programming for the fitness and activities team, ensuring they are following luxury forbes standards.
  • Provide an orientation tour, explaining the equipment and classes offered and answering guests’ questions.
  • Maintain a safe, clean and well-organized fitness & activity environment through consistent monitoring of the facility.
  • Audit fitness classes to ensure standards a being met, and classes are well attended.  
  • Be flexible with your schedule, supporting the needs of the fitness, activities and spa department.
  • Actively promote the fitness center, classes, spa, treatments, services, sessions kids club activities and retail as well as programs, promotions and/or discounts available.
  • Assist with programming for fitness and kids club camps, activities and events. 
  • Provide accurate, appropriate and immediate responses to all requests and ensuring complete guest satisfaction.
  • Program and execute weekly, monthly and seasonal events in kids club, activities, fitness and wellness.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the fitness, activities and spa department.
  • Assist in all areas of fitness, activities and spa operation as requested by management.
  • Maintain personal appearance and grooming standards consistent with company standards.
Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

  • Access to your pay when you need it through DailyPay
  • Health insurance 
  • Career growth and development 
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Go Hilton travel discount program 
  • Best-in-Class Paid Time Off (PTO)  
  • Supportive parental leave
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Available benefits may vary depending upon property-specific terms and conditions of employment. 

Pay Rate: The hourly rate is $25.00 per hour and is based on applicable and specialized experience and location. 

Source: Hospitality Online

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