We have other current jobs related to this field that you can find below
-
Customer Relations Support Photo
3 weeks ago
Charlotte, United States Customer Engineering Services Full timeJoin Our Team Today! For a limited time, we are offering $1000 sign-on bonuses! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work! What You’ll Do… You will join a team of highly...
-
Customer Relations Support Photo
4 weeks ago
Charlotte, United States Customer Engineering Services Full timeJoin Our Team Today! For a limited time, we are offering $1000 sign-on bonuses! Looking to kickstart a career in technical services? Do you value independence in planning out your workday? Hoping to find a company that values maintaining a work/life balance? Like the idea of a Monday-Friday daytime job? CES is looking for the right person to join our...
-
Customer Support Specialist I
6 days ago
Charlotte, North Carolina, United States Volt Full timeAdvance Your Career with Volt Volt is currently seeking a Customer Service Representative I. In the role of Customer Service Representative I, you will be responsible for: Providing assistance to customers and business partners through phone and email communications.Addressing customer concerns in a composed and professional manner.Identifying, evaluating,...
-
Customer Support Specialist I
14 hours ago
Charlotte, North Carolina, United States The American Red Cross Full timePosition OverviewAs a vital member of the American Red Cross, you will play a crucial role in assisting individuals in need. Your contributions will directly impact the lives of countless people across the nation.Key ResponsibilitiesProvide exceptional customer service and support to clients.Utilize technology effectively to manage inquiries and resolve...
-
Customer Support Specialist I
6 days ago
Charlotte, North Carolina, United States The American Red Cross Full timePosition OverviewAs a vital member of the American Red Cross, you will play a crucial role in providing assistance and support to individuals in need. Your contributions will directly impact countless lives, showcasing the strength of community and compassion.Key ResponsibilitiesEngage with customers through various communication channels, ensuring a high...
-
Customer Support Specialist I
5 days ago
Charlotte, North Carolina, United States The American Red Cross Full timePosition OverviewAs a vital member of the American Red Cross, you will play a crucial role in enhancing the lives of individuals across the nation. Your contributions will be instrumental in delivering exceptional customer service and support.Key ResponsibilitiesProvide outstanding assistance to clients through various communication channels.Utilize...
-
Customer Support Specialist I
6 days ago
Charlotte, North Carolina, United States The American Red Cross Full timePosition OverviewAs a vital member of the American Red Cross, you will play a crucial role in providing exceptional support to our clients. This position requires proficiency in using modern web browsers such as Google Chrome or Mozilla Firefox to navigate our systems effectively.Key ResponsibilitiesDeliver outstanding customer service to individuals seeking...
-
Technology Support Specialist I
1 month ago
Charlotte, United States ACL Digital Full timeTitle : Technology Support Specialist IDuration : 06 months Location : Charlotte, NC 28202Job id : EY1JP00002774The Technology Support Specialist I perform daily routine technical support. This professional consults with the supervisor for task prioritization and effectively applies technical knowledge. This individual also specializes in one or more areas,...
-
Charlotte, United States Customer Value Partners Full timeJob DescriptionJob DescriptionCVP is seeking a Registered Nurse Care Coordinator/Case Manager to join our team in providing our Nation’s Veteran’s with Hematology and Oncology specialized telehealth services for the Durham VA Healthcare System in Durham, NC. Working hours are Monday-Friday, 8:00-4:30 pm EST.Responsibilities:Ensure that all incoming...
-
ASL/Community Engagement Specialist I
2 months ago
Charlotte, United States InReach Full timeJob DescriptionJob DescriptionCommunity Coach I Community Coach 1 Fulltime (I/DD Skills Needed) Qualifications and Licensing Requirements:One-year experience working with I/DD & Special populationsA high school diploma or GED requiredWilling to provide customer transportation using your vehicleValid driver's license and maintain a safe driving recordASL:...
-
Community Engagement Specialist
3 months ago
Charlotte, United States InReach Full timeJob DescriptionJob DescriptionCommunity Coach II Full-time Community Coach 2 Full-time with benefits (I/DD Skills Needed) Qualifications and Licensing Requirements:One-year Supported Employment/Job Coach experience working with I/DD & Special populationsVocational experienceA high school diploma or GED requiredWilling to provide customer transportation using...
-
Customer Service Representative I
3 months ago
Charlotte, United States Atrium Health Full timeCustomer Service Representative I serve as the first point of contact for the customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional billing questions. Essential Functions Delivers an exceptio Customer Service, Customer Service Representative, Representative, Hospital, Billing, Retail, Healthcare,...
-
Customer Service Representative I
2 weeks ago
Charlotte, United States CorVel Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Charlotte, NC office. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer emails from...
-
CNA I
6 days ago
Charlotte, North Carolina, United States Novant Health Full timePosition Overview:Novant Health is on the lookout for dedicated Certified Nursing Assistants (CNA I) to join our Regional Support Team. In this role, you will assist patients with their daily living activities while ensuring a safe and hygienic environment, all under the guidance of a registered nurse. As a member of the Professional Nursing Resource Team...
-
Unit Manager, Customer Care
4 weeks ago
Charlotte, United States Piedmont Airlines, Inc. Full timeWe canât wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...
-
Customer Service Representative I
2 weeks ago
Charlotte, United States CorVel Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Charlotte, NC office. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return...
-
Customer Service Representative I
1 month ago
Charlotte, United States CorVel Corporation Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Carolina/Virginia Region. This position is part time. ESSENTIAL FUNCTIONS &...
-
Customer Service Representative I
2 months ago
Charlotte, United States CorVel Corporation Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Charlotte, NC office. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone...
-
Customer Service Representative I
2 months ago
Charlotte, United States CorVel Corporation Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Charlotte, NC office. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls,...
-
Customer Service Representative I
2 months ago
Charlotte, United States CorVel Healthcare Corporation Full timeJob DescriptionJob DescriptionThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.This position is remote for the Charlotte, NC office.ESSENTIAL FUNCTIONS &...
![Toshiba America Business Solutions Careers](https://media.trabajo.org/img/noimg.jpg)
Customer Care Support I
2 months ago
Customer Care Support I (Temp to Hire)
Hourly Range: $16.00 to $17.50 depending on experience.
Toshiba America Business Solutions is a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that offers job stability while also providing growth opportunities.
Overview
Are you driven by purposeful work and the opportunity to grow your career? As our Customer Care Specialist based in Charlotte, NC, you will enjoy making an impact acting as our essential link between clients, sales, operations, and service.
Your core focus as Customer Care Specialist will be to support our customers and operations teams deliver impeccable customer service, and ultimately seize the chance to influence, build relationships, and grow in the process.
In addition, you will play a critical role dispatching our teams to deliver best-in-class products and services to our customers, the local businesses, organizations, and institutions that are pillars of our communities.
As you succeed in this role, you will build cross-functional expertise and business acumen, opening doors for future career growth at Toshiba.
Explore the Learn More section below to gain more knowledge about Toshiba America Business Solutions.
What You’ll Do
Partner cross-functionally to assist with problem resolution
Nurture client relationships by delivering a positive experience
Respond to client inquiries and issues about service visits, device consumption, damaged shipments, and defective products
Prioritize service and field assignments by client, time of call, and territory to minimize response times
Perform tracking and transit updates and corrections on previously placed orders
Process incoming supply requests efficiently from contracted accounts
Review account history to ensure appropriate product levels are shipped
Ensure our customers understand special pricing models
Handle client complaints and questions promptly and professionally
Perform routine account troubleshooting to ensure customer satisfaction
Initialize, maintain, and update customer systems and records
Generate reports and ensure customer care activities are timely and accurately documented
Assess unreported customer contacts on machines per contract guidelines
Qualifications
High School Diploma or GED
A year or more (1+) of experience in the areas of order processing, customer account maintenance, and customer support
Expertise in utilizing CRM systems (Preferred)
A reputation for solid communication skills
Versed in presenting information one-on-one and in small group situations to customers and team members
Proficient in Microsoft Excel and Word
Learn More
The content below is exclusively available on our careers site job descriptions:
Join Our Talent Community
Glassdoor Reviews
Commitment to Sustainability
News Archive
Solutions & Services
Office Products
eâ BRIDGE® Global Print - 2023 Stevie® Award Winner
Toshiba Office Collection Virtual Demonstration (YouTube)
Client Testimonials (YouTube Playlist)
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email to request accommodation.