Current jobs related to Manager, Supportability and Release Readiness - Orlando - ServiceNow

  • Supportability and Release Readiness Manager

    2 weeks ago

    Orlando, Florida, United States ServiceNow Full time

    Job DescriptionAt ServiceNow, we're transforming the way work gets done. As a Supportability and Release Readiness Manager, you'll play a critical role in ensuring our global technical support team is ready to support all existing and new releases in assigned business areas.Key ResponsibilitiesCollaborate with engineering business areas and product...

  • Supportability and Release Readiness Manager

    2 weeks ago

    Orlando, Florida, United States ServiceNow Full time

    Job DescriptionServiceNow is seeking a highly skilled Supportability and Release Readiness Manager to join our global team. As a key member of our support organization, you will play a critical role in preparing our support teams for upcoming features, new products, and depreciation of existing features.This is a unique opportunity to work with a fun and...

  • Supportability and Release Readiness Manager

    3 weeks ago

    Orlando, United States ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...

  • Release Manager

    2 weeks ago

    Orlando, Florida, United States Frontline Insurance Full time

    Job Title: Release ManagerFrontline Insurance is seeking a skilled Release Manager to oversee the end-to-end release process for our enterprise systems. As a key member of our IT team, you will be responsible for planning, coordinating, and ensuring timely, high-quality releases.Key Responsibilities:Develop and maintain a comprehensive release calendar,...

  • Release Manager

    2 weeks ago

    Orlando, Florida, United States Frontline Insurance Full time

    {"h1": "Release Manager at Frontline Insurance", "p": "We are seeking a skilled Release Manager to join our IT team at Frontline Insurance. As a Release Manager, you will be responsible for planning, coordinating, and overseeing the end-to-end release process for our enterprise systems. Key Responsibilities: * Develop and maintain a comprehensive release...

  • Release Manager

    2 weeks ago

    Orlando, Florida, United States Omni Inclusive Full time

    Release ManagerOmni Inclusive is seeking a highly skilled Release Manager to support our cross-functional teams in the initiation, implementation, and delivery of multiple simultaneous releases. The ideal candidate will have a solid understanding of the software delivery lifecycle and be able to manage software changes across multiple environments.Key...

  • Release Manager

    2 weeks ago

    Orlando, Florida, United States Tentek, Inc. Full time

    Job OverviewTentek, Inc. is seeking a skilled Release Manager to oversee the release management process and ensure the smooth delivery of software products and updates.This is a hybrid role, requiring 1 day of onsite work per week in Orlando, FL.Key ResponsibilitiesDevelop and maintain release management policies, processes, and procedures.Coordinate release...

  • Release Manager

    3 weeks ago

    Orlando, United States Tentek, Inc. Full time

    Job DescriptionJob DescriptionRelease Manager (Hybrid - Orlando, FL - 1 day onsite per week)Agil***W2 candidates only. Please no C2C, 1099 or Sponsorships.Top 3 skillsets needed: Degree, DevOps knowledge and AgileEXTERNAL JOB DESCRIPTION:As a Release Manager, you will play a critical role in overseeing the release management process to ensure the smooth and...

  • Release Train Engineer

    4 weeks ago

    Orlando, Florida, United States Lockheed Martin Corporation Full time

    About the RoleWe are seeking a highly skilled Release Train Engineer to join our team at Lockheed Martin Corporation. As a Release Train Engineer, you will be responsible for coordinating, planning, and executing quarterly releases, as well as coaching and facilitating scaled agile practices across all teams.Key ResponsibilitiesCoordinate and plan quarterly...

  • Release Train Engineer

    3 weeks ago

    Orlando, Florida, United States Lockheed Martin Corporation Full time

    About This OpportunityThis is an exciting opportunity to join the Lockheed Martin Aeronautics team as a Release Train Engineer for the F35 maintenance systems software development teams. As a key member of our team, you will be responsible for coordinating, planning, and executing quarterly releases, as well as coaching and facilitating scaled agile...

  • Agile Release Train Engineer, Staff

    1 week ago

    Orlando, Florida, United States Lockheed Martin Corporation Full time

    About Us:At Lockheed Martin Corporation, we are committed to innovation and excellence in our work. Our company is dedicated to providing cutting-edge solutions to complex challenges, and we are seeking a talented individual to join our team as an Agile Release Train Engineer, Staff.Your Mission:As an Agile Release Train Engineer, Staff, you will play a...

  • Agile Release Train Engineer, Staff

    2 weeks ago

    Orlando, Florida, United States Lockheed Martin Corporation Full time

    About UsAt Lockheed Martin Corporation, we're revolutionizing the way we work in response to the changing business landscape, emerging competitors, and technological advancements. Our OneLM Transformation (1LMX) program is the largest internal initiative ever undertaken by the company, aiming to drive transformational business outcomes by re-engineering our...

  • Release Train Engineer

    1 week ago

    Orlando, Florida, United States Lockheed Martin Corporation Full time

    Job Summary:We are seeking a highly skilled Release Train Engineer to join our F35 maintenance systems software development team. As a key member of our team, you will be responsible for coordinating and executing quarterly releases, coaching and facilitating scaled agile practices, and ensuring the delivery of value to our customers.Key...

  • Make Ready Technician

    2 weeks ago

    Orlando, Florida, United States KPM Full time

    Job OverviewKarya Property Management is seeking a skilled Make Ready Technician to join our team at our Beverly at Lakeside property. This is a full-time position with a competitive compensation package based on experience.As a Make Ready Technician, you will be responsible for ensuring vacated apartments are market-ready and available for rent. Your duties...

  • Product Manager

    1 month ago

    Orlando, United States Storm3 Full time

    Summary: Seeking a motivated and detail-oriented Product Manager to join the team. This role is perfect for a product manager with at least two years of experience who is eager to take on new challenges and grow with us. In this position, you will collaborate closely with cross-functional teams to drive the development and success of our healthcare products....

  • Product Manager

    1 month ago

    Orlando, United States Storm3 Full time

    Summary: Seeking a motivated and detail-oriented Product Manager to join the team. This role is perfect for a product manager with at least two years of experience who is eager to take on new challenges and grow with us. In this position, you will collaborate closely with cross-functional teams to drive the development and success of our healthcare products....

  • Product Manager

    1 month ago

    Orlando, United States Storm3 Full time

    Summary: Seeking a motivated and detail-oriented Product Manager to join the team. This role is perfect for a product manager with at least two years of experience who is eager to take on new challenges and grow with us. In this position, you will collaborate closely with cross-functional teams to drive the development and success of our healthcare products....

  • Product Manager

    2 weeks ago

    Orlando, United States Storm3 Full time

    Summary: Seeking a motivated and detail-oriented Product Manager to join the team. This role is perfect for a product manager with at least two years of experience who is eager to take on new challenges and grow with us. In this position, you will collaborate closely with cross-functional teams to drive the development and success of our healthcare products....

  • Product Manager

    2 weeks ago

    orlando, United States Storm3 Full time

    Summary: Seeking a motivated and detail-oriented Product Manager to join the team. This role is perfect for a product manager with at least two years of experience who is eager to take on new challenges and grow with us. In this position, you will collaborate closely with cross-functional teams to drive the development and success of our healthcare products....

  • Make Ready Technician

    2 weeks ago

    Orlando, United States BH Full time

    Job Details Level Entry Job Location Ivy Residences at Health Village Apartment Homes, The - Orlando, FL Position Type Full Time 30-40 hours per week Education Level None Salary Range $18.00 - $19.00 Hourly Travel Percentage None Job Shift Day - including weekend and oncall Job Category Installation - Maint - Repair Make Ready...

Manager, Supportability and Release Readiness

2 months ago

Orlando, United States ServiceNow Full time
Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team & Role

The Staff Technical Program Manager position is part of a global team who reports to the Senior Manager of Supportability and Readiness.  This position is critical to the support organization as we prepare the support teams for upcoming features, new products, and depreciation of existing features in an effort to provide an exceptional customer experience.

We are a fun and energetic team of technical experts who work cross functionally with development, product and support teams to understand technical features and provide support with an appropriate level of training at the right time. We proactively reduce case volume through a proven risk analysis process and our technical expertise.

What you get to do in this role:

·      You will be responsible for ensuring our Global Technical Support Team is ready to support all existing and new releases in the assigned Business Area.   

·      Work with Engineering Business Areas and product operations teams to implement the Transfer of Information (TOI) for support around new releases – identify and address risk items, key features, functionality changes, etc.

·      You will be responsible for understanding the details of development, identification of training needs, identification of tooling needs, assessment of resource impacts, and identifying other mitigation activities to maximize customer satisfaction of the support received.

·      You will be the single point of contact between engineering and Global Technical Support for the assigned products and applications. This includes overall supportability and the readiness of support for new releases.

·      You will be working with Engineering and Support teams globally, and will be responsible for striving towards continuous improvement in key Support metrics including Customer Satisfaction, Time to Relief, Time to Resolve, Escalation Effectiveness, etc.

·      Work with the global support delivery leaders to ensure that the application is being supported well, Backlog, headcount, knowledge training gaps, includes facilitating and leading initiatives to improve the customer experience.

·      Be the point of contact from support with engineering, professional and product operations for the said applications and products.

·      Represent Global Technical Support in the development and release process of new family versions, which include providing feedback on architecture design and operability of product features.

·      You’ll identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward

·      Advocate and champion design thinking and methodologies throughout the product development lifecycle.

·      Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlines

·      Apply your breadth of experience to model, prototype, and iterate on our existing solutions

Qualifications

Required Qualifications:

·      BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.

·      Experience working on and managing large projects or programs with cross-functional teams.

·      Deliver solutions and strategies while mitigating or removing obstacles.

·      Experience utilizing software to keep projects organized, track metrics, and report on progress.

·      At least 2-4 years of experience in Customer Support in a high-tech industry, preferably SaaS environments

·      At least 2 years of support services experience, including Technical Support operations and Release Management in a high-tech industry, preferably SaaS environments (ServiceNow, Salesforce, Workday, etc.)

·      Exposure and working knowledge of Enterprise Customer Support environments using best practices such as ITIL. Experience on Service products, preferable ServiceNow like ITSM, ITBM, ITOM, etc.

·      Excellent leadership skills with the ability to work independently and collaborative with cross functional organizations within ServiceNow

·      Collaborate across multiple teams and functions. As such, demonstrated ability to work effectively with his/her peer group and leading by influence is an absolute must.

·      Excellent interpersonal, written and oral communication skills, demonstrated by the ability to: listen to and empathize with others; convey confidence; provide exemplary levels of service; resolve conflict effectively; collaborate with, and facilitate groups.

·      Outstanding presentation skills and ability to demonstrate value to stakeholders at various functional levels

Preferred Qualifications:

·      2+ years of project/program management experience in mid/large size companies, ideally on a design team

·      Leads (or significantly contributes to) large, cross-functional initiatives – and creates successful outcomes

·      Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization.

·      Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others

·      Previous ServiceNow experience preferred

JV20

Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate

Additional Information

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.