Service Manager

Found in: beBee S US - 2 weeks ago

Brooklyn, United States Cafe Mado Full time

Redwood Hospitality is seeking a Service Manager to join the team at their newest venture, Cafe Mado (opening mid-May). Cafe Mado will be the third project from Michelin-starred Redwood Hospitality, after Oxalis, Place des Fêtes and Laurel Bakery. Cafe Mado is a daytime cafe located in Crown Heights, Brooklyn, and will serve a seated lunch in the back room and backyard, with coffee, Laurel Bakery pastries, breakfast items and pre-prepared foods offered in the front room of the restaurant. 

This pivotal role is not just about managing day-to-day service; it's about embodying the spirit of hospitality that Redwood Hospitality is known for. The ideal candidate will be an experienced leader with a passion for excellence, an expert in multitasking and operational efficiency, and a champion for creating exceptional guest experiences. This role will be heavily involved in preparing the restaurant for opening, as well as honing in our SOPs and offerings during the weeks immediately after opening. 

The ideal candidate possesses the following qualifications:

1-2 years of hospitality management experience A flexible schedule (this job requires 5 days/week of on-site presence) A genuine passion for hospitality and the ability to create stellar guest experiences A professional and polished approach to leadership Strong work ethic and a team-player attitude Strong verbal and written communication skills Experience working with the Google suite of products, Microsoft Word and Excel Experience with Resy and Toast Experience managing a Cafe or working as a Barista is a plus Experience being on the opening team of a new restaurant is a plus  Experience booking, planning and executing private events is a plus 

JOB DESCRIPTION

Daily Operations:

Maintaining Cafe Mado at DOH standards as well as our own standards of cleanliness, health, and safety Menu management Efficient, scheduled communication with Kitchen management about menu changes Properly updating, reviewing and printing food and beverage menus Updating menu items in the POS Leadership for Baristas, Servers and other FOH team members Culture leadership Consistent communication to reinforce our restaurant group’s values Coaching and mentorship for staff’s consistent growth and development Developing a mutually reinforcing culture of education and training Opening and closing duties as the Manager on Duty (MOD), including: Opening duties, including but not limited to: book management, menu adjustments and printing, management of POS systems, pre-service notes, section assignments, and ensuring opening checklist work is complete Closing duties, including but not limited to: ensuring proper execution of all closing side work, accurate reporting, accurate time sheets and tip outs, properly preparing the restaurant for the following day and following all close out procedures Service duties Maintaining the proper flow of service throughout the whole cafe, including oversight and active management/communication with all teams (Kitchen, Baristas, Servers, and Porters) Oversight of Resy reservations to ensure a smooth service that maximizes sales Employee cuts as needed to maintain labor  Oversight of porters as related to Dining Team needs Problem solving and preventative planning to ensure our high standards of service are met Troubleshooting issues with guests General customer service and guest interactions Oversight of the public email inbox Coordinating repairs and maintenance as needed Oversight of inventory and purchasing of day-to-day items

Staff Management and Training:

Ensuring staff compliance with Employee Handbook Assisting with hiring and interviewing as-needed  Oversight of training Continued education and training for existing staff Training of new staff members, following established training programs Regularly updating due to changes in steps of service or SOPs Oversight of educational materials and programs Food descriptions Beverage descriptions Training materials Maintaining staff checklists, ensuring all changes in SOP and daily opening, closing, and deep clean duties are properly met Regular and quarterly check-ins with all staff, including disciplinary actions when needed  Providing clear, actionable communication for staff development Working with management to ensure disciplinary procedures (verbal warning, physical communication sheets, suspensions, and terminations) are being followed to maintain standards. Proper documentation and processing of verbal and written documentation Culture leadership Maintaining genuine relationships with staff while maintaining clear lines and boundaries Identifying ways to engage staff in their interests and find times to develop them

Administration and Planning:

Strategic and operational planning Organized and effective contributions to weekly Manager Meetings Contributing to agenda items Communicating challenges and improvements  Assisting with programming and events as needed  Consistent maintenance and organization of Google Drive Consistent maintenance and organization of paperwork Ensuring new hires are processed properly and all paperwork is properly filed and organized Ensuring proper daily clock-in and clock-out times (including breaks) and proper tip sheet entries Reviewing tip totals with daily summary reports to ensure tip pools are properly distributed Support of cash handling procedures as needed Weekly cash drop Reconciling petty cash uses and maintaining petty cash balance 

BENEFITS 

We offer medical, dental, and vision benefits for full time employees after 90 days of employment, Paid Time Off, and select paid company closure dates (i.e. holidays and more).

  • Facilities Services Assistant

    Found in: Talent US 2 C2 - 2 weeks ago

    Brooklyn, United States National Park Service Full time

    Summary Pay updated to reflect all locations under New York, NY pay table GS-6 step 1 $51,829 to GS-6 step 10 $67,379 GS-7 step 1 $57,594 to GS-7 step 10 $74,874 Open to the first 50 applicants or until 3/25/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. Duties This position is...

  • Manager, Client Services

    7 days ago

    Brooklyn, United States Wasserman Media Group Full time

    Own various components of large-scale projects to support the day-to-day management of accounts and projects Lead the development and execution of small-scale projects with support from an account team and oversight from an account director Support i Client Service, Manager, Business Services, Client

  • Social Services Manager

    1 day ago

    Brooklyn, United States Northside Center for Child Development Full time

    **ABOUT NORTHSIDE CENTER** Northside Center is known for our wonderful work culture and our expert teams of educators and clinicians. Most importantly, look forward to joining us in achieving our mission to provide children and families with the support they need to overcome adversity and thrive. Ensuring that our high-quality outcome-driven behavioral,...

  • Assistant Food Service Manager

    2 days ago

    Brooklyn, United States Kwik Trip, Inc. Full time

    Kwik Star 303 Minimum Starting Pay: $16.00 Shift: Variable Assistant Food Service Leader Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Assistant Food Service Leaders are responsible Food Service, Service Manager, Manager, Customer Service, Assistant, Food, Retail

  • Table Service Manager

    2 weeks ago

    Brooklyn, United States Avant Gardner Full time

    WHO WE ARE Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner's 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space's unrivaled audiovisual...

  • Senior Manager, Event Services

    1 week ago

    Brooklyn, United States ASM Global Full time

    Position Title: Senior Manager, Event Services Department: Event Services Reports to: Director, Event Services FLSA Status: Exempt / Full-Time Salary Union Code: Non-Union Minimum Pay Rate: $95,000 Maximum Pay Rate: $102,000 Congratulations on taking your first step towards embarking on a new adventure at Barclays Center! At Barclays Center, our focus is...

  • Senior Manager, Event Services

    17 hours ago

    Brooklyn, United States ASM Global Full time

    Position Title: Senior Manager, Event Services Department: Event Services Reports to: Director, Event Services FLSA Status: Exempt / Full-Time Salary Union Code: Non-Union Minimum Pay Rate: $95,000 Maximum Pay Rate: $102,000 Congratulations on taking your first step towards embarking on a new adventure at Barclays Center!At Barclays Center, our focus is YOU!...

  • Experienced Service Manager Audi Brooklyn

    2 days ago

    Brooklyn, United States Empire Automotive Group Full time

    We are looking to hire the best, so prehire screening and drug testing are required for all applicants. **Responsibilities** - Effectively manages a union shop and non-union support to meet manufacturer and municipal standards and compliance - Emphasizes the importance of customer satisfaction, maintaining levels that are acceptable to upper management and...

  • Family Defense Practice Seeks Entry Level Attorney Candidates

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Brooklyn, United States Brooklyn Defender Service Full time

    Brooklyn Defender Services (BDS) is seeking Entry Level Attorney Candidates for the Family Defense team. BDS is a public defense office that represents low-income New Yorkers in criminal, family, immigration, and civil legal matters. Our work with clients is focused on the intersection of the legal systems that disproportionately impact Black and Brown...

  • Social Service Supervisor

    2 days ago

    Brooklyn, United States Tandym Group Full time

    A nonprofit services organization in New York City is looking to add a new Social Service Supervisor to their growing team in Brooklyn. In this role, the Social Services Supervisor will be responsible for ensuring the Case Managers working in shelters provide quality services to families as well as providing supervision to Case Managers. About the...

  • Service Coordinator

    4 days ago

    Brooklyn, United States Acacia Network Full time

    Under the supervision of the Program Director, the **Service Coordinator** will be responsible for completing a thorough assessment of unsheltered individuals. While the assessment has a timeframe for completion the assessment will be conducted at a pace dictated by the client. The process will be client centered and trauma informed to ensure the clients...

  • Client Service Coordinator

    2 days ago

    Brooklyn, United States AccentCare Full time

    Overview Why You'll Love Being a Client Service Coordinator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...

  • Member Services Representative

    Found in: Talent US C2 - 2 weeks ago

    Brooklyn, United States CFFNY Full time

    Reports to:Manager Requirements: Fluent in EnglishProficient reading and writing skillsComputer Skills Special Skills: Strong customer service skills Responsibilities: Membership SalesGreet all members & guests with a smile and wish them well as they exit the clubCheck in all members and guests in accordance with company proceduresFacilitate any...

  • Client Service Coordinator

    2 days ago

    Brooklyn, United States AccentCare Full time

    Overview Why You’ll Love Being a Client Service Coordinator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their...

  • Member Services Representative

    2 weeks ago

    Brooklyn, United States CFFNY Full time

    Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any...

  • Customer Service Professional

    2 days ago

    Brooklyn, United States New York Life Full time

    Location: When you join New York Life, youre joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. Youll have the opportunity to grow your career while developing personally and professionally through various...

  • Table Service Manager

    Found in: Resume Library US A2 - 2 weeks ago

    Brooklyn, New York, United States Avant Gardner Full time

    WHO WE ARE Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner’s 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space’s unrivaled...

  • Concessions Manager

    Found in: Lensa US P 2 C2 - 3 weeks ago

    Brooklyn, United States Prospect Park Alliance Full time

    Prospect Park Alliances Visitor Services division creates exceptional visitor experiences at various Parks venues and concession locations, generating revenue to help support the care and stewardship of the Park. We are seeking a Manager, Concessio Concessions, Manager, Customer Experience, Operations, Diversity, Support, Business Services

  • Registered Nurse Clinical Supervisor

    5 days ago

    Brooklyn, United States HumanCare Home Healthcare Service Full time

    _*Clinical Nurse Supervisor/ Homecare Supervision . *_We are actively seeking Clinical Registered Nurse Supervisor to join our homecare nursing team. The ideal candidate for this position will have a strong background in home health, long term care and/or outpatient therapy and has at least two years of clinical experience (but not required). *We are willing...

  • Registered Nurse Clinical Supervisor

    6 days ago

    Brooklyn, United States HumanCare Home Healthcare Service Full time

    _*Clinical Nurse Supervisor/ Homecare Supervision . *_We are actively seeking Clinical Registered Nurse Supervisor to join our homecare nursing team. The ideal candidate for this position will have a strong background in home health, long term care and/or outpatient therapy and has at least two years of clinical experience (but not required). *We are willing...