Sr. IT Business Relationship Manager

4 weeks ago


Waukegan, United States Abbott Laboratories Full time

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youâll also have access to:

  • Career development with an international company where you can grow the career you dream of .
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelorâs degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Lake County location in the Business Technology Services Organization â Corporate Strategy and Solutions organization. Weâre looking for an experienced Business Relationship Manager to support our global Quality and Regulatory, Engineering, and Physical Security organizations.  The successful candidate will be able to partner with business leaders to develop and refine their IT strategy, navigate the IT organization to successfully deliver technology projects, and support the successful completion of their critical technology-dependent goals.

What Youâll Work On

The Sr. IT Business Relationship Manager will be responsible for:

  • Managing the IT portfolio within Abbottâs IT organization (BTS/Corporate Strategy & Solutions) with leaders from Abbott Quality and Regulatory, Corporate Engineering (including Corporate Environmental Health and Safety), and Global Security, developing and maintaining comprehensive Application Lifecycle roadmaps, expertise on the applications, and prioritization of projects and demand.
  • Emerging leader in industry advancements and direction of domains supported who thinks strategically leveraging knowledge of domain needs across Abbott.
  • Supporting the development and execution of the business IT strategy through successful, consistent, and predictable delivery of programs, projects, and applications.
  • Understanding the core business processes across the organizations, developing an understanding existing and emerging technologies supporting these processes and an awareness of relevant regulations that impact technology.
  • Aligning resources and priorities within BTS and the business organizations to ensure successful delivery against corporate goals and obligations.
  • Developing IT Capital and Expense financial projections, planning, and oversight for the relevant IT portfolio. 
  • Partnering with business leaders to eliminate redundant systems and automate manual operations, while implementing consistent best practices.
  • Resolving issues raised to the governance committees of projects and ensure projects stay in scope.
  • Acting as a champion for change and technology innovation with business partners, influencing stakeholders and partners towards successful implementation of IT projects.
  • Collaborating with BTS teams and key IT staff from other Abbott divisions to support cross-divisional business initiatives and explore IT synergies and efficiencies.
  • Managing conflict, prioritizing efforts, and negotiating through differences between business partners and other IT stakeholders.

Additional responsibilities include:

  • Project Financial Tracking: Track spending on internally funded projects, ensuring that projected spending matches charged amounts.
  • Capacity/Resource Management: Execute quarterly âpre-demandâ process, yearly demand planning activities in coordination with the BTS resource capacity team
  • Demand Management Council: Manage the intake process, stakeholder feedback, and quarterly demand review with senior leadership.
  • Portfolio Management & Delivery Management: Facilitate approvals during the project intake process, project estimate reviews, delivery activities and issue escalation associated with project requests and delivery.
  • Business Governance: Conduct regular strategic partnership meetings with business leaders, maintain Business Relationship Plans and a robust engagement strategy.
  • Customer Focus: Serve as the primary point of contact to the business for BTS enterprise initiatives, facilitate communications with business customers, and gather input on customer feedback.

Required Qualifications

  • Bachelorâs degree in computer science, business administration or another discipline relevant for the healthcare industry or equivalent experience.
  • 10+ years in Business Relationship or IT Project Management
  • 5 to 7 Years of experience with quality regulated and/or engineering applications

Preferred Qualifications

  • Knowledgeable of regulations relevant to IT systems such as EU MDR/IVDR and EUDAMED
  • Familiarity with Amazon Redshift, TrackWise, Maximo and other technology platforms supporting the quality and regulatory, engineering, and physical security business areas.
  • MBA or relevant Massters Degree

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.



The base pay for this position is $125,300.00 â $250,700.00. In specific locations, the pay range may vary from the range posted.


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