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Overnight Front Desk Agent

3 months ago

Seattle, United States Accor Full time

Company Description


Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city.  Be a part of history, providing service to our guests in an iconic and luxurious setting.  We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.


Job Description


First impressions are everything Your engaging smile and personality are the essence of a great Overnight Front Desk Agent at the Fairmont Olympic Hotel. As you personally greet our guests and assist them, you will be empowered to deliver on our mission of “Turning moments into memories” for our guests. As our Overnight Agent, you will thrive working on site with our overnight team to ensure guest safety and satisfaction while also completing the end-of-day accounting duties. Apply your attention to detail, and passion for numbers, where your comprehensive reconciliations will offer a window into each day’s dynamic operations.  

What's in it for you:

  • $24.52 per hour
  • Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
  • Parking Discounts
  • Complimentary meal in our Staff Dining room
  • Learning programs through our Academies
  • 401K Retirement plans with a 4% match for all colleagues
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Fun, elegant atmosphere with amazing colleagues

Key Responsibilities:

  • Maintains a high level of professionalism in all aspects of job performance.
  • Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance
  • Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail
  • Assist guests with inquiries, requests and reservations, providing information about hotel facilities, services, and local attractions
  • Reconcile the day’s revenue balances and ensures payments to the guest ledger are processed
  • Balance all PM accounts and prepare Promo Account receipts, by account number
  • Verify all daily transactions and audit for discrepancies or errors
  • Prepare daily reports and complete system back-ups per established guidelines and procedures
  • Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of service, attention to detail and care required
  • Maintains communication with all departments of the hotel
  • Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect
  • Performs any and all other tasks which are assigned by management

Qualifications


  • Bachelor’s degree in Hospitality Management or related field preferred
  • Previous front desk or customer service experience preferred
  • Excellent organizational and communication skills
  • Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
  • Passion for guest service and strong guest service orientation required
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Proficiency in Windows XP and MS Office required
  • Ability to work a variety of hours/days/holidays/weekends as business needs require
  • Visa Requirements: Must be legally eligible to work in the United States

Physical Aspects of Position (include but are not limited to):

  • Must be able to stand on feet throughout the shift, with intermittent periods of walking
  • Must be able to frequently lift and carry up to 10 lbs at shoulder height
  • Must be able to occasionally push/pull up to 50 lbs
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis

Additional Information


All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
 

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS